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A: WHAT IS IMPORTANT WHEN...? Selecting staff for overseas training: ?Work experience ?Co

A: WHAT IS IMPORTANT WHEN...?

Selecting staff for overseas training:

?Work experience

?Command of the language of the target country

B: WHAT IS IMPORTANT WHEN ... ?

Conducting a market analysis:

?Targeted customers/clients

?Comparison with major competitors

C:WHAT IS IMPORTANT WHEN ... ?

Aiming to improve customer service:

?Finding out customer needs

?Dealing with complaints efficiently

Task Sheet :

A: WHAT IS IMPORTANT WHEN ... ?

Selecting staff for overseas training:

?Work experience

?Command of the language of the target country

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更多“A: WHAT IS IMPORTANT WHEN...? Selecting staff for overseas training: ?Work experience ?Co”相关的问题

第1题

?The table below shows the number of road accidents which occurred in America in different

places and the ages of the injured children.

?Write a report describing the information shown below.

?Write 120--140 words on a separate sheet.

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第2题

听力原文:Man: Good morning. Can I help you?Woman: Oh, yes. I want to rent an apartment. My

听力原文:Man: Good morning. Can I help you?

Woman: Oh, yes. I want to rent an apartment. My name is Mary Smith.

Man: Is it M-A-R-Y S-M-I-T-H?

Woman: Yes, that's right.

Man: Then what kind of apartment do you prefer?

Woman: Well, I want to live near Oak Street.

Man: Oak Street, right. Anything else?

Woman: The rent should not be more than 100 pounds a month, including water and gas. I'd like an air-conditioner and heating system.

Man: How long are you going to rent it?

Woman: About a year and a half, from February.

Man: Do you have the contact number?

Woman: It's 62574988.

Man: OK! As soon as I find an apartment I will call you.

Woman: Thank you. I'm looking forward to your answer.

?Look at the note below.

?You will hear a woman calling about house renting.

Phone Message Pad

Hiring Registration

Date: 5th Jan. Time: 9:30

Name of the customer : Mary (5) ______

Contact No: (6) ______

Service Details :

1. An apartment near (7) ______ street, with an air-conditioner and heating system

2. Rent: on more than (8) ______ a month, including water and gas.

3. Renting Period: about 1.5 years from February.

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第3题

How to approach Reading Test Part Five&8226;This part of the Reading Test tests your abili

How to approach Reading Test Part Five

&8226;This part of the Reading Test tests your ability to identify additional or unnecessary words in a text. Most lines contain one extra word which is incorrect.

&8226;Read the whole text quickly to find out what it is about. As you read, try to identify the words that are incorrect. Make sure you consider whole sentences, and not each line separately.

&8226;Then read the text again, and write down the extra words.

&8226;Remember there will be only one extra word in a line, and some lines are correct.

&8226;Read the article on the opposite page about identifying the training needs of staff.

&8226;In most of the lines 34 - 45 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.

&8226;If a line is correct, write CORRECT on your Answer Sheet.

&8226;If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.

&8226;The exercise begins with two examples, (0) and (00).

Identifying training needs

The financial benefits of training are sometimes hard to demonstrate, and often the

training budget is the first to be reduced instead when spending is under pressure. For

34 this reason, and given that the need for any corporate spending to provide maximum

35 value for money, it is important for the differences between individuals must to be

36 taken into account when considering training requirements. This makes for far more

37 effective training than a programme is based solely on generalisations about staff. After

38 all this, our abilities differ, and variations in previous experience can also play a

39 significant role in learning. Identifying training needs and their capabilities on an

40 individual basis is often carried out in appraisal interviews. In those workplaces where

41 each employee's productivity is measured, such records may be considered during the

42 appraisal, allowing for the possibility that inadequate training can be identified as if the

43 reason for low productivity. Training requirements are also evaluated in such

44 assessment centres, and in which groups of staff are observed while taking part in job

45 simulation activities. Although these are often used to assess potential for promotion, but can also show employees' training needs within their current job.

(34)

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第4题

?Read the text below about federal reserve system.?In most of the lines 34--45 there is on

?Read the text below about federal reserve system.

?In most of the lines 34--45 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.

?If a line is correct, write CORRECT on your Answer Sheet.

?If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.

The Federal Reserve System

Correct Commonly known as the Federal Reserve Bank or the "Fed", this is the central

Which bank of the United States which founded in 1913, it determines the Reserve

34 Requirement within limits set out by the US Congress. The function of the Fed is

35 economic stabilization operate through the management of the national money

36 supply. The Federal Reserve System comprises with a board of governors with

37 seven members both stationed in Washington D. C. The responsibilities of the

38 Fed system are carried out through 12 Regional Federal Reserve Banks

39 controlling. The members of the Fed include the commercial banks, i.e. those

40 with the national chartered commercial banks and approximately to 10% of the

41 State-chartered commercial banks. These member banks buy stock from their

42 Regional Federal Reserve Banks is the larger body of the Fed system which

43 determines what the interest rates of the USA. Through the purchasing and

44 selling of securities, the Fed is able to control the money supply. Its open-market

45 operations may well effect the reserve base, thus restricting the credit and loan market in the USA.

(34)

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第5题

The plaintiffs in State Farm case claimed damage award.

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第6题

听力原文:F: Last month was probably my busiest ever. I traveled 30,000 kilometres and visi

ted 35 customers. I got 15 firm orders and the nice thing is I'll get 13.5% commission on each, once the invoices have been paid.

?You will hear five short recordings. Each person is talking on the phone.

?For each recording, decide what is the main topic of their call.

?Write one letter (A-H) next to the number of the recording.

?Do not use any letter more than once.

?You will hear the five recordings twice.

A. Purchasing Manager

B. Distribution Manager

C. Sales Representative

D. Finance Controller

E. Production Manager

F. Quality Control Manager

G. Service Engineer

H. Managing Director

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第7题

听力原文:Man: I often meet job hunters in the office and I am asked to give them some advi

ce on how to succeed in employment. Well, I say, try to please yourself. Giving answers that you think will suit a potential employer, losing touch with your own feelings is certain to get you nowhere. Of course, don't be hostile--nobody wants to hire someone disagreeing. An effective interview, whether you are offered the job or not, is like an exciting encounter in conversation with your seatmate on an airplane.

(16)

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第8题

听力原文:Woman A: This is International Communication. May I help you?Woman B: Yes, I beli

听力原文:Woman A: This is International Communication. May I help you?

Woman B: Yes, I believe you have a session tomorrow morning. Could you give me some more information about that?

Woman A: Yes, of course. The guest speaker is Daisy Miller from Harvard University, and she'll be lecturing about Improving Interdepartmental Communication.

Woman B: That sounds very interesting. And when does the session begin?

Woman A: At 9:45 and lunch will be served at 12:00.

Woman B: Is there an admission fee?

Woman A: Yes, the lecture and lunch are $ 5 per person.

Woman B: Do you have any idea when it will end?

Woman A: I think about 4:30 p.m. at the latest.

Woman B: Very well. Thank you very much.

&8226;Look at the note below.

&8226;You will hear a woman asking for information.

INTERNATIONAL COMMUNICATION LECTURE

Date: June 6, 2005

Speaker: Pro. Daisy Miller

Topic: Improving (9)______ Communication

Starting at (10)______ finishing at (11)______ Lunch 12:00

(12)______ Fee: $ 5 per person.

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第9题

听力原文:Man: This has been an inspirational success story. Five years ago, the Ty-Ban che

ese company didn't exist. They now supply more cheese to the foreign market than any other cheese company their size. Originally, Ty-Ban was a small farm rearing cattle and sheep, but the family realised they would have to diversify or go out of business. They started experimenting with some old recipes for organic cheese, in spite of warnings that the market was saturated, and came up with a winner.

(14)

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第10题

&8226;Read the article below about video games.&8226;Choose the best sentence from the opp

&8226;Read the article below about video games.

&8226;Choose the best sentence from the opposite page to fill each of the gaps.

&8226;For each gap 8-12, mark one letter (A-G) on your Answer Sheet.

&8226;Do not use any letter more than once.

Strong players

Video games let you escape into an alternative reality -- something gaming firms know about at first hand. For as other technology firms face stagnant or shrinking markets, the video-games industry seems to inhabit a parallel universe. It has had a bumper year, maybe the best it ever will. Global sales of games software and hardware will exceed $31 billion this year. This summer, UBS Warburg invested 17% of its model technology portfolio in two games publishers, Electronic Arts and Activision. Gaming, it seems, is recession-proof.

The industry is booming because it has its own cycle, as one generation of hardware succeeds another every few years. (8) Games consoles are flying off the shelves. The current line-up is of Sony's PlayStation2, the market leader by far, plus Microsoft's Xbox and Nintendo's GameCube, which are fighting for a distant second place.

Each gaming boom is bigger than the last. Children who have grown up with games keep on playing, which expands the market. It also increases the players' average age: the average American gamer is 28. (9) This shift is reflected in the rise of "mature"-rated games, which now account for 13% of the American market, up from 6% in 2001.

(10) Many observers are optimistic about the prospects for games sales next year, particularly in America. But the figures suggest that 2002 was the peak of the cycle, and that the market will shrink next year. Other observers expect console sales to grow only slightly next year.

Things will then cool off until the next generation of consoles appears in 2005. The next peak is not expected until 2007. (11) Both are dwarfed by console gaming at the moment, but are the focus of much activity, and could provide recurring revenues to help smooth out the industry's cyclical nature.

Online gaming has got off to a small but promising start in recent weeks with the release of adaptors that link consoles over the Internet. In America, Microsoft sold 150,000 starter kits for its "Xbox Live" service within a week of its launch last month. Sony says it has signed up 175,000 subscribers to its rival online service, launched in August. Both services will launch in Europe next year.

Gaming on mobile phones is also taking small but crucial steps forward. Today's phones mostly have one or two simple games built in. The latest handsets have colour screens and can download software remotely. (12) Games take roughly a minute to download, but adding one to a handset is almost as easy as downloading a new ringing tone or screen logo. It is predicted that mobile-gaming revenues will reach $3.5 billion in the next five years; other estimates are higher.

A Older players tend to have more disposable income to spend on games than do teenagers.

B Their processing power matches that of the arcade-game machines of the 1980s, so classic games run well.

C But how much longer will the good times last?

D That cycle, unrelated to the broader economic cycle, is now at or near its peak.

E But the industry has two new tricks up its sleeve, in the form. of online and mobile gaming.

F They are so wisely designed that they can be connected to any game machines.

G It has had a bumper year, maybe the best it ever will.

(8)

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