&8226;Read the memo and the information about ...

&8226;Read the memo and the information about office laser printers.

&8226;Complete the form. below.

&8226;Write a word, phrase or number in spaces 41-45 on your Answer Sheet.

Memo

To: Tim Nicholls

From: Rachel West

Date: 20 December 1998

We'll have to order the new printer today or it won't be delivered before Christmas. Could you look at these 3 printers and choose one? We need a printer that is fast but not the most expensive. Could you place the order for me this morning and leave me a copy of the order form?

560Pro Tek200 Projet

Width 50cm 40cm 62cm

Depth 53cm 50cm 49cm

Height 40cm 33cm 37cm

Pages Permin 3 6 4-5

Memory 12MB 24MB 20MB

Price ￡2995 ￡3495 ￡3900

Order Form

Contact person (41)______ .

The type of printer (42) ______ .

Price (43) ______ .

Date of order (44) ______ .

Memory (45)______ .

(41)

Questions 41-45

&8226;Read the memo and the CV of an application below.

&8226;Complete the candidate information that follows.

&8226;Write a word or phrase (in CAPITAL LETTERS) or a number on lines 41-45 on your Answer Sheet.

Memo

To: Joan

From: Steven

I got this CV from an applicant this morning. I find he might be the person we need. Could you please read the CV carefully and fill in the Applicant Information Form?

Then please pass the Form. on to the Human Resources Manager and ask him to arrange interviewfor the applicant.

Thank you.

Applicant Information Form

First Name: (41) ______

Post Code: (42) ______

Present Post: (43) ______

Former Job: (44) ______

Interests: Mountain biking, hiking, skiing, sailing,

Reference's Company: (45) ______

(41)

&8226;Read the memo and the E-mail below.

&8226;Complete the record card.

&8226;Write a word, phrase or number in spaces 41 -45 on your Answer Sheet.

MEMO

Date: September 27, 2006

To: Mike

From: MD

Subject: Information Request from Turkey

I received this e-mail this morning. Please make a note of their request and give it to Tony Brown in Consultancy Department. It's better to give them a reply this week.

Sender: Global Consultancy Co., Ltd. info@ golbaltr, org

Topic: Information Request from Turkey

Dear Sir or Madam:

We are GLOBAL CONSULTANCY CO. LtD, located in Ankara, capital of Turkey. With an attempt to do business with Chinese companies, we would like to get information on the Chinese exporters of cell phone accessories. We would be grateful if you could send a list of the companies as soon as possible.

Looking forward to hearing front you soon.

Yours sincerely,

SOSKUN CELIK

General Manager

GLOBAL CONSULTANCY CO. , LTD.

INFORMATION REQUEST FORM

Name of company: (41) ______

Location: (42) ______

Information needed

1. Name and address of: (43) ______

2. Line business: (44) ______

Time for reply: (45) ______

(41)

&8226;Read the memo and the advertisement below.

&8226;Complete the claim form.

&8226;Write a word, a phrase or a number on lines 41 -45 on your Answer Sheet.

Talent Human Resources Consultancy

Memo

To: Thomas Kingsley PA

From: Richard Saunders Director

Date: September 6, 2006

We're taking part in the HR conference again. Cady Taylor has agreed to give a talk on international recruitment, and she'll take three colleagues along with her. Except for Robin Seaton, they'll require single rooms for the evening before. Taylor would rather attend the earlier conference - she's busy the week after. She's giving a Power point presentation and just needs a screen - she'll take her laptop with her. Please make the booking asap.

HUMAN RESOURCES CONFERENCE 2006

There will be two one-clay conferences next half year - one in New York on November 6 and the other in Tokyo on November 16.

The booking fee is $600 per company, payable three weeks in advance.

For groups of five or more, the fee (with a 20% reduction) is $480.

Please complete the attached booking form. and send to Helen Marsden.

Conference Booking Form. Registration Details

Preferred location: (41) ______

Number of delegates: 4

Number of hotel rooms required: (42) ______ single rooms

Guest speaker (full name): (43) ______

Equipment required: (44) ______

Fee payable: (45) ______

(41)

&8226;Read the memo and the e-mail below.

&8226;Complete the form.

&8226;Write a word, phrase or numbers in spaces 41-45 on your Answer Sheet.

MEMO

To: All Line Managers

From: Louis Harvey, Accounts

Overtime payment

Please could you let me have any staff overtime details dating from 30/8/06 to 29/9/06 as soon as possible so that the salaries can be calculated? Please remember to state if the worker would prefer to be paid or have leave.

Thanks a lot.

To: louisharvey @ fibretech, co. uk

From: jimbrooks@ fibretech, co. uk

Subject: overtime payment

Robert White, Assistant in Personnel, has done 28 hours' overtime this month, i.e. three extra shifts. He would like to have time off.

Overtime Payment

Worker's name: (41) ______

Extra hours worked: (42) ______

Period ending: (43) ______

Pay/Leave: (44) ______

Department: (45) ______

(41)

? Read the memo and the letter below.

? Complete the customer complaint form. on the opposite page.

? Write a word or phrase (in CAPITAL LETTERS ) or number on lines 41-45 on your Answer Sheet.

Memorandum

Date: 11 Feb., 2004 Subject: Order No. 256

From: Sales Supervisor To: Amy, trainee

We made a mistake with the order of Court Hotel.

Please flu in the customer complaint form. and pass it to Maggie Manning and ask her to deliver the juice next week.

Court Hotel

Chilcompton, Bath, BA3 4SA, UK

Slembrouck BVBA

Violetstraat 187

B-1000 Brussels

Belgium 2 Feb. , 2004

Dear Sir/Madam,

Order No. 256

We have just received the above order.

Unfortunately, you sent us 1,000 bottles of shampoo instead of 1,000 bottles of orange juice ordered. We need the juice for a wedding party in two weeks' time.

Please deliver the juice that we ordered as soon as possible. You can collect the shampoo at the same time.

Yours faithfully,

Sales Department

Customer Complaint Form

CUSTOMER (41) ______ Chilcompton, Bath, BA3 4SA, UK

PRODUCT NO. (42) ______

Problem

PRODUCTS ORDERED (43) ______

PRODUCTS DELIVERED (44) ______

Action token

SOLUTION (45) ______

(41)

Questions 41-45

&8226;Read the memo and advertisement below.

&8226;Complete the apartment location information form.

&8226;Write a word or phrase (in CAPITAL LETTERS) or a number on lines 41-45 on your Answer Sheet.

MEMO

To: John

From: Ben

Date: 8.5. 2008

Message:

I came across this advertisement in HOUSING MAGAZINE and thought the apartments might be suitable for our staff. Please fill in the Apartment Location Information Form. and pass it on to Mr Hu, the Purchasing Manager.

Lucky Apartment Building

* Located on Lucky Street, three miles from the city centre, 15 minutes' drive to the airport.

* Equipped with IDD lines.

* Outdoor pool, tennis court.

* Unit size from 120 m2.

CONTACT US TODAY FOR MORE DETAILS

Tel: 8881969

Fax: 8881968

Apartment Location Information Form

STREET: (41) ______

UNIT SIZE: (42) ______

DISTANCE FROM CITY CENTRE: (43) ______

COMMUNICATIONS: (44) ______

LEISURE FACILITIES: Outdoor pool, (45) ______

CONTACT: Tel: 8881969, Fax: 8881968

(41)

Questions 41-45

&8226;Read the memo and note below.

&8226;Complete the claim form.

&8226;Write word or phrase (in CAPITAL LETTERS) or a number on lines 41-45 on your Answer Sheet.

Memo

TO: Barbara Sinclair

FROM: Peter Rogers

DATE: 25 May 2002

SUBJECT: Insurance Claim

Could you deal with this? It's our insurance claim, for the damage at the weekend. The insurance policy is in my name, and we bought the carpet for ￡300, although it will cost at least ￡500 to replace. Luckily our office carpets seem fine.

Thanks.

OWEN SMITH INSURANCE COMPANY

with compliments

Thank you for your recent phone call regarding flood damage in your photocopy room.

Could you please complete the attached form. and return it to me as soon as possible?

Insurance Claim

NAME OF POLICY HOLDER: 41. ______

POLICY NUMBER: LD4756030C

ITEM (S) TO BE REPLACED: 42. ______

LOCATION OF ITEM (S): 43. ______

VALUE WHEN PURCHASED: 44. ______

CAUSE OF DAMAGE: 45. ______

DATE OF DAMAGE: SUNDAY 19 MAY

(41)

&8226;Read the memo and notes below.

&8226;Complete the form. below.

&8226;Write a word, phrase (in CAPPITAL LETTERS) or number on lines 41-45 on your Answer Sheet.

MEMO

TO: Shirley Tang

From: Sue Hill

Here are some notes I have taken concerning a training course which the company wishes to organize. I should be grateful if you could transfer the details to the appropriate form.

Advanced Training Course, 27-30 April, to be held at Head Office.

Aspects/Problems/Issues of Product

Development precise title to be announced later but general subject title OK for now. Already 21 staff have indicated wish to attend, but this number is too large. So the total number must be cut down by 9. Conference Room will be too big, but Board Room should be ideal.

TRAINING COURSE

Commencement Date: (41) ______

Duration: (42) ______

Location. Building: Head Office

Room: (43) ______

Maximum Number of Participants: (44) ______

Subject: (45) ______

(41)

Questions 41-45

&8226;Read the memo and letter below.

&8226;Complete the form.

&8226;Write a word or phrase (in CAPITAL LETTERS) or a number on lines (41-45) on your Answer Sheet.

MEMO

To: Jo Montenegro

From: Zhara Farrell

Date: 25 February 2002

Subject: Bob Young

One of the warehouse assistants, Bob Young, has broken his arm. Here is the letter from his doctor; please let Bob's line manager know how long he will be away, and fill in a sick pay form. for him.

24 February 2002

To whom it may concern,

This is to inform. you that Mr Bob Young has a broken arm. He should not return to work for a fortnight.

Dr Jake Parry

Employee Sick Pay Form

Name of employee: (41) ______

Position: (42) ______

Name of doctor: (43) ______

Reason for absence: (44) ______

Length of absence: (45) ______

(41)