第4题
A.There is just about enough time to do the job
B.The desk has never been so orderly.
C.The clock on the desk needs to be set.
D.The desk really needs organizing.
第5题
A.reception desk
B.lobby
C.bellman
D.passport
第6题
A.lobby
B.reception desk
C.bellman
D.passport
第7题
What does Lisa tell Susan to do when she gets to the office?
A.Wait in the lobby
B.Ask for Mr. Landower
C.Have the receptionist page her
D.Leave the package at the front desk
第9题
What should a guest do with the letter of confirmation?
A.Mail it back to the hotel.
B.Show it to the front desk agents when arriving.
C.Leave it at home while traveling.
D.Read it and then throw it away.
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