—Hello there, what can I do for you, sir？ —_____________________.

M: Can I book a ticket to New York for next Friday, please?

W: Sure, but all the tickets of direct flights from Beijing are sold out. Would you mind a transfer ticket?

M: No. Where shall I go first, Hong Kong or Tokyo?

W: Tokyo. You'll wait there only for a couple of hours.

M: Well, that doesn't sound too bad. When can I get the ticket?

W: Any time. Would you like to have it delivered to you?

M: Yes, please.

W: No problem.

M: Can I have a discount?

W: Yes, a ten percent discount.

M: Fine, thanks.

(8)

A．Tokyo.

B．New York.

C．Beijing.

D．Hong Kong.

M: Hi, I have this cassette player here. I bought it about six months ago. And it just ruined four of my favorite jazz cassettes, not including other kinds.

W: Oh dear, I'm sorry.

M: So I wanted you to fix it. I'm sure it will be no problem, right?

W: Your sales slip, please?

M: Yeah, here it is.

W: I'm sorry, sir. Your warranty's expired.

M: Well, it ran out ten days ago, but I'm sure that you'll...you'll...fix the machine for free, because the machine was obviously defective when I bought it. I...

W: I'm sorry, sir. Your warranty has run out. There's nothing I can do:

M: No. No, look. No. I didn't drop it off a building or anything. I mean, what difference can ten days make? I mean you... you can.

W: Sir, I'm sorry, we have the six -month rule for a reason. We can't...

M: Well, but you can bend the rule a little bit.

W: Make an exception for you. Then we'll have to make an exception for everybody. You could say it's only a month, it's only two months.

M: I just lost twenty dollars worth of tapes.

W: Sir, I'm sorry, it's too late.

M: Paying for this is adding insult to injury. I mean, surely you're going to make good on this cassette player. It's...it's...it's a good cassette player, but it's just defective. I mean, I can't pay for this.

W: Well, sir, I'm tarry, you should have brought it in earlier.

M: But surely you won't hold me to ten days on this.

W: Sir, the rules are the rules. I'm sorry, hut there's nothing I can do.

(23)

A．The cassette player

B．The sales slip.

C．Worth of tapes.

D．Warranty's expired.

M: Hi, I have this cassette player here. I bought it about six months ago. And it just ruined four of my favorite jazz cassettes, not including other kinds.

W: Oh dear, I'm sorry.

M: So I wanted you to fix it. I'm sure it will be no problem, right?

W: Your sales slip, please7

M: Yeah, here it is.

W: I'm sorry, sir. Your warranty's expired.

M: Well, it ran out ten days ago, but I'm sure that you'll ... you'll ... fix the machine for free, because the machine was obviously defective when I bought it. I ...

W: I'm sorry, sir. Your warranty has run out. There's nothing I can do.

M: No. No, look. No. I didn't drop it off a building or anything. I mean, what difference can ten days make? I mean you ... you can...

W: Sir, I'm sorry, we have the six- month rule for a reason. We can't . ..

M: Well, but you can bend the rule a little bit.

W: Make an exception for you. Then we'll have to make an exception for everybody. You could say it's only a month, it's only two months.

M: I just lost twenty dollars worth of tapes.

W: Sir, I'm sorry, it's too late.

M: Paying for this is adding insult to injury. I mean, surely you're going to make good on this cassette player. It's ... it's ... it's a good cassette player., but it's just defective. I mean, I can't pay for this.

W: Well, sir, I'm sorry, you should have brought it in earlier.

M: But surely you won't hold me to ten days on this.

W: Sir, the rules are the rules. I'm sorry, but there's nothing I can do.

(23)

A．The cassette player.

B．The sales slip.

C．Worth of tapes.

D．Warranty's expired.

M: Hi. I have this cassette player here that I bought a few months ago, and it just ruined four of my favorite cassettes.

W: I'm sorry.

M: So, I'd like you to fix it or refund my money.

W: May I see your sales slip, please?

M: Yeah, here it is.

W: I'm sorry, sir. Your warranty was good for only six months. It expired ten days ago.

M: Well, what difference does ten days make? The machine was obviously defective when I bought it.

W: Well, the workers in our service center can look at it, but there will be a charge.

M: A charge? I thought you would fix it for free.

W: I'm sorry, sir. Your warranty has run out. There's nothing I can do for yon.

M: No. No, look. I didn't drop it off a building or anything. I mean, what difference can ten days make? I mean, you can...

W: Sir, I'm sorry, we have the six-month rule for a reason. We can't...

M: Well, you can bend the rule a little bit, can't you?

W: Make an exception for you? Then we'll have to make one for everybody. Well, sir, you knew when your warranty ran out. You should have brought it in before. It was guaranteed for six months and six months only. There's nothing I can do for you.

What is wrong with the cassette recorder?

A．It was damaged.

B．It doesn't work.

C．It destroyed tapes.

D．It can't record things.

Directions: This section is to test your ability to understand short conversations. There are 2 recorded conversations in it. After each conversation, there are some recorded questions. The conversations and the questions will be spoken only once. When you hear a question, you should choose the correct answer from the 4 choices marked A, B, C, and D.

听力原文：W: Hello, Sales Department Office, BBD Company, What can I do for you?

M: Hello. May I speak to Mr. Zhou Ming?

W: Sorry, [6] he is away on a business trip.

M: Do you know when he will be back?

W: He will be back in about 2 weeks．

M: Oh, I see.

W: May I take a message, sir?

M: Please tell him to [7] call me as soon as he's back, My name is George Wilson.

W: No problem.

M: Thank you very much.

W: Yon are welcome.

6．Where is Mr, Zhou Ming now?

7.What did George Wilson ask Zhou Ming to do in his message?

(6)

A．He's in his office.

B．He's on holiday.

C．He's in the meeting room.

D．He's away on business.

M: Good afternoon, madam. This is John Cruise. I wish to register a complaint about my video recorder.

W: I see. I hope I can be of some help. Can you explain what the problem is, please?

M: Well, the recorder has severely damaged two quite valuable tapes of mine. And you guaranteed that this machine is the best there is. I hope you understand that a simple repair is just not enough; I demand compensation for the lost tapes as well.

W: I'm sorry; that's all very unfortunate. I'm sure something can be done. I will put you through to our legal consult-ant, Mrs. Schroder. One moment, please. (dialing sound... ) Hello, Mr. Cruise? Thank you for waiting. I'm aw-fully sorry, but Mrs. Schroder is having a meeting right now. Could she call you back later this afternoon?

M: I hope you're not trying to get rid of me.

W: Not at all, sir. I have noted your complaint and I will urge Mrs. Schroder to call you back as soon as possible. Could I have your phone number, please?

M: Yes. It's 0181 945 8719.

W: Thank you very much. Goodbye.

M: Bye.

What's the possible relationship between the two speakers?

A．Legal consultant and client.

B．Saleswoman and customer.

C．Purchasing manager and clerk.

D．Administrative officer and customer.

M: Good afternoon, Madam. This is John Cruise. I wish to register a complaint about my video recorder.

W: I see. I hope I can be of some help. Can you explain what the problem is, please?

M: Well, the recorder has severely damaged two quite valuable tapes of mine. And you guaranteed that this machine is the best there is. I hope you understand that a simple repair is just not enough; I demand compensation for the lost tapes as well.

W: I'm sorry; that's all very unfortunate. I'm sure something can be done. I will put you through to our legal consultant, Mrs. Schroder. One moment please. (dialing sound ... )

W: Hello, Mr. Cruise? Thank you for waiting. I'm awfully sorry, but Mrs. Schroder is having a meeting right now. Could she call you back later this afternoon?

M: I hope you're not trying to get rid of me.

W: Not at all, Sir. I have noted your complaint and I will urge Mrs. Schroder to call you back as soon as possible. Could I have your phone number, please?

M: Yes. It's 0181 945 8719.

W: Thank you very much. Goodbye.

M: Bye.

What's the possible relationship between the two speakers?

A．Legal consultant and client.

B．Saleswoman and customer.

C．Purchasing manager and clerk.

D．Administrative officer and customer.

M: Good afternoon, Madam. This is John Cruise. I wish to register a complaint about my video recorder.

W: I see. I hope I can be of some help. Can you explain what the problem is, please?

M: Well, the recorder has severely damaged two quite valuable tapes of mine. And you guaranteed that this machine is the best there is. I hope you understand that a simple repair is just not enough; I demand compensation for the lost tapes as well.

W: I'm sorry; that's all very unfortunate. I'm sure something can be done. I will put you through to our legal consultant, Mrs. Schroder. One moment please. (dialing sound ... )

W: Hello, Mr. Cruise? Thank you for waiting. I'm awfully sorry, but Mrs. Schroder is

having a meeting right now. Could she call you back later this afternoon?

M. I hope you're not trying to get rid of me.

W: Not at all, Sir. I have noted your complaint and I will urge Mrs. Schroder to call you

back as soon as possible. Could I have your phone number, please?

M: Yes. It's 0181 945 8719.

W. Thank you very much. Goodbye.

M: Bye.

What's the possible relationship between the two speakers?

A．Legal consultant and client.

B．Saleswoman and customer.

C．Purchasing manager and clerk.

D．Administrative officer and customer.

B.It looks as if you need a new radio.

C.We'll take a closer look, and get back to you later today.

(B) No, nothing.

(C) I want to buy a woolen carpet.

(D) Thank you for your help.