根据《公司法》，下列关于经理的说法错误的是( )。

When a consumer finds that an item she or he bought is in faulty or in 【S1】______

some other way does not live to the manufacturer's claim for it , the first 【S2】______

step is to present the warranty or any other records which might help, at the

store of purchase. In most cases, this action will produce results. Moreover, 【S3】______

if it does not, there are various means the consumer may use to gain satisfaction.

A simple and common method used by many consumers is to complain

directly to the store manager. In general, the "high up" the consumer 【S4】______

takes his or her complaint, the faster he or she can expect to be settled. 【S5】______

In such case, it is usually settled in the consumer's favor, assumed he 【S6】______

or she has a just claim. Consumers should complain about in person 【S7】______

whenever possible, but if it cannot get to the place of purchase, it is 【S8】______

acceptable to phone or write the complaint with a letter. 【S9】______

Complaining is usually most effective when it is done politely but

firmly, and especially when the consumer can demonstrate that is wrong 【S10】______

with the item in question.

【S1】

听力原文： When a consumer finds that an item she or he bought is faulty or in some other way does not meet the standard of the manufacturer's claim for it, the first step is to present the warranty, or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumers may use to gain satisfaction.

A simple and common method used by many consumers is to complain directly to the store manager. In goneral, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer's favor, assuming he or she has a just claim.

Consumers should complain in person whenever possible, but if they can not get to the place of purchase, it is acceptable to phone or write the complaint in a letter.

Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can, demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "this stereo does not work".

The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers'rights.

When a consumer finds that his purchase has a fault in it, what is the first thing he should do？

A．Complain personally to the manager.

B．Threaten to take the matter to court.

C．Write a firm letter of complaint to the store of purchase.

D．Show some written proof of the purchase to the store.

Reading Comprehension (1)

When a customer finds that an item he bought is faulty or does not live, up to the manufacture's claim for it, the first step is to present the warranty(保单)or any other helpful records at the store of purchase. In most eases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.

A simple and common method used by many consumers is to complain directly to the store manager. In general, the"higher up"the consumer takes his complaint, the faster he can expect it to be settled. In such a case, it is usually settled in the consumer's favor, if he has a just claim.

Complaining is usually most effective when it is done politely but firmly, especially when the consumer call demonstrate what is wrong with the item. If this cannot be done, he will succeed best by presenting specific information as to what is wrong, rather than by making general statements. The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible, but if a polite complaint does not achieve the desired result, the consumer can go a step further. He can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting the consumer's rights.

The passage tells us______ .

A．how to make all effective complaint about a faulty item

B．how to deal with complaints from customers

C．how to settle a consumer's complaint about faulty item

D．how to avoid buying a faulty item

t live up to the manufacturer's claim for it, the first step is to present the warranty (保单), or any other records which might help, at the store of purchase. In most cases, this action will produce results. However if it does not, there are various means the consumer may use to gain satisfaction.

A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer's favor, assuming he or she has a just claim.

Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.

Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo (立体声音响) does not work."

The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers' rights.

When a consumer finds that his purchase has a fault in it, the first thing he should do is to ______.

A．complain personally to the manager

B．threaten to take the matter to court

C．write a firm letter of complaint to the store of purchase

D．show some written proof of the purchase to the store

ot live up to the manufacturer&39;s claim for it, the first step is to present the warranty(保单, or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.

A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer&39;s favour, assuming he or she has a just claim.

Consumers shoud complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.

Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo(立体声音响does not work."

The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers,rights.

When a consumer finds that his purchase has a fault in it, the first thing he should do is to _____.

A.complain personally to the manager

B.threaten to take the matter to court

C.write a firm letter of complaint to the store of purchase

D.show some written proof of the purchase to the store

Tthe passage tells us _____.A.how to settle a consumer's complaint about a faulty item

B.how to make an effective complaint about a faulty item

C.how to avoid buying a faulty item

D.how to deal with complaints from customers

If a consumer wants a quick settlement of his problem, it's better to complain to _____.A.a shop assistant

B.the store manager

C.the manufacturer

D.a public organization

The most effective complaint can be made by _____.A.showing the faulty item to the manufacturer

B.explaining exactly what is wrong with the item

C.saying firmly that the item is of poor quality

D.asking politely to change the item

The phrase "live up to" (Para. 1, Line 2.in the context means _____.A.meet the standard of

B.realize the purpose of

C.fulfil the demands of

D.keep the promise of

请帮忙给出每个问题的正确答案和分析，谢谢！

ay does not meet the standard of the manufacturer's claim for it, the first step is to present the warranty, or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumers may use to gain satisfaction.

A simple and common method used by many consumers is to complain directly to the store manager. In goner-al, the "higher up" the consumer takes his or her com-plaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer's favor, assuming he or she has a just claim.

Consumers should complain in person whenever possible, but if they can not get to the place of purchase, it is acceptable to phone or write the complaint in a letter.

Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can, demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "this stereo does not work".

The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers'rights.

When a consumer finds that his purchase has a fault in it, what is the first thing he should do？

A．Complain personally to the manager.

B．Threaten to take the matter to court.

C．Write a firm letter of complaint to the store of purchase.

D．Show some written proof of the purchase to the store.

ufacturers claim for it, the first step is to present the【B2】______at the store. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction. A simple and【B3】______method used by many consumers is to complain【B4】______to the store manager. In general, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumers【B5】______, if he or she has a just claim. Consumers should go to the store of purchase to complain whenever possible, but if they cannot get to the store, it【B6】______phone or write the complaint in a letter. Complaining is usually most【B7】______when it is done politely but firmly, and especially when the consumer can show what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making【B8】______statements. The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and firmly as possible. But if a polite complaint does not achieve the【B9】______result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a public organisation【B10】______protecting consumers rights.

【B1】

t live up to the manufacturer's claim for it, the first step is to present the warranty (保单) , or any other records which might help, at the store of purchase. In most cases, this action will produce re- suits. However, if it does not, there are various means the consumer may use to gain satisfaction.

A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumers takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer's favour, assuming he or she has a just claim.

Consumers should complain in person whenever possible, but if they can not get to the place of purchase, it is acceptable to phone or write the complaint in a letter.

Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question. If this can not be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo (立体声音响) does not work. "

The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers' rights.

When a consumer finds that his purchase has a fault in it, the first thing he should do is to ______.

A．complain personally to the manager

B．threaten to take the matter to court

C．write a firm letter of complaint to the store of purchase

D．show some written proof of the purchase to the store

urer’s claim for it, the first step is to present the warranty (保单) or any other helpful records at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.

A simple and common method used by many consumers is to complain directly to the store manager. In general, the “ higher up” the consumer takes his complaint, the faster he can expect it to be settled. In such a case, it is usually settled in the consumer’s favor, if he has a just claim.

Complaining is usually most effective when it is done politely but firmly, especially when the consumer can demonstrate what is wrong with the item. If this cannot be done, he will succeed best by presenting specific information as to what is wrong, rather than by making general statements. The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible, but if a polite complain does not achieve the desired result, the consumer can go a step further. He can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting the consumer’s rights.

The passage tells us ____.

A.how to make an effective complaint about a faulty item

B.how to deal with complaints from customers

C.how to settle a consumer’s complaint about a family item

D.how to avoid buying a faulty item

If the consumer wants a quick settlement of his problem, it is better to complain to ____.A.a public organization

B.the manufacturer

C.the store manager

D.a shop assistant

Suppose a customer finds fault in his tape recorder, what would he say to the store manager？A.This is the warranty; you must change a new one for me

B.The tape recorder is not so good as before

C.The sound coming out of the right speaker is unclear.

D.This tape recorder doesn’t work.

The most effective complaint can be made by ____.A.asking politely to change the item

B.saying firmly that the item is of poor quality

C.showing the faulty item to the manufacturer

D.explaining exactly what is wrong with the item

When a customer finds that his purchase has a fault in it, the first thing he should do is to ____.A.write a firm letter of complaint to the store of purchase

B.show some written proof of the purchase to the store

C.complain personality to the manager

D.threaten to take the matter to court

请帮忙给出每个问题的正确答案和分析，谢谢！

that an item she or he bought is faulty or in some way does not live up to the manufacturer’s claim for it, the first step is to present the warranty (保单), or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.

A simple and common method used by many consumers is to complain directly to the store manager. In general, the “higher up” the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favor, assuming he or she has a just claim.

Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.

Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in questions. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, “The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo (立体声音响) does not work.”

The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers’ rights.

第31题：When a consumer finds that his purchase has a fault in it, the first thing he should do is to ________.

A) complain personally to the manager

B) threaten to take the matter to court

C) write a firm letter of complaint to the store or purchase

D) show some written proof of the purchase to the store