听力原文:Woman: Contact Training, how can I help you？Man: Hello, this is Dave Smith callin

听力原文：W: Hello, Designing Department, can I help you?

M: This is Tom Smith from planning. Is Charlie Zhang there?

W: I'm afraid he's out all day on a visit. Can I take a message?

M: Yes, please, if you would. It's about the meeting we scheduled for Thursday.

W: Oh, yes, about the new factory site…

M: That's right. I've just heard from the builder that he can't come on Thursday. I wonder if we can change the date.

W: That shouldn’t be a problem. I'll just look in Mr. Zhang's diary. Right, I've cancelled Thursday's meeting.

M: OK, now how's he fixed on Friday…?

W: He’s got a meeting at 9:30 but that should be finished by 10:15. What time did you have in mind?

M: Well, the two of us can come any time that morning, so could we make it 11:30 a.m.?

W: That sounds fine.

M: We want to discuss the new office building, so could you ask Zhang to bring his plans with him?

W: Yes, certainly.

M: Thanks a lot, bye.

Look at the note below.

You will hear a man calling to change an arrangement.

Message

To: Charlie Zhang

From: Tom (9)______ (Planning Dept)

Message: Thursday's meeting with him and (10)______

Changed to (11)______ , at 11: 30 am.

Please bring (12)______ for the new office building.

听力原文：M Thank you for calling Green Valley automotive. How may I help you?

W Hello, I have a question about routine oil changes. I just bought a new car and was wondering how often I should come in and have the oil changed.

M It's really important to have the oil in your car changed every 10,000 km to keep your car's engine running smoothly. If you don't do it regularly the engine will start to overheat and deteriorate. It's not expensive to have done; you should really bring it in. How many kilometers are on the car? W Right now the odometer says it has 10,500 km, I'll bring it right in.

What does the man do?

A．He sells cars.

B．He fixes cars.

C．He imports cars.

D．He works for an oil company.

听力原文：M: Good morning. Can I help you?

W: Yes. I want to send this parcel to Australia.

M: That'll go as a small packet.

W: I'd call it a small parcel.

M: Let's see how much it weighs. It might have to go as a parcel. No, that's all right, it's just 500 grams.

W: How much is it going to cost?

M: A fortune, I should think. It's $10.50 the first 10 grams, and then so much for each 10 grams afterwards.

W: Isn't there a cheaper way?

M: You'll have to go to the parcel counter if you want it to go that way.

W: I just don't want to be in the poor house trying to send a few old coins and stamps to the old country.

M: Have you put a customs label on it?

W: I had all that at the last post office when I went to enquire about sending the stuff in the first place.

M: Did you say coins? Did you tell them you wanted to send coins?

W: No. It's a present. My brother's a collector in a small way.

M: You can't send coins unless you've got a special permit from the customhouse.

W: Special permit! My brother doesn't need a special permit to collect.

M: No, but you need one to send anything from here.

W: All right, I'll go to the customhouse to ask for the permit. Thank you anyway.

M: My pleasure, madam.

(20)

A．To her husband.

B．To her boyfriend.

C．To her brother.

D．To her son.

听力原文：M: Hello. May I help you?

W: Hello. Is this the fight place for me to register to study foreign languages?

M: Yes, it is. May I have your name please?

W: Julia. My family name is Smith.

M: Julia Smith. Okay. Do you have a telephone number?

W: Yeah, 9083476.

M: Thank you. Now, which language would you like to learn? We offer French, Italian, Cantonese, Mandarin, Spanish, Portuguese.

W: Ah. I'd like to learn Spanish, please.

M: Okay. Our classes are conducted in lots of different places. We have classrooms in the city and here in this building.

W: What's this building called?

M: This is Building A.

W: I work near here, so I'd like to study in Building A.

M: What time do you want to come to lessons? They go on for three hours, and they start at 10:00 a.m., 4:00 p.m. and 6:00 p.m..

W: I wish I could come to the daytime lessons, but I can't, so 6:00 p.m. please.

M: That's our most popular time, of course. Umrn, have you ever studied Spanish before?

W: No, I haven't.

M: We describe our classes by level and number. Your class is called "Elementary One."

W: Okay. When will class start?

M: Elementary One begins, ah, just a minute, ah, it begins on August 10.

W: Great!

(20)

A．In a classroom.

B．Over the telephone.

C．At the information desk of a university.

D．At the registrar's office of a university.

听力原文：W: Hello. Is this the registration office?

M: Yes. This is Herbert speaking. How can I help you?

W: Well, I have a slight problem here. I have been in Chemistry 302B class for a month, and today Prof. Smith told me I wasn't registered in his latest class list. I thought all the while I was registered in his class and this really comes as a surprise.

M: Well, why don't you give me your student ID and I'll just check to see if you are officially registered.

W: 39241.

M: Just a minute. And you are Alice Jones, right?

W: Yes, that's me.

M: Alice, the computer shows that you are registered in Chemistry 302A and that's Dr. Nelson's class. Perhaps you have mixed up the two.

W: Oh no, I thought I'd made a switch from Nelson to Smith. How did this confusion occur? I dropped Nelson's class and switched to Smith's in the first week. I still have the add/drop form. with me.

M: In that case, I suggest you come to the registration office with the add/drop form. and we'll try to sort it out for you. I don't rule out there could have been a mistake that occurred during the add/drop process.

W: I'll be there first thing in the morning to sort out this mess. You know, I wouldn't want to switch professors when I'm now half way through.

M: I can understand that．See you tomorrow．

(20)

A．She found she wasn't registered in Chemistry 302A.

B．She found she was registered in Chemistry 302B.

C．She was unsure which class she had registered.

D．She wasn't registered in Chemistry 302B.

听力原文：A: Golden Hotel. May I help you?

B: Mr. John Thomas, Room 13, please.

A: Put you through. Oh, Mr. Thomas isn't in at this moment.

B. Can I leave a message?

A: Certainly.

B: Have him call Max Green at six. It's important.

Who is the caller?

A．John Smith.

B．Max Thomas.

C．Max Green.

D．John Thomas.

听力原文：W: Hi! Welcome to Rental Property Management. May I help you?

M: I want to rent a two-bedroom apartment.

W: Okay. My name is Anne Smith, the rental agent here.

M: Hi, I'm Bill Harrington.

W: Mr. Harrington, so that we can match your needs better, I would like to ask you some questions before I show you what we have available. First, what price range are you interested in?

M: Somewhere between $ 400 to $ 450 a month.

W: Okay. Did you have a specific location in mind?

M. I would like to live somewhere near the university. Or at least on a bus line.

W: When would you like to move in?

M: On the twenty-first of the month.

W: Okay. Are there any other facilities that you would like to have? For example, a dishwasher, a balcony, a swimming pool or central air conditioning?

M: I would definitely like to have a dishwasher, and with summers like these, central air! A balcony is not that important.

W: Okay. Here are photos of the apartments we have available which fit your preferences.

M: Thank you. This one on Broadway Avenue looks nice. I would like to see that one. And the one on Main Street.

W: Sure. Let me get the keys and we will go to look at them. If you choose to rent one of them, we will need a damage deposit of $ 250. You will be responsible for all the utilities. You can sign a lease today, if you like.

M: Great! Thank you.

(20)

A．In the neighborhood of the university or near a bus stop.

B．Near a railway line or close to a park.

C．Near a bus stop or in the neighborhood of a shopping centre.

D．Close to the university or by the side of a supermarket.

听力原文：W: Excuse me. I want to remit ＄2000 to New York. How can I do it?

M: Firstly, you should buy an order sheet.

W: Yes. Give me an order sheet then, Please.

M: Please write the amount of money in the first column.

W: Ok, thank you.

M: Put your name and address in the next two columns, please.

W: Ok. How shall I know if the payee receives the remittance?

M: You can have the remittance with A. R.

How much money will the woman remit?

A．＄1000.

B．＄2000.

C．＄2200.

听力原文：Hello, this is West San Francisco Children's Healthcare calling to remind Ms. Michelle that you have an appointment on January 15th which is scheduled for 8: 30 a. m. with Dr Smith. Please do contact us 24 hours in advance at 555-555-5555 if you must cancel your appointment. It is very important that you respond to one of the following options. To confirm your appointment, press (1). To replay this message, press (2). To cancel your appointment, press (5).

What is the speaker's main purpose?

A．To confirm an appointment

B．To deceive his listeners

C．To boast of his service

D．To provide options

听力原文：Hello, this is West San Francisco Children's Healthcare calling to remind Ms. Michelle that you have an appointment on January 15th which is scheduled for 8: 30 a. m. with Dr Smith. Please do contact us 24 hours in advance at 555-555-5555 if you must cancel your appointment. It is very important that you respond to one of the following options. To confirm your appointment, press (1). To replay this message, press (2). To cancel your appointment, press (5).

What is the speaker's main purpose?

A．To confirm an appointment

B．To deceive his listeners

C．To boast of his service

D．To provide options