A.Ask the guest to find another restaurant by himsel
B.Suggest the guest to dine elsewher
C.Ask the guest if another time or date would work for them.
D.Ask the guest if he needs directions or a taxi to bring him out.
第1题
Which statement is NOT used when acquiring dining information on reservation calls:
A.When would you like your table, Miss?
B.When should we expect you, Madam?
C.For how many people, sir?
D.Can I get another beer for you?
第2题
What is the F&B Department responsible for?
A.The food and drink that the guests will consume during their stay
B.Communicating with staff throughout the night
C.Waking the guest up on time the next morning
D.Maintaining accurate files on all reservations
第3题
What personalized housekeeping service can help the guests who is afraid of oversleeping:
A.laundry service
B.turn-down service
C.morning call service
D.room service
第4题
What should the room attendant say when knock on the guest’s door:
A.Is there anybody inside?
B.Housekeeping.
C.I’m room attendant.
D.Housekeeping. May I come in?
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