听力原文：Man: ABP In-House Training, Mike speaking...

Woman: Good morning, Mike. This is Kim here, from Human Recourse. We've got someone new starting in the Accounts Department and I'd like to book her on the course on financial statements. Is here a place for her on the next course?

Man: Well, it depends. We actually run two courses, one for beginners, and there's also an advanced course, but she'll have to be qualified accountant to go on that.

Woman: Yes, she'll actually need the advanced one.

Man: OK, that should be all right. Can you give me her name, please?

Woman: Amy Choi.

Man: Now, we'd like to consult with her line manager to ensure that the courses meet staff needs. Who is her line manager?

Woman: Mr. Lim, he's the Accounts Manager. Mas: OK, then. I think that's all I need for now. I'll send you confirmation of this hooking and the dates in the internal mail.

Woman: That's very helpful. Thank you very much.

?Look at the note below.

?You will hear a staff development officer booking a new member of staff on in-house training course.

ABP IN-HOUSE TRANING: COURSE BOOKINGS

COURSE: (5) ______

LEVEL: (6) ______

NAME: Amy Choi

NAME OF LINE MANAGER: Mr. Lim

POSITION/JOB OF LINE MANAGER: (7) ______ Manager Confirm

by (8)______ mail.

F: Good morning, Mike. This is Kim here, from Human Resources. We've got someone new starting in the Accounts Department and I'd like to book her on the course on financial statements. Is there a place for her on the next course?

M: Well, it depends. We actually run two courses, one for beginners, and there's also an advanced course, but she'll have to be a qualified accountant to go on that.

F: Yes, she'll actually need the advanced one.

M: OK, that should be all right. Can you give me her name, please?

F: Amy Choi.

M: And her job title?

F: Junior accountant.

M: Now, we'd like to consult with her line managers to ensure that the courses meet staff needs. Who is her line manager?

F: Mr. Lim, he's the Accounts Manager.

M: OK, then. I think that's all I need for now. I'll send you confirmation of this hooking and the dates in the internal mail.

F: That's very helpful. Thank you very much. Good-bye.

F: Good-bye.

?Look at the form. below.

?You will hear a staff development officer booking a new member of staff on an in-house training course.

ABP IN-HOUSE TRAINING: COURSE BOOKINGS

Course (9)_______

Level (10)_______

Name: Ms Amy Choi

Position/job (11)_______

Name of Line Manage: Mr Lim

Position/job of Line Manager(12)_______

Man: Hello, this is Dave Smith calling from the City Council. I understand you run in-house training courses in word-processing and databases, things like that.

Woman: Yes, are you looking for some training?

Man: Well, yes, we've just taken on some new staff in our department and I'd be interested to know if you have someone who could help them with databases - perhaps a one-week course?

Woman: I'm sure we can.

Man: Good. In addition to that - if it's possible - we have some other staff who need some individual training, but that would be in graphics.

Woman: Oh yes, we do graphics courses. Did someone recommend us to you?

Man: Yes, a friend of mine at Globe Insurance...

Woman: Oh yes, we put on a course for them a few months ago.

Man: They were very impressed...

Woman: Good! Well, I'll just take a few details

?Look at the note below.

?You will hear a man enquiring about training courses.

Contact Training

Telephone Message

Dave Smith called from (9) about training.

Can we provide a one-week course on (10) ?

Would also like one-to-one courses in (11) .

Recommended by someone from (12)

(Woman) This is Martha Benjamin. I'm calling to let you know I've put my research report in the interoffice mail. You should have it this afternoon. I hope you're still willing to review it for me.

(Man) Of course. I'll be out of town on business for the next few days, but I'll take it with me. I also have your request for additional money to continue your research.

(Woman) Thanks very much. Don't worry about the typos—I'll be sending the report to an editor. But please make suggestions about the content. It's only the first draft and I'm going to make revisions. I'm really looking forward to your feedback.

What is the purpose of Martha's call to Jeffrey?

A．To tell him she is going out of town

B．To ask him to pay for some additional research

C．To thank him for meeting with her

D．To tell him she mailed a report to him

听力原文：Woman: Contact Training, how can I help you？

Man: Hello, this is Dave Smith calling from the City Council. I understand you run in-house training courses in word-processing and databases, things like that.

Woman: Yes, are you looking for some training？

Man: Well, yes, we've just taken on some new staff in our department and I'd be interested to know if you have someone who could help them with databases - perhaps a one-week course？

Woman: I'm sure we can.

Man: Good. In addition to that - if it's possible - we have some other staff who need some individual training, but that would be in graphics.

Woman: Oh yes, we do graphics courses. Did someone recommend us to you？

Man: Yes, a friend of mine at Globe Insurance...

Woman: Oh yes, we put on a course for them a few months ago.

Man: They were very impressed...

Woman: Good! Well, I'll just take a few details

？Look at the note below.

？You will hear a man enquiring about training courses.

Contact Training

Telephone Message

Dave Smith called from (9) about training.

Can we provide a one-week course on (10) ？

Would also like one-to-one courses in (11) .

Recommended by someone from (12)

W: I can't believe this is happening. I called and ordered a 32-inch bag last Friday. But today I found that you sent a 24-inch one. I was planning to use that bag during our vacation in Mexico, but it doesn't seem possible any more because we will take off on Saturday. It's only two days away. What am I supposed to do?

M: I'm really sorry, madam, I'll check right away. Would you please tell me your order number?

W: It's CE2938.

M: Just a minute. I do apologize, madam. There did seem to be a mistake. I'll have the bag of the correct size sent to you by overnight mail right away. It will arrive in time for your Saturday trip. Again I apologize for any inconvenience caused by our mistake. I promise it won't happen again.

W: OK. Well. Thank you.

M: Thank you, madam, for choosing Linch mail. I hope you will have a wonderful vacation.

How does the woman feel at the beginning of the conversation?

A．Angry.

B．Surprised.

C．Sad.

W: Speaking. Is that you, Tom?

M: Yes, it is. I am going to New Zealand in two weeks' time, and my wife is going with me.

W: Oh, how lucky you are! How long are you going for?

M: For a couple of months, maybe half a year. My boss wants me to help set up a branch company there. Well, Susan, you have been to New Zealand several times. Can you give us some suggestions or just tell us about that country?

W: I'd love to. We can have a talk sometime.

M: Why not come over to dinner in my house this weekend. My wife wants to meet you as well.

W: All right. What about Saturday?

M: Ok. See you at 6:00 pm, this coming Saturday. Goodbye!

(8)

A．San Francisco.

B．New Zealand.

C．Seattle.

D．Boston.

听力原文：I live in a big old house. At night I can sometimes hear strange noises. Last Saturday I got home late. I went upstairs, washed and went to bed. My bedroom was very cold and it took me about an hour to get to sleep. Suddenly I awoke. The room was in darkness, and I could hear a sound which seemed to come from the window. I lay quite still and listened. Then I heard it again:" Scratch, scratch ... scratch, scratch. "It came from the waste paper basket. I turned on the light beside my bed and the noise stopped at once. I climbed out and went over to the waste paper basket. A piece of paper near the top moved slightly. Then I saw a tiny gray face and two little eyes stating up into mine. It was a baby mouse. What should I do. He just sat there looking at me, as confused as I was. Carefully I picked up the basket and carried it to the door. The I opened the door and went back to bed. In the morning he had gone.

Where did the strange noise come from？

A．A baby in the waste basket.

B．A mouse under a piece of paper.

C．Pieces of paper on the windows.

(2)

A．I don't want to go.

B．I don't like English.

C．It is beside the library.

D．It teaches English.

Woman: Yes, Oliver, the skills audit, targets, suggestion scheme, training arrangements... the list seems endless...

Man: I suppose different people will react differently - they won't all see the benefits of the changes...

Woman: Sure - and for some people, they'll feel their areas of responsibility are being taken over, become resentful, and the company must tread very carefully here.., because it's the tide of high turnover that the company is trying to stem with these measures. These days, it's often service that's the key to maintaining an edge... so what the company needs to avoid happening in the future is sales decreasing if clients stop feeling they're getting that treatment from happy, motivated staff here...

Man: Mm... I guess it was Human Resources that pushed for the changes, then?

Woman: Well, they were consulted. Actually, they're the kinds of ideas that you might have expected the team system might have generated - because they're quite wide-ranging, not just focused on one aspect. So, I guess it's quite surprising, in a way, that it was the leadership group which authored them.., what's good, I think, is the way they've spent quite an amount of time consulting with management at all levels, so they have a kind of hands-on feel.

Man: So what will affect us first?

Woman: Well, the skills audit, though its real effects won't be apparent for some time. I don't know, I think that was a wasted opportunity, really... It was so thorough, too thorough in fact... I mean, they asked absolutely everyone about absolutely everything because they were so obsessed with wanting to be accurate, but the result is they're just swamped with information.., they didn't need to be that in-depth...

Man: Uh-huh... So is it really these divisional targets that will have the first impact?

Woman: Er, yeah, I suppose.., but then again, there's some poor design involved there... Oh sure, they've carefully calculated how sales move throughout the year, but the point is that it's not only shifting actual products that counts - the targets should really be looking at data on customer satisfaction too, which is certainly a major concern in my section, where we're always looking for ways to keep that high enough to retain customers.

Man: So, are you unconvinced about the suggestions scheme too?

Woman: Er... I just think they should have gone further with it. After all the publicity it's been given, you'd think they'd want to involve everyone.., what you don't want is just the same ideas from the same people all the time... we've got all these short-term workers, they're in and out of organisations all the time.., we should be trying to capture their insights and observations, especially since they won't personally stand to benefit from making suggestions.

Man: And do you think the performance reviews are similarly flawed in their approach?

Woman: Oh, I don't want to seem too negative! The only unfortunate thing there is not incorporating what competitors are doing. We don't want to be saying one of our reps is underperforming at the moment, only to find out that so is everyone in the business at the moment. That could be very unfair, especially on the reps abroad, who are at the mercy of the supply situation too.

Man: And do you think that people have been missed out of the training programmes as well?

Woman: No, there I'm quite positive! They're going to be a real winner, I'm sure. A long time's been spent on trying to get our training right, and I think the final results are great. We've been far too focused on IT training, and' it's much better now that it's broadening out to include more aspects for staff to select from, according to their needs.

Man: So would you see all the changes having a lasting impact?

Woman: Well, they must have some kind of future . . . after all, they're the kind of thing our competitors h

A．a decrease in sales.

B．the threat of a takeover.

C．the level of staff turnover.