In this part of the test you are asked to give a short talk o a business topic. You have t

fall．

ched its peak in this quarter．

Questions 11-15

&8226;Look at the charts below. They show company sales.

&8226;Which chart does each sentence (11-15) describe?

&8226;For each sentence, mark one letter (A-E) on your Answer Sheet.

&8226;Do not use any letter more than once.

Sales didn't change from 2006 to 200

?Read the memo below from the senior Regional Manager (Europe), Milo Mosby.

?Complete the record card.

?Write a word, phrase or number in spaces 41-45 on your Answer Sheet.

B & Z

From the desk of Mile Mosby

The final thing is a complaint I got when I was in the Zurich branch on 3rd of this month. I know it was important because the woman actually complained to me directly on the day it happened. I was in the office and she found out somehow where I was and insisted on speaking to me personally. Apparently she'd come into the Feldstrasse office to talk to Bertha Nelson--she was our Marketing Consultant there—but was treated very impolitely. So the woman, Tina Williams, found me, told me whet had happened and asked me to deal with it. Nelson had insulted her and virtually told her to take her business elsewhere.

I dealt with it because I was on the spot. I told Nelson to come and see me at 2:30 in the manager's office. I was still waiting at 3:00. She eventually turned up and offered no apology. She seemed quite proud of being impolite to the customer and me and then fell over. I could smell alcohol and she happily told me that she'd two bottles of wine at lunch time So, the fact that she was drunk during working hours was the final straw. I had no alternative but to sack her then and there. I asked the local manager to send our apologies to Ms Williams and to send her a 500 SFr gift token. I hope that is the end of the matter and it should convince them not to employ any more ex-geography teachers in Zurich.

Mile Mosby

Complaint Record

Date complaint received: (41)______

Complaint addressed to whom William Ingham person complaint about: (42)______

Branch: (43)______

Position: (44)______

Date of action complained about: (45)______

Place of action complained of: Feldstrasse office

(41)

&8226;Look at the charts below. They show company profits.

&8226;Which chart does each sentence (11-15) describe?

&8226;For each sentence, mark the correct letter (A-E) on your Answer Sheet.

&8226;Do not use any letter more than once.

After a sharp fall in 2000, company profits recovered slightly the following year.

l venues for entertainment events.

company.

● For questions 6--10, Where each person should go?

● For each question, mark one letter (A—H) on your Answer Sheet.

● Do not use any letter more than once.

Mr. Li needs to get changed and freshen up after his shift.

?Your company has received a telephone complaint about late deliveries．

?Write a note to the Customer Service Manager in your company：

?saying who has made the complaint

?explaining why the deliveries were late

?recommending what action should be taken．

?Write 60-80 words.

?Do not include any postal addresses.

Sheet.

MEMO

To: Jo Montenegro

From: Zhara Farrell

Date: 25 February 2002

Subject: Bob Young

One of the warehouse assistants, Bob Young, has broken his arm. Here is the letter from his doctor; please let Bob's line manager know how long he will be away, and fill in a sick pay form. for him.

24 February 2002

To whom it may concern

This is to inform. you that Mr B Young has a broken arm. He should not return to work for a fortnight.

Dr Jake Parry

Employee Sick Pay Form

Name of employee: (41) ______

Position (42) ______

Name of doctor: (43) ______

Reason for absence: (44) ______

Length of absence: (45) ______

(41)