？Read the following passage consisting of four par...

听力原文：Woman: Contact Training, how can I help you？

Man: Hello, this is Dave Smith calling from the City Council. I understand you run in-house training courses in word-processing and databases, things like that.

Woman: Yes, are you looking for some training？

Man: Well, yes, we've just taken on some new staff in our department and I'd be interested to know if you have someone who could help them with databases - perhaps a one-week course？

Woman: I'm sure we can.

Man: Good. In addition to that - if it's possible - we have some other staff who need some individual training, but that would be in graphics.

Woman: Oh yes, we do graphics courses. Did someone recommend us to you？

Man: Yes, a friend of mine at Globe Insurance...

Woman: Oh yes, we put on a course for them a few months ago.

Man: They were very impressed...

Woman: Good! Well, I'll just take a few details

？Look at the note below.

？You will hear a man enquiring about training courses.

Contact Training

Telephone Message

Dave Smith called from (9) about training.

Can we provide a one-week course on (10) ？

Would also like one-to-one courses in (11) .

Recommended by someone from (12)

？Read the text below about online conferencing.

？In most of the lines 34-45, there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.

？If a line is correct, write CORRECT on your Answer Sheet.

？If there is an extra word in the line, write the extra word in CAPITAI, LETTERS on your Answer Sheet.

With online conferencing, you can meet "face-to-face" with the people that are important to your business and it keep those connections strong no matter

34 how far apart you are. Online conferencing technology that turns any

35 desktop computer into a powerful communication of tool by streaming

36 live voice, video, text and data in real time. Every participant is in an online

37 meeting sees and hears everything that's going on and just as if they

38 were all in the same room together. In some cases web conferences

39 are even better than those meeting in person because you don't have to

40 worry about crowding around a conference at table 'and straining to see

41 and hear the speaker. You can see it and hear everything perfectly

42 from in the comfort of your own office. Thanks to advances in technology

43 now any company — regardless of size or location — can afford to save

44 much money on business travel costs by conducting their meetings online.

45 Online conferencing can save up your company time and money by eliminating downtime and increasing productivity.

(34)

听力原文：Woman: Hello. Mount Wood Company.

Man: May I speak to Mr. Harry Stewart, please？

Woman: I'm sorry, but Mr. Stewart is out of town until next Monday. Do you want to leave a message？

Man: Oh, yes. I'm Bruce Sommersby. I represent the Quick Office Supply Company.

Woman: Is it B-R-U-C-E, S-O-M-M-E-R-S-B-Y？

Man: That's right. Last week your company purchased feeder paper for your word processors from us. Mr. Stewart seemed very satisfied. So I would like to see Mr. Stewart and try to convince him to place more orders with us. As we sell all kinds of stationary supplies at low prices and with prompt delivery.

Woman: OK. I'll let Mr. Stewart know your calling when he comes back.

Man: Thank you. And my contact number is 081225475. So Mr. Stewart may call me if he finds it convenient.

Woman: 081225475.

Man: That's right. By the way, I will not be in on Wednesday morning.

Woman: I'll tell Mr. Stewart. Bye-bye.

Man: Thank you very much.

？Look at the note below.

？You will hear a man making a call about orders.

Phone Message Pad

To: Harry Stewart

From: Cathy

Date: 23rd March

Time: 10:20

1, When you were out of town Bruce (5) ______ called. He was from Quick (6) ______ Supply Company.

2. He wanted to place (7) ______ orders with us. You can ring him on (8) ______ except Wednesday morning.

听力原文：Growth for a new business like ours can be as much of a problem as a positive. You're struggling to keep up on all fronts, and the people side of things can be a real headache. What we do is rather specialised, which means you can't just take people on as and when you need them. That's why making the skills building sessions available to more people was a good idea, as it means we can grow expertise internally.

— You will hear five short recordings about improvements in the workplace.

— For each recording, decide What improvement has been made.

— Write one letter (A - H) next to the number of the recording.

— Do not use any letter more than once.

— You will hear the five recordings twice.

A Some inefficient equipment was replaced.

B A bonus payment system was extended.

C A department was moved to new premises.

D Training opportunities were increased.

E A system of cost control was implemented.

F Some software was upgraded.

G A number of specialist staff were recruited.

H A system of promotion was introduced.

听力原文：Man: We offer a very personalized service to the different divisions. Some of the staff are dedicated to groups of individuals within these divisions. That way we get to know what sort of service they are looking for and how much help they need from us over conference organization or brochures or whatever. What we do insist on, whether it's leaflets or posters or local information, is quality.

？You will hear another five recordings.

？For each recording, decide what the speaker is talking about.

？Write one letter (A--H) next to the number of the recording.

？Do not use any letter more than once.

？You will hear the five recordings twice.

A reception

B research and development

C shop floor

D payroll

E human resources

F information technology

G publicity

H canteen

？Read the article below about delegation.

？In most of the lines 34 - 45, there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.

？If a line is correct, write CORRECT on your Answer Sheet.

？If there is an extra word in the line, write the extra word in CAPITAL LETFERS on your Answer Sheet.

Are you one of those people who doesn’t trust anyone else to do what needs to be done？ Some managers they can’t bear anyone else to help them in any way. They

34. don't believe that anyone can do such a job as well as they can. It is not surprising

35. that they then get overwhelmed by work and complain that they have far too much

36. to do, but it could be argued that it is by their own fault. If they learnt to delegate,

37. they would have much more time available. Besides the saving time and freeing

38. them to concentrate on tasks that are important, delegating also benefits to the

39. company. If managers delegate effectively, their staff will become more skilled and

40. committed. Asking staff to make the decisions improves their efficiency and morale.

41. This will contribute itself not only to the success of the team, but to the success of

42. the company as a whole. More importantly, it will also show how good a person's

43. managerial skills are, which is useful when those candidates are considered for

44. the promotion. Trusting other people to do a job properly and providing them with the

45. opportunity to do so well is therefore an essential management skill in the workplace of today.

(34)

&8226;Look at the statements below and the text about time management on the opposite page.

&8226;Which section (A, B, C or D) does each statement (I-7) refer to？

&8226;For each statement (1-7), mark one letter (A, B, C or D) on your Answer Sheet.

&8226;You will need to use some of these letters more than once.

Successful Time Management

A

The secret of avoiding work pressure is thinking ahead. Every day you need to review your progress towards objectives and decide how you can best use the time available to make further progress. You may find this is best done at the start of your working day but some people prefer to have a planning session just before they finish. Whichever you select - and you may need to experiment to find what suits you best- find some way of fitting the activity into your schedule. Never say, '1 don't have time to plan today'.

B

Managers at all levels occasionally find they have taken on more than they can cope with. This is not a crime, but you must examine the reasons for such a situation and then plan a course of action. Until the problem is resolved, most of your time and energy will go into worrying about the situation and you will feel unmotivated. Think too about how to prevent it happening again. This may require you to be firm and avoid agreeing to more than is realistic.

C

If a review of your working practices shows that you are too much of a perfectionist, do something about this. Modern definitions of quality refer to 'fitness for purpose'. If you bear this in mind, you may find it easier to persuade yourself to settle for an acceptable level of quality rather than perfection. When thinking about objectives and planning how to achieve them, consider how thoroughly you need to do something in order to meet your requirements. Unless you have spare time, do not spend extra hours on an activity in an effort to cover absolutely everything.

D

If your review of a period of time shows that you are spending time on things that are not really necessary or important, then think hard about whether you can afford this time. Many people file unnecessary papers and attend endless, unproductive meetings. Even top managers can be guilty of misdirecting their efforts by supervising subordinates too closely or failing to delegate. If you question the necessity of certain work, you may find it easier to avoid these misdirected efforts and this will better inform. your planning in the future.

In order to complete a task well, it may not be necessary to deal with every detail.

？Read the text below about succeeding at interviews.

？Choose the best sentence from below the passage to fill each of the gaps.

？For each gap (8-12), mark one letter (A-G) on your Answer Sheet.

？Do not use any letter more than once.

Tips for Succeeding at Interviews

The aim of a job interview is to establish whether you are likely to do well in a particular job in a specific organisation. This is not only a matter of having the necessary technical knowledge and skills. You must also have the motivation, the ability to adapt to new ways of working and to a new work environment, and the personality to do the job and fit into a new team. But there are other personal skills that affect your success in a job. These include getting on with people, oral and written communication. teamworking, problem solving and good time management.

Most people think that interviewers know what they are looking for and will recognize it when they see it. (8) This applies to recruiters as much as anyone else. In fact, a former head of selection at one big firm used to say that "some interviewers are so poor they would do better to rely on chance."

In companies which recognise this, various methods are used to try to find the right person. (9) Research has shown that this approach is more reliable than the ordinary job interview. though not as effective as using personality tests or assessment centres.

In a structured interview the interviewer groups the qualities listed in the job specification under various headings. There arc two well-established structures for this: the National Institute of industrial Psychology's Seven-Point Plan and the Five-Fold Grading System. Both these systems cover factors such as physical appearance, qualifications, general intelligence, motivation and previous experience. (10)

However, they should not give equal weight to each one. Some factors are more important in one job than another. For example, physical appearance and manner will be more important in a sales position than for a researcher who works behind the scenes. It is also a fact that the impact the candidate makes in the first three or four minutes of an interview is of major importance. (11) A decision not to hire is often made during those first few minutes.

It is not always possible to tell whether structured interview techniques are being used. If interviewers ask questions systematically, using some kind of checklist, and occasionally make a brief note, they probably are. On the other hand, if the interviewer goes through your application to confirm what you have already said, or asks irrelevant questions, or jumps from one topic to another, the interview is unlikely to be structured. Before you attend any interview, look again at the job description and the personal specification. (12) If you already have a mental list of the key points that you need to mention, you are unlikely to waste time giving irrelevant information or to omit important points in your favor.

A. Study them closely and assess what your interviewer will be looking for.

B. However, people are actually not very good at assessing one another.

C. A number of skills are common to most of these interviewing situations.

D. Although a favorable impression may be reversed later in the interview, a negative impression is rarely changed.

E. The most common is the structured interview.

F. For each of these areas the interviewers score candidates against how well they fit the job specification.

G. But there are other personal skills that affect your success in a job.

(8)

听力原文：Woman: Good morning. I’m calling about your advertisement in Stationery News looking for overseas distributors. Could you send me some more details about this, as I’m very interested in this opportunity. My name is Sally Brown, and the address is …

You will hear another five recordings.

Each speaker is talking on the phone.

For each recording, decide the main reason for the phone call.

Write one letter(A-H)next to the number of the recording.

Do not use arty letter more than once.

After you have listened once, replay each recording.

A. to ask for advice

B. to explain an error

C. to ask for a decision

D. to ask for information

E. to make a complaint

F. to request help

G. to confirm details

H. to express thanks

Read the article below about profit.

Choose the best sentence to fill each of the gaps.

For each blank 8—12 mark one letter (A—G) on your Answer Sheet.

Do not use any letter more than once.

There is an example at the beginning.

Profit

Entrepreneurship is directly responsible for F The business person (entrepreneur) takes a cue from consumers in deciding what they want—or, in the case of a new product, …8…

Profit means different things to different people. According to some public opinion polls, many people are not sure what it is, but they are sure…9… Workers may look at profit as an unfairly large payment to the entrepreneur that deprives them of a higher wage. The business person thinks of profit…10… During negotiations before the settlement of the second baseball strike in August, 1985, the Players' Association claimed the owners had made profits of $ 91 million, an accounting firm said owner profits were $ 43 million, and the owners insisted they had lost $ 9 million. The truth was that all three were correct. The disparity in the figures was due to the fact that each group was defining profit differently. Let us now see if we can develop a more exact definition of what profit is.

Gross profit is the difference between what a business firm sells its product for and what it costs to produce that product. The merchant buys $ 200, 000 worth of merchandise during the year and sells it for $ 270, 000. His gross profit is $ 70, 000. The percentage difference between his cost and the selling price is 35 percent, and he calls this markup. Net profit is…11…—rent, wages, and interest—and setting aside money to allow for the loss due to depreciation (wearing out) of capital. Our merchant has to subtract from his gross profit his payments for rent ($6, 000), wages ($ 20, 000) interest on money borrowed ($ 1, 000), repairs and upkeep ($ 1, 000), taxes ($ 1, 000), electricity and other expenses $ 1, 000. Expenses for operating the business come to $ 30, 000. Gross profit is $ 70, 000, and net profit is $40, 000.

Economists have a narrower definition of what constitutes profit. They are concerned with payment for all the resources that have gone into production, …12…, like those listed above, or from inside the business.

A what profit really means

B it is too large and represents too much of the consumer's dollar

C as the difference between total revenue and total cost

D what the business person has left after paying expenses

E what they might want

F production

G whether they come from outside the business

(8)