We are sorry that we are not _______ a position to promise you to do business on your terms.

听力原文：F: This is Jonathan Cleaning Company. I am sorry to say that we are ail in a meeting at the moment and are unable to take your call. If you wish to leave a message, please speak after the tone. Be sure to state clearly the date and time of your call. Thank you.

M: Hi, this is a message for Mr Taylor. It's Simon from Rodney Design. The time is 2:30 in the afternoon, the twenty-ninth. Please tell Mr Taylor that we are sorry for the delay of the check for the cleaning service of June and July. We sent out one last Friday, but one of our new staffs wrote your old address by mistake. We didn't find it until this morning when the mail was returned. Now we are going to send the check again. Hope it won't be too late. The check number is 00137562 from First Bank. The total payment is 735 dollars. I'm sure you'll get it tomorrow morning. Give me a call as soon as possible when you receive it. Thank you. Bye.

•There are thirty questions on this question paper.

•Instructions are given on the tape.

•You can write on this Question Paper.

•At the end of the test, you will be given 10 minutes to copy your answers onto the Answer Sheet.

•You must write all your answers in pencil.

PART ONE

•You will hear three telephone conversations or messages.

•Write one or two words or a number in the numbered spaces on the notes or forms below.

•You will hear each recording twice.

Conversation One

•Look at the form. below.

•You will hear a man calling to ask about the delay of a check.

Jonathan Cleaning Company

Telephone Message

To: Mr Taylor

Time: 2:30 pm, 29th July, 2005

Message: Simon from (1) _________________ called about (2) ____________________.

Send another one for (3) _________________________ of June & July.

(4) __________________ is $735; the number is 00137562. Call back when receive it.

If you want to teach our children how to say sorry, you must be good at it yourself, especially to your own children. But how you say it can be quiet tricky.

If you say to your children "I am sorry I got angry with you, but ..." what follows that "but' can render the apology ineffective. "I had a bad day" or "your noise was giving me a headache" leaves the person who has been injured feeling that he should be apologizing for his bad behavior. in expecting an apology.

Another method by which people appear to apologize without actually doing so is to say 'Tm sorry you're upset"; this suggests that you are somewhat at fault for allowing yourself to get upset by what the other person has done.

Then there is the general, all covering apology, which avoids the necessity of identifying a specific act that was particularly hurtful or insulting, and which the person who is apologizing should promise never to do again. Saying "I'm useless as a parent" does not commit a person to any specific improvement.

These pseudo-apologies are used by people who believe saying sorry shows weakness. Parents who wish to teach their children to apologize should see it as a sign of strength, and therefore not resort to these pseudo-apologies.

But even when presented with examples of genuine contrition, children will need help to become aware of the complexities of saying sorry. A three-year-old might need help in understanding that other children feel pain just as he does, and that hitting a playmate over the head with a heavy to requires an apology. A six-year-old might need to be shown that raiding the buscuit tin without asking permission is acceptable, but that borrowing a parent's clothes without permission is not.

If a mother adds "but" to an apology, ______.

A．she doesn't feel that she should have apologized

B．she does not realize that the child has been hurt

C．the child may find the apology easier to accept

D．the child may feel that he owes her an apology

听力原文：M: It is good to have some company for the drive. It’s a long way to Edinburgh, and it’s very boring if you are on your own.

W: I’m really lucky you stopped and offered me a lift. I’ve been waiting for about two hours but no one seemed to be going my way.

M: Are you a student?

W: Yes, I’m a biology student in London University. I’m going up to Edinburgh for the festival, but it’s so expensive on the train that I decided to try and hitch a lift.

M: Well, you are lucky because I should have been going yesterday, but something happened to delay me so I postponed my trip until today.

W: Is it all right if I put my bag on the back seat?

M: Yes, of course.

W: It started to rain just as I left the house this morning and my clothes and shoes are wet through. Would you mind if I take off my shoes?

M: No, of course not. I don’t mind. Go ahead.

W: Thanks.

M: Oh, don’t forget to put your seat belt on! You can get fined nowadays, you know, for not wearing your seat belt.

W: Yes, sorry, I forgot. Could I open this window?

M: Well, I’d rather you don’t if you don’t mind. It gets very draughty when you open that window. But you can open the back window.

W: Is it all right if I go to sleep for a while?

M: Yes, of course. I’ll wake you up when we reach the next service station. I’ll need some coffee then.

(23)

A．Because she has a company for the drive.

B．Because she can attend the festival.

C．Because the man stopped and offered her a lift.

D．Because the man provided a shelter from the rain.

听力原文：M: Where have you been? I've been waiting here for an hour.

W: I'm really sorry. I couldn't find the place. I asked an old man about the direction, but he gave me the wrong one.

Q: What has the man been doing?

(14)

A．Looking for the woman.

B．Trying to find a place.

C．Waiting for the woman.

D．Giving the woman directions.