听力原文:M: Customer service. Andey Grant speaking. How may I help you?
W: I can't believe this is happening. I called and ordered a 32-inch bag last Friday. But today I found that you sent a 24-inch one. I was planning to use that bag during our vacation in Mexico, but it doesn't seem possible any more because we will take off on Saturday. It's only two days away. What am I supposed to do?
M: I'm really sorry, madam, I'll check right away. Would you please tell me your order number?
W: It's CE2938.
M: Just a minute. I do apologize, madam. There did seem to be a mistake. I'll have the bag of the correct size sent to you by overnight mail right away. It will arrive in time for your Saturday trip. Again I apologize for any inconvenience caused by our mistake. I promise it won't happen again.
W: OK. Well. Thank you.
M: Thank you, madam, for choosing Linch mail. I hope you will have a wonderful vacation.
How does the woman feel at the beginning of the conversation?
A.Angry.
B.Surprised.
C.Sad.
第2题
根据《中国执业药师职业道德准则适用指导》,执业药师应当自觉抵制不道德和违法行为
A.救死扶伤,不辱使命
B.尊重患者,一视同仁
C.依法执业,质量第一
D.进德修业,珍视声誉
E.尊重同仁,密切协作
第4题
根据《中国执业药师职业道德准则适用指导》,执业药师应当自觉抵制不道德和违法行为
A.救死扶伤,不辱使命
B.尊重患者,平等相待
C.依法执业,质量第一
D.进德修业.珍视声誉
E.尊重同仁,密切协作
第6题
根据《中国执业药师职业道德准则适用 指导》 ,执业药师应当自觉抵制不道德和违 法行为
A.救死扶伤,不辱使命
B.尊重患者,一视同仁
C.依法执业,质量第一
D.进德修业,珍视声誉
E.尊重同仁,密切协作
第7题
[117--120]
A:救死扶伤,不辱使命
B、尊重患者,一视同仁
C、依法执业,质量第一
D、进德修业,珍视声誉
E、尊重同仁,密切协作
根据《中国执业药师职业道德准则适用指导》
117、,执业药师应当科学指导用药,确保药品质量
118、执业药师应当自觉抵制不道德和违法行为
119、执业药师对待患者不得有任何歧视性行为
120、执业药师在患者生命安全存在危险时,应当提供必要的救助措施
第8题
执业药师应当保护患者的个人隐私,体现了
A.救死扶伤.不辱使命
B.尊重患者,一视同仁
C.依法执业,质量第一
D.进德修业,珍视声誉
E.尊重同仁,密切协作 根据《中国执业药师职业道德准则》
第9题
执业药师应当积极主动接受继续教育,体现了
A.救死扶伤,不辱使命
B.尊重患者,一视同仁
C.依法执业,质量第一
D.进德修业。珍视声誉
E.尊重同仁,密切协作 根据《中国执业药师职业道德准则适用指导》
第10题
执业药师应当向患者准确解释药品说明书,体现了
A.救死扶伤,不辱使命
B.尊重患者,一视同仁
C.依法执业,质量第一
D.进德修业。珍视声誉
E.尊重同仁,密切协作 根据《中国执业药师职业道德准则适用指导》
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