请根据短文内容判断正误，正确的在题前括号内写T，错误的写F。 I have a happy family. Do you wan

请根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F”。

Hiring the right employee is a challenging process for a company. A bad hire not just wastes your time and money, but also impacts the team spirit and company morale. A good hire, however, pays you back in employee productivity, successful employment relationship, and business culture enhancement. Here are certain rules that you can use to select the right employee.

Design an effective advertisement. A clearly targeted ad. attracts qualified candidates and discourages others. You can make your ad. More effective with a precise and specific job description.

Ask the right job interview questions. The purpose of the interview is to find out if the candidate is a strong fit to your business. By using a sequence of particularly designed questions, you are able to get a true picture of your potential employee.

Check backgrounds and references. Background checking helps you reduce risks and improve the overall quality of hire. You need to verify that all the presented credentials, skills, and experience are actually possessed by your candidate.

( ) 26. Hiring the wrong employee is expensive, costly to a company, and time consuming.

( ) 27. A company has to spend a lot of money hiring a right employee.

( ) 28. An advertisement with a clear target will make all candidates lose courage.

( ) 29. Well designed interview questions can help you know more about the candidates.

( ) 30. Work experience is one of the primary things for an employer to verify in background checking.

Do you seem to be late for work or school a lot? Being on time is very important for personal success! Learn to improve your chances for success with these tips for being right on time – all the time!

To be punctual means to do what you should do on time. Being a punctual person, one should:

Recognize time. Keep your watch exact. It may be helpful to set your watch just two minutes ahead. Keep a clock, phone, computer or anything that shows time in each room of your house.

Wake up when you need to. If you have difficulty with this, place your alarm clock to somewhere that you cannot reach from your bedB、that way, you have to get up to turn it off. If you can't get out of bed on time, you may be going to bed too late. Try sleeping earlier to allow yourself at least 7 hours'sleep.

Insist on being 15 minutes early for everything. If you have to be at work at 8:00, tell yourself“I have to be at work at 7:45”. If you do this, you will be on time even with a slight traffic jam. You can talk with others who are early, and that will make you happy before work!

1. Being punctual has nothing to do with personal success. {T、F}

2. It is unnecessary to set your watch two minutes ahead. {T、F}

3. You'd better place your alarm clock beside your bed so that you can turn it off at once. {T、F}

4. Being a punctual person, one should sleep earlier to allow himself more than 7 hours'sleep. {T、F}

5. This passage is mainly about the importance to be punctual. {T、F}

GOOD COMMUNICATION SKILLS - KEY TO ANY SUCCESS

Good communication skills are the key to success in life, work and relationships. Without effective communication, a message can turn into error, misunderstanding, frustration, or even disaster by being misinterpreted or poorly delivered.

THE STEPS FOR GOOD COMMUNICATION SKILLS:

1. Know what to say.

Understand clearly the purpose and intent of your message.

2. Know how to say.

Begin by making eye contact, which shows confidence. Then pay attention to your body language.

3. Listen.

After you’ve finished talking, you should stop, listen, and look for feedback and clues of comprehension.

4. Reach understanding.

To communicate well is to understand and be understood.

MORE TIPS FOR DEVELOPING GOOD COMMUNICATION SKILLS:

1. The better you are able to express yourself, the better your ability to communicate.

2. Practice your listening skills. Be considerate of other speakers by waiting until they are done before stating your views.

3. Learn to understand and appreciate different views by being open-minded. It will in turn, gain you more cooperation and understanding.

4. Avoid trying to communicate when in an emotional state. Take time to consider your position through before speaking.

When you take the time to develop good communication skills, it means you open yourself up to better relationships, more career opportunities, and increased self-confidence. Moreover, you reach higher levels of mutual understanding and cooperation while successfully attaining your goals.

1. A message must be understood, interpreted or delivered correctly with communication. {T、F}

2. When you talk with others you can pay little attention to your body language.{T、F}

3. The better you are able to understand others, the better your ability to communicate.{T、F}

4. Before stating your opinions, you’d better let the speaker finish his or her talking first.{T、F}

5. Don’t argue or debate with others if you feel angry or displeased. {T、F}

Feedback from your customers is very important. The more information you have from them, the more competitive you will be in your field. The following techniques will help you know what the customers think of your business.

1. Ask your customers directly and cater to their wishes. This is the simplest way to find out what people want from your service or product. When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants, the answers are quite different.

2. Be a customer yourself and find out what your customers experience when they use your service. This is one of the most obvious but underused ways for getting feedback. For example, you can act as one of the customers in a wheelchair, and see how you’re treated.

3. Use a focus group. Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences.

4. Use questionnaires and surveys. This is one of the most well-established feedback techniques. When well-conducted, they usually work well.

5. Encourage your front-line staff to build strong relationships with customers. Your front-line staff are the most resourceful and reliable, as well as the least costly, of your customer feedback sources. Their communication with the customers will become important information for improving customer care.

You may deliver the best service in the world. But if it is not what people want, you’re wasting your time. Implement one, two, three or all of the above techniques, and your service and product will improve overnight.

1. Hotel customers and hotel staff think the same about breakfast.{T、F}

2. A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not.{T、F}

3. It’s not necessary to know about the customers’ needs and preferences. {T、F}

4. Questionnaires are useful in getting feedback from customers.{T、F}

5. Front-line staff have nothing to do with improving customer service.{T、F}

Cross training is training an employee to do a different part of the organization's work. Training worker A to do the task that worker B does and training B to do A’s task is cross training. Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done. On the other hand, cross training has some benefits for the employees as well. It lets them learn new skills, makes them more valuable, keeps them stimulated and reduces worker boredom.

Cross training can be used in almost any position in almost any industry.I cross trained some of my design engineers to go on field installation trips and get first hand knowledge of how their designs worked, or didn’t work, in the field. Cashiers can be trained to stock shelves and stockers trained to cashier. This allows you to quickly open additional registers if the customer queue gets too long.

As you prepare cross training plans, you need to consider both the company benefits and the employee benefits. Carefullyselect the employees to be cross trained. Some people like to learn new things. Some are more comfortable sticking to what they know. Don’t decide which employees are ready for a change based on their age or performance.

1. Cross training is training an employee to do a different job in a different company. {T、F}

2. Cross training is beneficial not only for managers but also for employees.{T、F}

3. Cross training can apply to almost any position and almost any industry.{T、F}

4. Not all employees are suitable to be cross trained.{T、F}

5. You can decide which employees to be cross trained according to their age.{T、F}

请根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F”。

Good Communication Skills - Key to Success

Good communication skills are the key to success in life, work and relationships. Without effective communication, a message can turn into an error, misunderstanding, frustration, or even disaster by being misinterpreted or poorly delivered.

The steps for good communication skills:

1. Know what to say. Understand clearly the purpose and intent of your message.

2. Know how to say it. Begin by making eye contact , which shows confidence. Then pay attention to your body language.

3. Listen. After you've finished talking, you should stop, listen, and look for feedback and clues of comprehension.

4. Reach understanding. To communicate well is to understand and be understood.More tips for developing good communication skills:

1. The better you are able to express yourself, the better your ability to communicate.

2. Practice your listening skills. Be considerate of other speakers by waiting until they are done before stating your views.

3. Learn to understand and appreciate different views by being open-minded. It will in turn, gain you more cooperation and understanding.

4. Avoid trying to communicate when in an emotional state. Take time to consider your position through before speaking.

When you take the time to develop good communication skills, it means you open yourself up to better relationships, more career opportunities, and increased self-confidence.

Moreover, you reach higher levels of mutual understanding and cooperation while successfully attaining your goals.

( ) 26. A message must be understood, interpreted or delivered correctly with communication.

( ) 27. When you talk with others you can pay little attention to your body language.

( ) 28. The better you are able to understand others, the better your ability to communicate.

( ) 29. Before stating your opinions, you'd better let the speaker finish his or her talking first.

( ) 30. Don't argue or debate with others if you feel angry or displeased.

Whatever projects you do, you need to have a clear and accurate action plan. Here are a few ideas to make a good action plan.

First, know your goals. If you don't know where you're going, you're likely to end up anywhere, or even nowhere. The action plan should be specific, measurable, achievable, relevant and timed (SMART). It will take you toward the completion of that goal.

Next, list the necessary strategies that will be used to realize the goals. Be clear about very important events, and also any hidden difficulties you may meet. Break large tasks into smaller ones. Set deadlines for each task. Without clear deadlines, some tasks may never get completed.

Thirdly, follow your plan and don't stop until it's finished. Once your plan is made and shared with the team, the next step is simpleA、take daily action and make sure that everyone is doing their part.

Finally, change the date if you must, but never give up on the goals. Sometimes unexpected situations and events can appear and prevent you from finishing the tasks on time. If this happens, do not be discouraged – change your plan and continue working to meet your goals.

1. Whether you need to have a clear action plan depends on what kind of project you do.{T、F}

2. SMART stands for “suitable, measurable, achievable, relevant, timed”.{T、F}

3. When making an action plan, you'd better take possible difficulties into consideration.{T、F}

4. Don't change your plan even if some unexpected events happen.{T、F}

5. This passage is mainly about how to make a good action plan.{T、F}

Read the text and decide whether the following statements are true (T) or false (F).

INTRODUCE YOURSELF ON THE FIRST DAY OF WORK

How to introduce yourself on the first day of work?If you are looking for some ideas, here are some tips for you.

Don't be afraid to ask a lot of questions. You're new and it's better to do something right the first time than have to do it again. Nobody expects you to know everything.

Smile a lot and be as friendly as possible to everyone you meet –no matter what their position is or how important they are! Use your lunch hours to get together with your co-workers. Get to know them and their interests.

Pay attention to the rumours, but don't join them. You don't want to be thought as a gossip.

Don't complain about your boss, any co-workers, or the job you did before. Continue to arrive early and don't rush out of the door at the end of the day.

Keep a positive attitude and an open mind. Your life has changed and you will get used to it.

1. Nobody expects you to know everything on the first day at work.{T、F}

2. You're new, so you shouldn't ask any questions.{T、F}

3. You should be friendly to both your co-workers and the leaders.{T、F}

4. It's not polite to learn about the interests of your co-workers.{T、F}

5. You can leave your office as quickly as you can at the end of the day.{T、F}

How often should filing be done? It depends on how busy the office is. In very busy organizations, filing is done at least every day. In a small or less busy office, filing can be done once or twice a week.

Filing Equipment. Tools that people use in sorting out documents range from small instruments such as paper clips, office pins and staplers to big machines such as photocopiers, printers and paper shredders.

Kinds of Files. Documents taken out very often are usually kept in clip foldersB、otherwise they are often kept in lever arch files. Besides, suspension files and box files are also used for different purposes.

What should be filed? People need to file documents that are sent to or received from by other people or organizations. These documents can be letters, reports, financial records, policy documents, etc.

* Filing should be done every day in each office.{T、F}

* It is necessary to do filing no less than once every week in a small office.{T、F}

* Only big instruments are useful in sorting out files.{T、F}

* If you need always read the documents, you can put them into lever arch files.{T、F}

* The company's annual reports usually need to be filed.{T、F}

QUESTIONNAIRESA、ADVANTAGES & DISADVANTAGES

Every coin has two sides and questionnaires are no different. With questionnaires, the advantages outweigh the disadvantages.

ADVANTAGES OF QUESTIONNAIRES

Compared to face-to-face interviews, questionnaires are cheaper for

collecting data from a large number of respondents. Also, questionnaires are easy to analyze, and computer software can easily complete data entry and make tables for nearly all surveys. Questionnaires are familiar to most people as nearly everyone has had some experience completing one. Questionnaires reduce bias when there are no clues to affect the respondents.

DISADVANTAGES OF QUESTIONNAIRES

One main disadvantage of questionnaires is the possibility of low response rates which reduces our confidence in the results. Another disadvantage is they provide little flexibility for the respondents. What’s more, many times the respondent is not the same person you sent the

questionnaire to. Finally, questionnaires are not suitable for some people. For example, a survey to a group of poorly educated people might not work because of reading problems.

1. The advantages of questionnaire are more than disadvantages.{T、F}

2. Questionnaire is the cheapest way for collecting data from respondents.{T、F}

3. Questionnaires have the advantage of being analyzed easily through the computer software.{T、F}

4. Questionnaire is suitable for everyone.{T、F}

5. The respondent is usually the same person you sent the questionnaire to.{T、F}