王某是一位单亲母亲，有一个l3岁的儿子小明，他经常闯祸，最近常常在过街天桥上向下面的汽

Most quality problems:

A . originate in the quality department where the ultimate responsibility for quality rests.

B . originate on the shop floor because of waste and product rework.

C . are the results of management inattention to potential quality improvement ideas.

D . could be eliminated if shop supervisors monitored their work more closely.

E . A and B

20 Most quality problems:

A. originate in the quality department where the ultimate responsibility for quality rests.

B. originate on the shop floor because of waste and product rework.

C. are the results of management inattention to potential quality improvement ideas.

D. could be eliminated if shop supervisors monitored their work more closely.

E. A and B

下列组合正确的是

A．质量管理——quality control

B．质量管理——quality management

C．质量管理——quality assurance

D．质量管理——quality circle

E．质量管理——total quality management

下列组合正确的是

A．质量管理——quality control

B．质量管理——quality management

C．质量管理——quality assurance

D．质量管理——quality circle

E．质量管理——total quality management

What causes power failure？

A．Excessive use.

B．Lack of demand.

C．Increased supply.

D．Poor quality fans.

A professional wine taster relies (on) sight, smell and (tasting) (to determine) the quality of (a wine).

A．on

B．tasting

C．to determine

D．a wine

AlthouseBus Company pays much attention to

A．employing young drivers．

B．running quality schools．

C．providing free driving lessons．

D．building sound relationships．

(ii) Discuss TWO problems that may be faced in implementing quality control procedures in a small firm of

Chartered Certified Accountants, and recommend how these problems may be overcome. (4 marks)

110 The Pareto Principle is a technique used to determine which quality control problems in a particular process should be corrected. Which of the following statements best represents the philosophy employed by this principle？

A. In order to minimize financial losses from quality control problems, all problems which have a measureable cost should be corrected

B. the majority of defects are caused by a small percentage of the identifiable problems. Improvement efforts should be reserved for these vital problems.

C. in order to achieve zero defects, all quality control problems, including those which do not have a direct financial cost should be corrected.

D. generally, 80% of the quality control problems are justifiable for correction via cost-benefit analysis. The remaining 20% are not financially worthy of improvement efforts.

E. A and D

28 The Pareto Principle is a technique used to determine which quality control problems in a particular process should be corrected. Which of the following statements best represents the philosophy employed by this principle？

A. In order to minimize financial losses from quality control problems, all problems which have a measureable cost should be corrected

B. the majority of defects are caused by a small percentage of the identifiable problems. Improvement efforts should be reserved for these vital problems. C. in order to achieve zero defects, all quality control problems, including those which do not have a direct financial cost should be corrected.

D. generally, 80% of the quality control problems are justifiable for correction via cost-benefit analysis. The remaining 20% are not financially worthy of improvement efforts.

E. A and D