A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer&39;s favour, assuming he or she has a just claim.
Consumers shoud complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo(立体声音响does not work."
The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers,rights.
When a consumer finds that his purchase has a fault in it, the first thing he should do is to _____.
A.complain personally to the manager
B.threaten to take the matter to court
C.write a firm letter of complaint to the store of purchase
D.show some written proof of the purchase to the store
Tthe passage tells us _____.A.how to settle a consumer's complaint about a faulty item
B.how to make an effective complaint about a faulty item
C.how to avoid buying a faulty item
D.how to deal with complaints from customers
If a consumer wants a quick settlement of his problem, it's better to complain to _____.A.a shop assistant
B.the store manager
C.the manufacturer
D.a public organization
The most effective complaint can be made by _____.A.showing the faulty item to the manufacturer
B.explaining exactly what is wrong with the item
C.saying firmly that the item is of poor quality
D.asking politely to change the item
The phrase "live up to" (Para. 1, Line 2.in the context means _____.A.meet the standard of
B.realize the purpose of
C.fulfil the demands of
D.keep the promise of
请帮忙给出每个问题的正确答案和分析,谢谢!
第1题
Economics can render service in the area of exchange, but its tools find less
purpose when applied to paradigms dominated by alternative models of
transactions and social relationships. In small groups gift-giving is substituted
Line for the role of exchange, which entails obligation: people receiving gifts are
(5) expected to reciprocate in the future and this reciprocity binds small groups
together, whereas exchange rarely does so. Two people exchange only when
both benefit, neither incurring a social obligation as a result, and where social
obligations exist, exchange may not work well. Exchange nevertheless allows
for extremely complex interactions among strangers: when employing a
(10) product, a consumer benefits from the efforts of hundreds of anonymous people
who have contributed to that commodity. Such analysis also has its limits in the
case of an area such as government, for economics seeks regularities in social
life, which are more likely to occur when no one individual has an appreciable
effect on the group.
Which of the following might serve as the most appropriate title for the passage?
A.Small Groups and Governments, A Comparison of Two Economic Methods
B.Social Obligation and the Consumer: A Case Study
C.Regular vs. Irregular Systems in Economics
D.The Comparative Strength of Economics in Various Areas
E.The Triumph of Analysis in Economic Theory
第2题
Economics can render service in the area of exchange, but its tools find less
purpose when applied to paradigms dominated by alternative models of
transactions and social relationships. In small groups gift-giving is substituted
for the role of exchange, which entails obligation: people receiving gifts are
(5) expected to reciprocate in the future and this reciprocity binds small groups
together, whereas exchange rarely does so. Two people exchange only when
both benefit, neither incurring a social obligation as a result, and where social
obligations exist, exchange may not work well. Exchange nevertheless allows
for extremely complex interactions among strangers: when employing a
(10) product, a consumer benefits from the efforts of hundreds of anonymous people
who have contributed to that commodity. Such analysis also has its limits in the
case of an area such as government, for economics seeks regularities in social
life, which are more likely to occur when no one individual has an appreciable
effect on the group.
Which of the following might serve as the most appropriate title for the passage?
A.Small Groups and Governments, A Comparison of Two Economic Methods
B.Social Obligation and the Consumer:A Case Study
C.Regular vs. Irregular Systems in Economics
D.The Comparative Strength of Economics in Various Areas
E.The Triumph of Analysis in Economic Theory
第3题
Economics can render service in the area of exchange, but its tools find less
purpose when applied to paradigms dominated by alternative models of
transactions and social relationships. In small groups gift-giving is substituted
for the role of exchange, which entails obligation: people receiving gifts are
(5) expected to reciprocate in the future and this reciprocity binds small groups
together, whereas exchange rarely does so. Two people exchange only when
both benefit, neither incurring a social obligation as a result, and where social
obligations exist, exchange may not work well. Exchange nevertheless allows
for extremely complex interactions among strangers: when employing a
(10) product, a consumer benefits from the efforts of hundreds of anonymous people
who have contributed to that commodity. Such analysis also has its limits in the
case of an area such as government, for economics seeks regularities in social
life, which are more likely to occur when no one individual has an appreciable
effect on the group.
Which of the following might serve as the most appropriate title for the passage?
A.Small Groups and Governments, A Comparison of Two Economic Methods
B.Social Obligation and the Consumer:A Case Study
C.Regular vs. Irregular Systems in Economics
D.The Comparative Strength of Economics in Various Areas
E.The Triumph of Analysis in Economic Theory
第4题
Economics can render service in the area of exchange, but its tools find less
purpose when applied to paradigms dominated by alternative models of
transactions and social relationships. In small groups gift-giving is substituted
Line for the role of exchange, which entails obligation: people receiving gifts are
(5) expected to reciprocate in the future and this reciprocity binds small groups
together, whereas exchange rarely does so. Two people exchange only when
both benefit, neither incurring a social obligation as a result, and where social
obligations exist, exchange may not work well. Exchange nevertheless allows
for extremely complex interactions among strangers: when employing a
(10) product, a consumer benefits from the efforts of hundreds of anonymous people
who have contributed to that commodity. Such analysis also has its limits in the
case of an area such as government, for economics seeks regularities in social
life, which are more likely to occur when no one individual has an appreciable
effect on the group.
Which of the following might serve as the most appropriate title for the passage?
A.Small Groups and Governments, A Comparison of Two Economic Methods
B.Social Obligation and the Consumer: A Case Study
C.Regular vs. Irregular Systems in Economics
D.The Comparative Strength of Economics in Various Areas
E.The Triumph of Analysis in Economic Theory
第5题
Marketing, on the other .hand, focuses on the wants of consumers. It begins with first analyzing the【C5】______and demands of consumers and then producing goods that will【C6】______them. This eye-on-the-consumer【C7】______is known as the marketing concept, which simply means that instead of trying to sell whatever is easiest to produce or buy for resale, the makers and dealers first try to find out what .the consumer wants to buy and then go about making it【C8】______for purchase. Every【C9】______-- design, production, distribution, promotion -- is made according to consumer demand.
This concept does not【C10】______that consumer satisfaction is given【C11】______over profit in a company. There are always two【C12】______to every business activity -- the firm and the customer and each must be satisfied before trade【C13】______Successful merchants and producers,【C14】______, recognized that the surest route to profit is【C15】______understanding customers. This concept has been recognized in such slogans as "Have it your way," and "You are the boss". A good example of the importance of satisfying the consumer【C16】______itself in mind.
1985, when Coca Cola changed the【C17】______of its drink. The non-acceptance-of the change by a significant【C18】______of the public brought【C19】______a quick restoration of the Classic Coke, which was then marketed alongside the new. King Customer【C20】______.
【C1】
A.effective
B.adequate
C.competent
D.efficient
第6题
Marketing, on the other hand, focuses on the wants of consumers. It begins with first analyzing the preferences and demands of consumers and then producing goods that will satisfy them. This eyeontheconsumer approach is known as the marketing concept, which simply means that instead of trying to sell whatever is easiest to produce or buy for resale, the makers and dealers first endeavor to find out what the consumer wants to buy and then go about making it available for purchase.
This concept does not imply that business is benevolent(慈善的) or that consumer satisfaction is given priority over profit in a company. There are always two sides to every business transaction—the firm and the customer—and each must be satisfied before trade occurs. Successful merchants and producers, however, recognize that the surest route to profit is through understanding and catering to customers. A striking example of the importance of catering to the consumer presented itself in mid1985, when Coca Cola changed the flavor of its drink. The nonacceptance of the new flavor by a significant portion of the public brought about a prompt restoration of the Classic Coke, which was then marketed alongside the new. King Customer ruled!
The marketing concept discussed in the passage is, in essence, ______.
A.the practice of turning goods into money
B.making goods available for purchase
C.the customercentred approach
D.a form. of persuasive salesmanship
第7题
【M1】
第8题
Marketing, on the other hand, focuses on the wants of consumers. It begins with first analyzing the 【C5】______ and demands of consumers and then producing goods that will satisfy them. This eye-on-the-consumer approach is known as the marketing concept, which 【C6】______ means that instead of trying to sell whatever is easiest to produce or buy for resale, the makers and dealers first endeavor to find out what the consumer wants to buy and then go about making it available for purchase.
This concept does not imply that business is benevolent or that consumer satisfaction is given priority over profit in a company. There are always two sides to every business transaction—the firm and the customer—and each 【C7】______ satisfied before trade occurs. Successful merchants and producers, however, recognize that the surest route to profit is through understanding and catering to customers. A 【C8】______ example of the importance of catering to the consumer presented itself in mid-1985, when Coca Cola changed the 【C9】______ of its drink. The non-acceptance of the new flavor by a significant portion of the public 【C10】______ a prompt restoration of the Classic Coke, which was then marketed alongside the new. King Customer ruled!
【C1】______
A.on
B.with
C.to
D.towards
第9题
Marketing, on the other hand, focuses on the wants of consumers. It begins with first analyzing the preferences and demands of consumers and then producing goods that will satisfy them. This eye-on-the-consumer approach is known as the marketing concept, which simply means that instead of trying to sell whatever is easiest to produce or buy for resale, the makers and dealers first endeavor to find out what the consumer want to buy and then go about making it available for purchase.
This concept does not imply that business is benevolent or that consumer satisfaction is given priority over profit in a company. There are always two sides to every business transaction--the firm and the consumer--and each must be satisfied before trade occurs. Successful merchants and producer, however, recognize that the surest route to profit is through understanding and catering to consumers. A striking example of the importance of catering to the consumer presented itself in mid-1985, when coca cola changed the flavor of the drink. The non-acceptance of the new flavor by a significant portion of the pubic brought about a prompt restoration of the classic Coke, which was then marketed alongside the new King Customer ruled!
In the past, most industries ______.
A.analyzed consumers' preferences before producing goods
B.focused on the wants of consumers
C.didn't understand the difference between marketing and selling
D.didn't want to convert their goods into money
第10题
Marketing, on the other hand, focuses on the wants of consumers'. It begins with first analyzing the preferences and demands of consumers and then producing goods that w/Il satisfy them. This eye-on-the-consumer approach is known as the marketing concept, which simply means that instead of trying to sell whatever is easiest to produce or buy for resale, the makers and dealers first endeavor to find out what the consumer wants to buy and then go about making it available for purchase.
This concept does not imply that business is benevolent or that consumer satisfaction is given priority over profit in a company. There are al ways two sides to every business transaction-the firm and the customer
and each must be satisfied before trade occurs. Successful merchants and producers, however, recognize that the surest route to profit is through understanding and catering to customers. A striking example of tile importance of catering to the consumer presented itself in mid-1985, when Coca Cola changed the flavor of its drink. Tile non-acceptance of the new flavor by a significant portion of the public brought about a prompt restoration of the Classic Coke, which was then marketed alongside the new. King Customer ruled!
The marketing concept discussed in the passage is, in essence,______.
A.the practice of turning goods into money
B.making goods available for purchase
C.the customer-centered approach
D.a form. of persuasive salesmanship
第11题
Inflation is a situation in which ______.
A.we find our money more valuable than before
B.people can easily find better paying jobs
C.employment no longer becomes a problem
D.money keeps losing its value
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