Since working as an office manager, Mary Smith has gained experience of booking large loca

company.

● For questions 6--10, Where each person should go?

● For each question, mark one letter (A—H) on your Answer Sheet.

● Do not use any letter more than once.

Mr. Li needs to get changed and freshen up after his shift.

?Your company has received a telephone complaint about late deliveries．

?Write a note to the Customer Service Manager in your company：

?saying who has made the complaint

?explaining why the deliveries were late

?recommending what action should be taken．

?Write 60-80 words.

?Do not include any postal addresses.

Sheet.

MEMO

To: Jo Montenegro

From: Zhara Farrell

Date: 25 February 2002

Subject: Bob Young

One of the warehouse assistants, Bob Young, has broken his arm. Here is the letter from his doctor; please let Bob's line manager know how long he will be away, and fill in a sick pay form. for him.

24 February 2002

To whom it may concern

This is to inform. you that Mr B Young has a broken arm. He should not return to work for a fortnight.

Dr Jake Parry

Employee Sick Pay Form

Name of employee: (41) ______

Position (42) ______

Name of doctor: (43) ______

Reason for absence: (44) ______

Length of absence: (45) ______

(41)

ts.

r all quarters.

rds the end

● Look at the charts below. They show computer sales.

● Which chart does each sentence (11-15) describe?

● For each sentence, mark one letter (A-H) on your Answer Sheet.

● Do not use any letter more than once.

There was no change until the end of the period, when computer sales rose sharply.

? Ms Jade Zhang, Manufacturing Manager of your plant, usually takes charge of all affairs including signing documents when you are away.

? Write an e-mail to all department heads:

? informing them of your meeting in Beijing

? telling them who will sign the documents

? expressing your thanks for their cooperation.

? Write 30-40 words.

? Write on your Answer Sheet.