When a guest comes to stay in a hotel, he should go to the concierge to do the check-in（）

Sayed in ahotel that had a survey for every service that the hotel provided.He ppreciated that theloewanied tothoroughly understand how i was doing in cach of these servie, but he did not have the line ' povidecustomer feedback for each hotel survey.With that in mind, he suggested one comeiensive andconsolidated hotel guest survey that would have made it simple to uake and complete the surey.Here are .few ofhis ideas about what to include in a hotel guest suvey:

Decor - While hotel atmosphere may not seem like it should matter, it can ofen set the tone for theentire guests' experience.Decor can determine what customers hotels attract and how thosne Suestsexperience the hotel.Does the resorn make the guests feel relaxed？ Luxurious？ Energized？ ln shon, decormatter, so it should be included in your hotel guest survey.

Cleanliness - This may be an obvious category to include in the hotel guest survey.Bu omecimes theobvious can be overlooked.Cleanliness of the rooms, floos, lobbies, and shared spaces of the hotels canmake or break someone's experience.Ask aboul the cleanliness in both shared and private spaces to ensurethat the hotel is meeting the standards of cleanliness.

Food and beverage - Food and beverage may not be citical to hotel guests if the hotelis localed inacity.But if the guests are hotel-bound or the hotel is meant to meet the guests' every ned, then askingabout the food and beverages is essential.Ensuring that the guests feel like they are ettirg good qualityfood for the price and that they are stisied overall is what the hotel guest survey should conider.

Staff - The friendliness and helpfulness of hotel staff can also make or break samcone's hotelexperience.Ensuring that your staff is friendly without being pushy or meddling is kry, so includequestions on your hotel guest survey that home in on this.While other hotel criteria can le important toinclude in a hotel guest survey, those are the four key aspects of a hotel experience hat should beconsidered when creating hotel guest surveys.

Decide the fllowing statements are True (T)or False(F)

1.The hotel mentioned in the passage tried to know customers' opinion on every service itrovided.()

2.The author's friend didn't like to complete the hotel survey because he thought it was uncesay.()

3.The author was sure that the hotel survey he suggested was simpler for customers to comjete.()

4.The hotel atmosphere created by the decor can set the tone for the entire guests' experiene()

5.It is obvious that cleanliness in private spaces is often overlooked ina hotel.()

A．It is 11 p.m. when the assistant manager of the hotel makes this phone call.

B．The neighbor is trying to get some sleep because he is very tired today.

C．The guest is holding a big party tonight.

D．The guest apologizes for the noise he has made.

听力原文： Tom Johnson came to a hotel. He wanted to stay in a single room with bath. He made the reservation at the airport. After he arrived and checked in at the hotel, he filled out a registration card and got the key to his room. His room number was 235. Breakfast was included in the bill, which was served for several hours in the morning. Tom would pay for the hotel cost when he checked out. The receptionist hoped that he would enjoy himself during his stay there.

Tom Johnson came to a【11】. He wanted to stay in a single room with bath. He made the reservation at the【12】. After he arrived and checked in at the hotel, he filled out a registration card and got the key to his room. His room number was 235. Breakfast was included in the【13】, which was served for several hours in the morning. Tom would【14】for the hotel cost when he checked out. The receptionist hoped that he would【15】himself during his stay there.

A、have good health habbits

B、observe the surounding

C、inspect the room

D、find the escape way

The guest ______ one of the hotel servants of stealing her money when she was out.

A．blamed

B．accused

C．charged

D．criticized

servation:

A.Ask the guest to find another restaurant by himself.

B.Suggest the guest to dine elsewhere.

C.Ask the guest if another time or date would work for them.

D.Ask the guest if he needs directions or a taxi to bring him out.

A．The woman should stay in the hotel for another day.

B．The woman should leave the hotel at 2 P. m.

C．The woman should leave the hotel a bit earlier in case of traffic jams.

D．The woman should leave the hotel 90 minutes before her flight.

de the reservation at the airport. After he arrived and checked in at the hotel, he filled out a registration card and got the key to his room. His room number was 235. Breakfast was included in the bill, which was served for several hours in the morning. Tom would pay for the hotel cost when he checked out. The receptionist hoped that he would enjoy himself during his stay there.

Tom Johnson came to a【11】. He wanted to stay in a single room with bath. He made the reservation at the【12】. After he arrived and checked in at the hotel, he filled out a registration card and got the key to his room. His room number was 235. Breakfast was included in the【13】, which was served for several hours in the morning. Tom would【14】for the hotel cost when he checked out. The receptionist hoped that he would【15】himself during his stay there.