There are two types of twins: identical and non－identical twins. Identical twins are

and Japan each year. What makes these places an almost universal attraction? What makes foreign kings and queens and other important people want to visit these Disney parks? Well, one reason is the way to serve their “guests”.

All new employees, from vice-presidents to part-time workers, begin their employment by attending Disney University and taking “Traditions I”. Here, they learn about the company's history, how it is managed and why it is successful. They are shown how each department relates to the whole. All employees are shown how their part is important in making the park a success.

After passing “Traditions”, the employees go on to more specialized training for their specific ( 具体的 ) jobs. No detail is missed. A simple job like taking tickets requires eight-hour days of training. When one ticket taker was asked why it took so much training for such a simple, ordinary job, he replied, “What happens if someone wants to know where the rest rooms are, when the parade starts or what bus to take back to the campgrounds? ... We need to know the answers or where to get them quickly. Our constant aim is to help our guests enjoy themselves.

Even Disney's managers get involved in the daily management of the park. Every year, the managers leave their desks and business suits and put on special service clothes. For a full week, the bosses sell hot dogs or ice cream, take tickets or drive the monorail, and take up any of the 100 jobs that make the park come alive. The managers agree that this week helps them to see the company’s goals more clearly.

All these efforts to serve the public well have made Walt Disney famous. Disney is considered by many as the best mass (团体) service provider in America or the world.

(1)The first day they come to Disney parks, all new employees _________.

A、begin by receiving on-the-job training

B、must learn several jobs

C、begin as ticket takers

D、have already attended Disney University

(2)The main aim of the Disney employees is to _________.

A、learn all parts of the business

B、see that their guests enjoy themselves

C、be able to answer all kinds of questions

D、keep their important guests happy

(3)After passing “Traditions I”, the new employees ________.

A、must start their work at once

B、can begin with some simple jobs

C、must receive another 32 hours of training

D、must go on to more specialized training

(4)Each year, managers wear special service clothes and work in the parks to______

A、set a good example for employees

B、remind themselves of their beginnings at Disney

C、replace employees on holiday

D、get a good view of the company's aims

(5)Which of the following is NOT true according to the passage?

A、Visitors learn about the history of Disney in its entertainment parks.

B、Disney attracts people from all over the world.

C、Parades are regularly held in Disney's entertainment parks.

D、Disney's managers are able to do almost all kinds of work in the Disney parks.

zine, a while ago, __(2)__ how we can strengthen our marriage, ” she offered.

“Each of us will write a list of the things that we find a bit annoying with __(3)__ person. Then, we can talk about how we can fix them together and make our lives happier together. ”

Her husband agreed. So each of them went to a separate room in the house and thought of the things that __(4)__ them about the other. They thought about this question for the rest of the day and wrote __(5)__ what they came up with.

The __(6)__ morning, at the breakfast table, they decided that they__(7)__ go over their lists.

“I'll start,” offered the wife. She took out her list. It had many items on it. Enough to fill 3 pages in fact. As she started, __(8)__ the list of the little annoyances, she noticed that tears were starting to appear in her husband's eyes.

“What’s wrong?” she asked.

“Nothing,” the husband replied, “keep reading your list.”

The wife continued to read __(9)__ she had read all three pages to her husband. She neatly placed her list on the table and folded her hands __(10)__the top of it.

(1)A、A few

B、A little

C、Few

D、Little

(2)A、to

B、about

C、in

D、over

(3)A、the other

B、another

C、next

D、other

(4)A、annoying

B、annoyance

C、annoyed

D、being annoyed

(5)A、up

B、in

C、on

D、down

(6)A、second

B、other

C、next

D、later

(7)A、could

B、would

C、might

D、must

(8)A、read

B、to read

C、to be read

D、reading

(9)A、while

B、after

C、until

D、the moment

(10)A、over

B、on

C、above

D、up

also true that we don' t know what we have been missing until it arrives. Giving someone all your love is never an assurance that they will love you back. Don’t expect love in return; but be content that love has grown in your own heart.

It takes an hour to like someone, a day to love someone, but it takes a lifetime to forget someone. Don’t rely on one's appearance; it can deceive. Don’t rely on wealth; even that fades away. Rely on someone who makes you smile, because it takes only a smile to make a dark day seem bright. There are moments in life when you miss someone so much that you just want to pick them from your dreams and hug them. Dream what you want to dream; go where you want to go; be what you want to be, because you have only one life and one chance to do all the things you want to do. May you have enough happiness to make you sweet, enough trials to make you strong, enough sorrow to keep you human, enough hope to make you happy.

Always put yourself in others' shoes. If you feel that it hurts you, it probably hurts others, too. The happiest of people don't necessarily have the best of everything; they just make the most of everything that comes along their way. Happiness waits for those who cry, those who have been hurt, those who have searched, and those who have tried, for only they can appreciate the importance of people who have touched their lives.

The brightest future will always be based on a forgotten past. You can't go on well in life until you let your past failures and heartaches go off. When you were born, you were crying and everyone around you was smiling. Live your life so that when you die, you are the one who is smiling and everyone around you is crying.

(1)You should rely on someone who makes you smile_______________.

A、because a smile can make your dark time easier.

B、because a smile is bright.

C、because you have nothing.

D、because you can believe someone

(2)What does the word “assurance” mean in the first paragraph?

A、return

B、promise

C、maintain

D、storage

(3)In the third paragraph, “Always put yourself in other's shoes” means_______________.

A、you should try other's shoes before you buy it.

B、you should make yourself small enough.

C、you should consider from another person's aspect.

D、None of the above.

(4) If you are the one who is smiling and everyone around you is crying when you die, you are

A、Satisfied

B、Upset

C、Sad

D、Indifferent(冷漠的)

(5)What has been mentioned in the passage?

A、to tell us not to demand too much

B、to warn us not to believe in appearance

C、to consider other people and learn to forgive

D、all of the above

mputer terminal in order to connect with the office. After work, he puts on his headphones, watches a movie on his home video recorder, or plays baseball on the computer. On many days, Michael doesn't talk to any other human beings, and he doesn't see any people except the ones on television. Michael is imaginary, but his lifestyle. is very possible. The inventions of modern technology seem to be cutting us off form. contact with our fellow human being.

The world of business is one area in which technology is isolating us. Experts say, for example, that many people will soon be able to work at home. With access to a large central computer, employees such as office clerks, insurance agents, and accountants could do their jobs at display terminals in their own homes. They would never have to actually see the people they're dealing with. In addition, the way employees are paid will change. Workers' salaries will be automatically paid into their bank accounts, making paper checks unnecessary. No workers will stand in line to receive their pay or cash their checks. Personal banking will change, too. Customers will deal with machines to put in or take our money from their accounts.

Another area that technology is changing is entertainment.

Music, for instance, was once a group experience. People listened to music at concert halls or in small social gatherings. For many people now, however, music is an individual experience. Walking along the street or sitting in their living rooms, they wear headphones to build a wall of music around them. Movie entertainment is changing, too. Movies used to be social events. Now, fewer people are going out to see a movie. Many more are choosing to wait for a film to appear on television or are borrowing videotapes to watch at home. Instead of laughing with others, viewers watch movies in their own living rooms.

(1)After work, Michael likes to ______.

A、listen to music at the concert hall

B、watch a movie in his living room

C、run a program on his computer in his office

D、play baseball with his workmates

(2)The sentence “Michael is imaginary, but his lifestyle. is very possible” means ______.

A、Michael is a person full of imagination and he can make his dreams come true

B、Michael is not a real person but probably the lifestyle. does exist

C、Michael has ambitions but he can't make his dreams come true

D、Michael is a person full of imagination and his lifestyle. is common nowadays

(3)In the modern world, people will

A、stand in line to receive their pay or cash their checks

B、see the people they' re dealing with

C、listen to music at concert halls or in small social gatherings

D、watch movies in their own living rooms

(4)What is the main idea of the passage?

A、We may no longer need to communicate with other human being.

B、Modern technology seems to be separating human beings.

C、We may no longer need to work in the office.

D、Modern technology makes it possible for us to work and entertain ourselves at home.

(5)What will the author most probably discuss after the last paragraph?

A、Games and sports.

B、Personal banking.

C、Music and films.

D、International business.

poken language. A Frenchman talks and moves __(1)__ French. The way an Englishman crosses his legs is nothing like the way an American man __(2)__ it. When we communicate with people from other cultures, the body language sometimes helps make __(3)__ easy and effective. For example, shaking hands is nearly a __(4)__ gesture, so people all over the world know that it is a signal for greeting. But sometimes the body language can cause certain __(5)__ since people of different cultures may have different forms of behavior. for sending the same message or may have different interpretations for the same body signal. __(6)__ one's head is generally meant to show agreement “Yes”, but to Nepalese, Sri Lankans, some Indians and some Eskimos, it means not “yes”, but “no”. When an American __(7)__ his nose, it may mean he is disagreeing with some

One or __(8)__ something. But there are other possible interpretations, too. One more example: When a student in conversation with a professor holds the older man's eyes a little __(9)__ than usual, it can be a sign of respect and affection; it can be a subtle challenge to the professor's __(10)__ ; or it can be something else entirely.

(1)A、on

B、in

C、at

D、for

(2)A、crosses

B、cross

C、does

D、do

(3)A、the communication

B、communication

C、a communication

D、talks

(4)A、formal

B、friendly

C、usual

D、universal

(5)A、information

B、laughs

C、misunderstandings

D、understanding

(6)A、Shaking

B、Nodding

C、Turning around

D、Raising

(7)A、blows

B、holds up

C、turns up

D、rubs

(8)A、accepting

B、taking

C、rejecting

D、declining

(9)A、longer

B、shorter

C、higher

D、lower

(10)A、characters

B、authority

C、temper

D、education

ave a language of their own. We are unaware of our gestures and body movements 99 % of the time, but other people can notice our gestures and movements if they pay attention and may know what they mean.

Note that body language applies not only to the interviewer but also to the interviewee. Also note that these gestures may happen throughout the conversation and they change as the conversation progresses.

The objective of paying attention to nonverbal communication is to help you change the direction of the conversation. If the person is showing negative gestures, then you need to change the subject by asking a new question or talking about something else.

So, during a job interview, you can watch for the following gestures:

Crossed arms it means that the person is in a defensive and reserved mood.

Crossed arms and legs it means that the person feels very reserved and suspicious.

Open arms and hands it means that the person is open and receptive.

Standing before you with his hands inside the pockets it means he is not sure or feels suspicious.

Standing before you with his hands on his hips it means he is receptive and ready to help you out.

Sitting in a chair shaking one of his legs it means he feels nervous and uncomfortable.

His eyes are downcast and face turned away it means he is not interested in what you are saying.

The palm of the hand holding or stroking his chin it means he is in an evaluating position and being critical.

Leaning back in his chair with both hands clasped behind his head it means he is in an analytical mood, but it is also a gesture of superiority.

Rubbing or touching his nose when answering a question it means he is not telling the complete truth.

Maintaining good eye contact and he smiles in a relaxed and happy way it means he is definitely receptive to you.

(1)99% of the time, we ______________.

A、pay no attention to our gestures and body movements.

B、are aware of our gestures and body movements.

C、know what the meaning of other personsgestures and body movements

D、All of the above

(2)The body language ____________.

A、is applicable only to the interviewer

B、is applicable only to the interviewee

C、is both applicable to the interviewer and the interviewee

D、is neither applicable to the interviewer nor to the interviewee

(3)Open arms and hands mean _______________.

A、the person is reserved

B、the person is reserved and suspicious

C、the person is in negative mood

D、the person is open and receptive

(4)Sitting in a chair shaking one of his legs means __________.

A、the person is calm

B、the person is nervous and uncomfortable

C、the person is waiting for someone

D、the person is angry

(5)The passage______________.

A、mainly deals with nonverbal communication during interviews

B、presents information on body language

C、introduces some forms of body languages

D、describes how to make correct body language

If someone can't look at you directly in the eye, then he or she is not playing honestly, they insist. After many experiments, however, a number of experts have found out that good liars can make false eye contact.

Eye contact, though not a sure sign of dishonesty, is a clear way to show interest in another person. When a person looks at you and continues to do so, you know his attention is placed on you. When he turns his head away, his mind is probably elsewhere. But there are exceptions. A shy person may have trouble making and keeping eye contact, no matter how interested he is in the other person. And certain nationalities, such as the British and Germans, are much less oriented to eye-to-eye contact than, say, the French and the Arabs.

Eye contact should be natural, not forced or overdone.

Have short periods of eye contact while you watch other parts of the person's face — especially the mouth. When the person smiles, be sure to smile back. But always make an effort to return your gaze to the person's eyes as she speaks. It is common to look up, down, and all around when speaking to others, and not have eye contact at all times.

Too much eye contact, especially if it is forced, can work against you. If you stare at a person, or leer in a suspicious way, the other person may feel uncomfortable and even suspicious about your intent. A fixed stare can seem like aggressive behavior. if it is a challenge as to who will look away first.

(1)Many people believe that eye contact is a sign of ___________.

A、honesty

B、dishonesty

C、attention

D、A and C

(2)According to the passage, which of the following statements is NOT true?

A、Eye contact is a way to show interest in another person.

B、When a person looks at you, his attention is placed on you.

C、When a person fails to make eye contact, he is definitely not interested in you.

D、It is common to look up, down, and all around when speaking to others.

(3)While we watch other person's face, we should have short periods of eye contact with, especially, other people's _____________.

A、eyes

B、nose

C、mouth

D、ears

(4)Which of the following statements is TRUE according to the passage?

A、Eye contact is not a good test of honesty.

B、Some people may have trouble making and keeping eye contact, no matter how interested he is in the other person.

C、If someone can look at you directly in the eye, he or she is playing honestly.

D、A number of experts have found out that no one can make false eye contact.

(5)This passage mainly discusses ________________.

A、how to test one is honest or not by the way of eye contact

B、how to make eye contact

C、how to avoid too much eye contact

D、the function of correct eye contact

A man and his girlfriend were married. It was a large celebration.

All of their friends and family came to see the lovely ceremony and to partake of the festivities and celebrations. All had a wonderful time.

The bride was gorgeous in her white wedding gown and the groom was very dashing in his black tuxedo. Everyone could tell that the love they had for each other was true.

A few months later, the wife came to the husband with a proposal,

“I read in a magazine, a while ago, about how we can strengthen our marriage,” she offered.

“Each of us will write a list of the things that we find a bit annoying with the other person. Then, we can talk about how we can fix them together and make our lives happier together. ”

Her husband agreed. So each of them went to a separate room in the house and thought of the things that annoyed them about the other. They thought about this question for the rest of the day and wrote down what they came up with.

The next morning, at the breakfast table, they decided that they would go over their lists.

“I'll start,” offered the wife. She took out her list. It had many items on it. Enough to fill 3 pages in fact. As she started, reading the list of the little annoyances, she noticed that tears were starting to appear in her husband's eyes.

“What’s wrong?” she asked.

“Nothing,” the husband replied, “keep reading your list.”

The wife continued to read until she had read all three pages to her husband. She neatly placed her list on the table and folded her hands over the top of it.

“Now，you read your list and then we'll talk about the things on both of our lists, ” she said happily.

Quietly the husband stated, “I don't have anything on my list. I think that you are perfect the way that you are. I don't want you to change anything for me. You are lovely and wonderful and I wouldn't want to try and change anything about you. ”

The wife, touched by his honesty, the depth of his love for her, and his acceptance of her, turned her head and wept.

(1)Which is NOT true according to the passage?

A、The man and his girlfriend had a great wedding.

B、The woman wanted reasons for a divorce.

C、The man respected his wife very much.

D、The woman was moved by her husband's kindness.

(2) The woman suggested writing down another's weak points, in order to ________.

A、make her marriage better

B、show her annoyance with her husband

C、let other people know

D、help her husband think independently

(3) What is the writer's attitude to the husband's behavior?

A、Positive

B、Ironical(讽刺的)

C、Opposite

D、None of the above.

(4) According to your understanding, why did tears appear in the husband's eyes?

A、Because his wife was too perfect.

B、Because he accepted her as a whole, but she didn't.

C、Because he loved her more than she loved him.

D、Because his wife was too rude (粗鲁的).

(5) It can be inferred from the passage that the wife

A、would shorten her list.

B、would not let other people know her husband's bad aspects.

C、would learn to respect and accept her husband fully.

D、would be confused.

was next to the room's only window, __(2)__ to sit up in his bed for an hour each afternoon to help drain the fluid from his lungs. But Ben had to spend all day and night __(3)__ flat on his bed. To __(4)__ time the two men began to talk. They talked for hours about their wives, families, their homes, their jobs, their involvement in the military service, and where they had been on vacation. __(5)__ days went by, a deep friendship began to develop between them.

Every afternoon when Jack could sit up, he would pass the time by describing to Ben all the things he could see outside the window. And Ben began to live for those one-hour __(6)__ when his world would be broadened and enlivened by all the activity and color of the world outside.

The window __(7)__a park with a lovely lake. Ducks and swans played on the water while children sailed their model boats. Young lovers walked arm in arm __(8)__ flowers of every color of the rainbow. Grand old trees beautified the landscape, and a fine view of the city skyline could be seen in the distance.

As Jack described all this in detail, Ben would close his eyes and imagine the beautiful scene.

One warm afternoon Jack described a parade __(9)__ by. Although Ben couldn't hear the band, he could see it in his __(10)__ eye as Jack portrayed it with descriptive words.

(1)A、which

B、that

C、whose

D、who

(2)A、allowing

B、allowed

C、to allow

D、was allowed

(3)A、lying

B、lain

C、lied

D、lay

(4)A、take

B、kill

C、keep

D、make

(5)A、As

B、With

C、Once

D、For

(6)A、times

B、×

C、pauses

D、periods

(7)A、overacted

B、overexcited

C、overlooked

D、overtook

(8)A、in

B、amid

C、within

D、with

(9)A、pass

B、passing

C、passed

D、past

(10)A、mind's

B、brain's

C、heart's

D、head's

and see if there is something wrong with your personality.

Maybe you have social faults such as snobbishness, talkativeness, using slang, etc., which drive away your new acquaintances. Whatever your social faults may be, look at them honestly, and make a real effort to correct them.

To be friendly you must feel friendly. Cheerfulness is the basis of friendliness. A cheerful person smiles. A smile is a magnet which draws people. Smile at someone and you are almost sure to get a smile in return.

A friendly person does his best to make a stranger feel at home, wherever he happens to be. Put yourself in the other fellow's place and make him feel welcome.

Try to remember names. It makes your new acquaintances feel happy when you call them by their names. It gives them the feeling that they have made an impression on you and that must mean something to them because you remember them.

If you do not agree with other people on a certain matter, you should appear to be friendly. Do not argue, but discuss. You always lose friends if you argue too much.

A friendly person thinks of others, and does not insist on his own “rights”. People who refuse to consider others have few friends.

Finally, don't treat people only according to their social position. Really friendly people respect everyone at all times.

(1)Those who fail to make friends may ______.

A、discuss with others rather than argue with others

B、remember the names of new acquaintances

C、insist on his own rights and fail to stand in others' shoes

D、make a stranger feel at home

(2)What does the word “magnet” mean in the third paragraph?

A、brush

B、sth. beautiful

C、sign

D、sth. attractive

(3)What can we infer from this passage?

A、Others will smile at you if you smile at them.

B、If you respect people no matter who they are, you'll make more friends.

C、Snobbishness, talkativeness and using slang are some social faults.

D、None of the above.

(4)According to the passage, which of the following statement is NOT true?

A、Making friends has sth. to do with your personality.

B、Cheerful smiles can make you friendly in others' eyes.

C、Friendly people will treat others according to their social position.

D、Thinking of others can bring you more friends.

(5)The purpose of the passage is ________.

A、how to correct social faults

B、how to build good personality

C、how to feel at home with strangers

D、how to make friends