Railways and airlines want to win passengers from each other.

e airport and it's not company policy to fund that. So, we're left with the third one, the one that leaves at eight o' clock in the evening. If you agree, I'll ask for that one and we can travel down together. We can probably get a lot of work done on the train to the airport.

(21)

one having to do extra hours, whether here or at home, to fulfil it. I realise that your particular circumstances make this very difficult to deal with, but that's also true of many of your colleagues. I'm afraid I'm going to have to say that I can't do anything about it at the moment. If I did, everyone else would suffer.

(19)

听力原文：Woman: Hello. This is Alison in Head Office.

Man: Oh, hello.

Woman: The CEO has asked me to contact you about the memo you sent everyone yesterday ... where you asked for comments on the bid you've just put together - for Stratford Electronics.

Man: Oh, right.

Woman: Well he's very happy with it on the whole, but does think the introduction is rather lengthy and includes more statistics than are necessary.

Man: No problem, I can shorten it easily.

Woman: And most of the contents of the actual bid are fine, but you do refer to the annual report which won't be out until May.

Man: Oh, right ... I'll get rid of that ... yes. And I was thinking there's ehough with the section on the existing contracts we have, so I could take our the stuff on the new contracts.., the ones we're about to start.

Woman: In fact, he specifically said that he thought mentioning them was a very good selling point.

Man: OK.

Woman: And he'd like you to have something in your concluding remarks about the growth in overseas sales, not just the stuff on domestic markets.

Man: Yes, I was wondering about that.

Woman: And that's all really. Easy to adjust I think.

Man: OK, well thank the CEO for looking at it. It's very helpful.

&8226;Look at the notes below.

&8226;You will hear a PA explaining suggestions for improvements to a document.

Stratford Electronics bid - CEO's comments/amendments

Introduction too long and contains too many (5) ....................

Remove reference to (6) ....................(not yet published).

Part about (7) ....................is a good selling point.

Add information (in final section) re increase in (8) ....................

Man: Good morning. My name's George Bliss. I'm the Financial Director of Arundel Holdings. I've got a query on our business account.

Woman: Just a moment. I'll get it up on screen. Can you give me the account number?

Man: Certainly. It's 348-56-265.

Woman: And your identification code?

Man: Hamlet.

Woman: Right, Mr Bliss. What's the problem?

Man: Well, I received a statement from you this morning and there's a difference between that and our records. The statement shows a debit of￡15,000 on June 10th, but no one here signed anything for that amount, so I'd like to know what's going on.

Woman: Yes, here it is ￡15,000. That's odd. It says cheque number 3-0-6-9-8-4.

Man: Yes, I can see that on the statement, but that can't be right. All our cheques begin with 5-0. It's not one of our cheques. You must have debited our account by mistake.

Woman: I'm very sorry about that, Mr Bliss. I'll sort it out immediately.

Man: That would be better.

&8226;Look at the notes below.

&8226;You will hear a man telephoning a bank about a problem with an account.

HPR BANK CUSTUMER SERVICES DIVISION

CUSTOMER: George Bliss, (5)______of Arundei Holdings

ACCOUNT NUMBER: (6)______

PROBLEM: No record in his office of a (7)______of

￡15,000 on June 10th.

Also, can't be one of their (8)

They all begin with 50. Want us to investigate.

A: WHAT IS IMPORTANT WHEN...?

Selecting staff for overseas training:

?Work experience

?Command of the language of the target country

B: WHAT IS IMPORTANT WHEN ... ?

Conducting a market analysis:

?Targeted customers/clients

?Comparison with major competitors

C:WHAT IS IMPORTANT WHEN ... ?

Aiming to improve customer service:

?Finding out customer needs

?Dealing with complaints efficiently

Task Sheet :

A: WHAT IS IMPORTANT WHEN ... ?

Selecting staff for overseas training:

?Work experience

?Command of the language of the target country

?

places and the ages of the injured children.

?Write a report describing the information shown below.

?Write 120--140 words on a separate sheet.

听力原文：Man: Good morning. Can I help you?

Woman: Oh, yes. I want to rent an apartment. My name is Mary Smith.

Man: Is it M-A-R-Y S-M-I-T-H?

Woman: Yes, that's right.

Man: Then what kind of apartment do you prefer?

Woman: Well, I want to live near Oak Street.

Man: Oak Street, right. Anything else?

Woman: The rent should not be more than 100 pounds a month, including water and gas. I'd like an air-conditioner and heating system.

Man: How long are you going to rent it?

Woman: About a year and a half, from February.

Man: Do you have the contact number?

Woman: It's 62574988.

Man: OK! As soon as I find an apartment I will call you.

Woman: Thank you. I'm looking forward to your answer.

?Look at the note below.

?You will hear a woman calling about house renting.

Phone Message Pad

Hiring Registration

Date: 5th Jan. Time: 9:30

Name of the customer : Mary (5) ______

Contact No: (6) ______

Service Details :

1. An apartment near (7) ______ street, with an air-conditioner and heating system

2. Rent: on more than (8) ______ a month, including water and gas.

3. Renting Period: about 1.5 years from February.

How to approach Reading Test Part Five

&8226;This part of the Reading Test tests your ability to identify additional or unnecessary words in a text. Most lines contain one extra word which is incorrect.

&8226;Read the whole text quickly to find out what it is about. As you read, try to identify the words that are incorrect. Make sure you consider whole sentences, and not each line separately.

&8226;Then read the text again, and write down the extra words.

&8226;Remember there will be only one extra word in a line, and some lines are correct.

&8226;Read the article on the opposite page about identifying the training needs of staff.

&8226;In most of the lines 34 - 45 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.

&8226;If a line is correct, write CORRECT on your Answer Sheet.

&8226;If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.

&8226;The exercise begins with two examples, (0) and (00).

Identifying training needs

The financial benefits of training are sometimes hard to demonstrate, and often the

training budget is the first to be reduced instead when spending is under pressure. For

34 this reason, and given that the need for any corporate spending to provide maximum

35 value for money, it is important for the differences between individuals must to be

36 taken into account when considering training requirements. This makes for far more

37 effective training than a programme is based solely on generalisations about staff. After

38 all this, our abilities differ, and variations in previous experience can also play a

39 significant role in learning. Identifying training needs and their capabilities on an

40 individual basis is often carried out in appraisal interviews. In those workplaces where

41 each employee's productivity is measured, such records may be considered during the

42 appraisal, allowing for the possibility that inadequate training can be identified as if the

43 reason for low productivity. Training requirements are also evaluated in such

44 assessment centres, and in which groups of staff are observed while taking part in job

45 simulation activities. Although these are often used to assess potential for promotion, but can also show employees' training needs within their current job.

(34)

?Read the text below about federal reserve system.

?In most of the lines 34--45 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.

?If a line is correct, write CORRECT on your Answer Sheet.

?If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.

The Federal Reserve System

Correct Commonly known as the Federal Reserve Bank or the "Fed", this is the central

Which bank of the United States which founded in 1913, it determines the Reserve

34 Requirement within limits set out by the US Congress. The function of the Fed is

35 economic stabilization operate through the management of the national money

36 supply. The Federal Reserve System comprises with a board of governors with

37 seven members both stationed in Washington D. C. The responsibilities of the

38 Fed system are carried out through 12 Regional Federal Reserve Banks

39 controlling. The members of the Fed include the commercial banks, i.e. those

40 with the national chartered commercial banks and approximately to 10% of the

41 State-chartered commercial banks. These member banks buy stock from their

42 Regional Federal Reserve Banks is the larger body of the Fed system which

43 determines what the interest rates of the USA. Through the purchasing and

44 selling of securities, the Fed is able to control the money supply. Its open-market

45 operations may well effect the reserve base, thus restricting the credit and loan market in the USA.

(34)