?Read the memo below from the senior Regional Manager (Europe), Milo Mosby.
?Complete the record card.
?Write a word, phrase or number in spaces 41-45 on your Answer Sheet.
B & Z
From the desk of Mile Mosby
The final thing is a complaint I got when I was in the Zurich branch on 3rd of this month. I know it was important because the woman actually complained to me directly on the day it happened. I was in the office and she found out somehow where I was and insisted on speaking to me personally. Apparently she'd come into the Feldstrasse office to talk to Bertha Nelson--she was our Marketing Consultant there—but was treated very impolitely. So the woman, Tina Williams, found me, told me whet had happened and asked me to deal with it. Nelson had insulted her and virtually told her to take her business elsewhere.
I dealt with it because I was on the spot. I told Nelson to come and see me at 2:30 in the manager's office. I was still waiting at 3:00. She eventually turned up and offered no apology. She seemed quite proud of being impolite to the customer and me and then fell over. I could smell alcohol and she happily told me that she'd two bottles of wine at lunch time So, the fact that she was drunk during working hours was the final straw. I had no alternative but to sack her then and there. I asked the local manager to send our apologies to Ms Williams and to send her a 500 SFr gift token. I hope that is the end of the matter and it should convince them not to employ any more ex-geography teachers in Zurich.
Mile Mosby
Complaint Record
Date complaint received: (41)______
Complaint addressed to whom William Ingham person complaint about: (42)______
Branch: (43)______
Position: (44)______
Date of action complained about: (45)______
Place of action complained of: Feldstrasse office
(41)
第1题
&8226;Read the following memo below on which you have made some handwritten notes.
&8226;Use the information in the memo to write a short report discussing whether your company should deal with the supplier or not.
&8226;Write 120-140 words.
第2题
Writing Exercise: a Memo Read the information below and then write a memo to all the staff in your company. Write 40-50 words only. Remember to include a To, From, Date and Subject line. You are a human resources manager for a large manufacturing firm. To offer staff better health insurance, the company has recently changed its insurance company. A representative from the insurance company is visiting to present the new policy. In your memo you should: * say what has happened and why. * announce the representative’s visit. * say when and where his presentation will take place.
第3题
?Read the memo below from the CEO of your company.
MEMO
To: International Sales staff
From: CEO
Date: 30/10/04
Subject: 50th anniversary celebration
I think it would be a good idea to include some of our overseas clients on the guest list for the formal event we are planning as part of the company's 50th anniversary celebrations.
Could all International Sales staff write to their most important clients to invite them to the event.
?Write a letter to an overseas client, Mrs Johannson:
?inviting her to the event
?giving her the date of the event
?giving details of what will happen at the event
?explaining what overnight accommodation is available.
?Write 60-80 words on your Answer Sheet.
?Do not include any postal addresses.
第4题
•Read the memo below about business report writing.
•Choose the best word to fill each gap from A, B, C or D on the opposite page.
•For each question 19-33, mark one letter (A, B, C or D) on your Answer Sheet.
Memo
To: All Staff Date: Jan. 22, 2003
From: Head of Training Faculty
How to write a good business report
The business report is one of the most important communications in business world. To help our staff handle their report-writing tasks successfully, we give some suggestions below:
1. Collect ail the data you need to provide in your report before you begin to write, and be sure that it is complete and accurate. Incomplete or inaccurate data about sales, employee (19) , or any other subject can lead the person (20) your report to make an unwise, if not (21) decision.
2. Organize the data you have collected so that you can (22) the clearest, most concise, and most (23) report possible. When you can, (24) information in tables, charts, graphs, or (25) rather than paragraphs.
3. Consider the reader of your report and the subject about which you are writing in deciding what (26) to give your report. Under most circumstances, the "you and I" approach is (27) to the "writer and reader" approach. However, always be sure to gear your report -- in all (28) -- to your reader, and remember that someone other than the person to whom you are writing may read it also. (29) and managers often request reports, read them, and (30) them along to others up the (31)
4. Keep your report as short as possible. Remember that you am writing fur one basic purpose: to provide information about a (32) subject. Therefore, unless you have been requested to do so or are reasonably certain that your reader will welcome your doing so, do not (33) personal opinion, or state your own conclusions or recommendations, for example.
(19)
A.presence
B.turnover
C.leave
D.rotation
第5题
•Read the atricle below about the need of employees.
•Choose the correct word to fill each gap frOm A.B or C on the opposite page.
•For each question 29-40,mark one letter(A,B,or C)on your Answer Sheet.
Ability to Rollover Unused Vacation Time
One of the benefits employees really want is the ability to rollover their unused vacation time. (29) you may indeed have some (30) mem-bers who abuse this benefit,the vast majority (31) use their vacation time wisely. (32) likely is it that anyone is going to save up months (33) vacation time and then use it all at once?
The reality is that your employees have earned those days,and they would like to feel assured that they have (34) in case of an emergency.A short memo (35) them of the importance of using their vacation time wisely should be a sufficient safeguard (36) vacation-time abuse.
The bottom line for all employers (37) 。that you should be constantly looking for ways to attract and retain quality staff. (38) .that means a bit of strain (39) .your bottom line in the short (40) ,the return on your investment will nevertheless be completely worth it.
(29)
A.While
B.When
C.As
第6题
● Read the memo below from the senior Regional Manager (Europe), Mile Mosby.
● Complete the record card.
● Write a word, phrase (in CAPITAL LETTERS) or a number o lines 41-45 on your Answer Sheet.
B&Z
From the Desk of Mile Mosby
The final thing is a complaint I got when I was in the Zurich branch on 3rd of this month. I know it was important because the woman actually complained to me directly on the day it happened. I was in the of rice and she found out somehow where I was and insisted on speaking to me personally. Apparently she'd come into the Feldstrasse office to talk to Bertha Nelson—she was our Marketing Consultant there—but was treated very impolitely. So the woman, Tina Williams, found me, told me what had happened and asked me to deal with it. Nelson had insulted her and virtually told her to take her business elsewhere.
I dealt with it because I was on the spot. I told Nelson to come and see me at 2:30 in the manager's office. I was still waiting at 3:00. She eventually turned up and offered no apology. She seemed quite proud of being impolite to the customer and me and then fell over. I could smell alcohol and she happily told me that she'd two bottles of wine at lunch time. So, the fact that she was drunk during working hours was the final straw. I had no alternative but to sack her then and there. I asked the local manager to send our apologies to Ms Williams and to send her a 500 SFr gift token. I hope that is the end of the matter and it should convince them not to employ any more ex-geography teachers in Zurich.
Milo Mosby
Complaint Record
Date complaint received: (41) ______
Complaint addressed to whom: (42) ______
Branch: (43) ______
Position: (44) ______
Date of action complained about: (45) ______
Place of action complained of Feldstrasse office
(41)______
第7题
Read the text below about Ad Compaign.
In most of the lines 34-45 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.
If a line is correct, write CORRECT on you Answer Sheet.
If there is an extra word in the line, write the extra word on your Answer Sheet.
A Memo to Some Marketing Directors
Re: New Ad Campaign
Development of our next magazine advertising campaign is underway, our new
advertising firm, Marshall and Dupree, has have prepared two contrasting
34 approaches for us to consider. We must ought choose between these two
35 concepts at this stage so that Marshall and Dupree can continue the
36 development of our choice. Development of two both approaches beyond this
37 stage is prohibitively expensive. Therefore, I am enclosing two sketches which
38 are intended to give you an my idea of what the final, photographed ads
39 would look like. As you will see from the first sketch, this ad reflects our
40 the traditional advertising approach of presenting our automobiles in an
41 attractive setting that would appeal to affluent customers. This particular
42 ad shows our spirit model and they associates it with an active, sporting couple.
43 To using a new departure for the second ad, Marshall and Dupree has responded
44 it to the current demand for high quality workmanship. The quote from the
45 assembly line worker is intended to instill confidence in the excellence of our products. In addition, the ad has the effect of humanizing our company in the eyes of the public.
(34)
第8题
•Read the article below about meeting.
•Choose the best word to fill each gap from A, B, C or D on the opposite page.
•For each question 19-33, mark one letter (A, B, C or D) on your Answer Sheet.
Make Meetings Work for You
Only call a meeting if you (and your colleagues) are quite clear about its purpose. Once you are certain of your objective, ask yourself whether it could be better achieved through (19) means, such as a memo. Meetings called on a routine basis tend to (20) their point. It's better to wait until a situation or problem requires a meeting. If in doubt, don't waste time having one.
If you're sure a meeting is the solution, circulate a memo several days in advance (21) the time and place, objectives, issues to be discussed, other participants and preparation (22) Meetings should be held in the morning, if possible, when people are usually more (23) , and should last no more than an hour. Six is the (24) number of participants for a good working meeting. Inviting the whole department (more than 10) increases emotional undercurrents such as, "Will my (25) be taken seriously ?" Larger meetings can be productive as brainstorming (26) for ideas, provided participants can speak freely without feeling they will be judged.
A successful meeting always leads to action. Decision should take up the (27) of the meeting minutes, including the name of the person delegated to each task, and a(n) (28) for its completion. Circulate the minutes after the meeting and again just before the next one.
Draw out quieter members of the group. (29) helps create a relaxed and productive atmosphere. Do not (30) out any individual for personal criticism -- they will either silently (31) , upset and humiliated, or try to come up with excuses rather than focusing on the problems in (32) Save critical comments for a private occasion.
If you're talking for more than 50 per cent of the time, you're (33) the meeting.
(19)
A.selective
B.optional
C.practical
D.alternative
第9题
Part A
Directions: Read the following four texts. Answer the questions below each text by choosing A, B, C or D. (40 points)
If soldiering was for the money, the Special Air Service (SAS) and the Special Boat Service (SBS) would have disintegrated in recent years. Such has been the explosion in private military companies (PMCs) that they employ an estimated 30,000 in Iraq alone—and no government can match their fat salaries. A young SAS trooper earns about£ 2,000($3,500) a month; on the "circuit", as soldiers call the private world, he could get £15,000. Why would he not?
For reasons both warm-hearted and cool-headed. First, for love of regiment and comrades, bonds that tend to be tightest in the most select units. Second, for the operational support, notably field medicine, and the security, including life assurance and pension, that come with the queen's paltry shilling.
Although there has been no haemorrhaging of special force (SF) fighters to the private sector, there has been enough of a trickle to cause official unease. A memo recently circulated in the Ministry of Defence detailed the loss of 24 SF senior non-commissioned officers to private companies in the past year. All had completed 22 years of service, and so were eligible for a full pension, and near the end of their careers. Yet there is now a shortage of hard-bitten veterans to fill training and other jobs earmarked for them, under a system for retaining them known as "continuance".
America has responded to the problem by throwing cash at it, offering incentives of up to $150,000 to sign new contracts. The Ministry of Defence has found a cheaper ploy. It has spread the story of two British PMC employees, recently killed in Iraq, whose bodies were left rotting in the sun.
It can be inferred from the first paragraph that ______.
A.the private world is called "circuit" by soldiers
B.PMCs employ an estimated 30,000 soldiers in Iraq alone
C.Britain's best soldiers stand resolute against mammon
D.A young SBS trooper earns about £15,000
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