— If you don't believe in yourself, no one else will.— _____. Confidence is really i

— Don't worry, Mum. The doctor said it was only a common cold.

— ________ ! I'll tell Dad there's nothing serious.

A: What a relief

B; How surprising

C; I'm so sorry

— Can I have three days off next week, Mr. Smith?

— _____. I can manage without you.

A: I'm afraid not

B; Of course

C; It depends

阅读理解

HOW TO HANDLE A BAD PERFORMANCE REVIEW

Getting a bad performance review can make you feel angry, unappreciated, defeated, and hopeless. But it's not the end of the world. Remember that the way you respond to this appraisal can make all the difference in the next one. Even if you believe that the review is inaccurate and that your boss is completely wrong, you will benefit by reacting in a mature, adult manner. Here are some suggestions:

Stay calm. Relax. Breathe. Do not overreact and be objective. Especially, do not say things that will likely be regretted later. Besides, the person giving the performance review may or may not be the one who has written the bad review.

WHAT TO DO WHEN RECEIVING A BAD PERFORMANCE REVIEW

It's best to listen attentively. And make comments or remarks only when asked for them. Besides, during the performance review, you will be given the chance to respond and may disagree.

WHAT TO DO AFTER RECEIVING A BAD PERFORMANCE REVIEW

Don't be intimidated by the bad performance review and want to quit the job; instead, learn from it. Also, if the organization allows their employees to make a written statement on their own behalf, do make one. It is important for the worker to show why she does not agree with the bed performance review; for instance, an employee may express their different understanding and, at the same time, a willingness to comply with any constructive suggestions.

WAYS TO IMPROVE A BAD PERFORMANCE REVIEW

A way to improve a bad performance review is to set self-reviews, that is, establish performance standards. Another way to improve a bad review is to learn more about what the manager, supervisor, or boss wants or expects from his/her employees. Learning what it was that caused a bad performance review helps to improve professional growth and encourages as well as motivates the worker to do better in order to receive a good review next time.

操作提示：通过题目后的下拉选项框选择正确答案。

1. What should you do when you are given a bad performance review?{A; B; C}

A. Argue with your boss.

B. Make immediate remarks.

C. Stay calm and listen carefully.

2. What should you do after you are given a bad performance review?{A; B; C}

A. Quit your job immediately.

B. Insist on making comments.

C. Learn from the review.

3. What should you do if you do not agree with the bad performance review?{A; B; C}

A. Tell the boss directly that you do not agree with the review.

B. Make a written statement on your own behalf if it is allowed.

C. Do not express your different understanding in a written statement.

4. How do you improve a bad performance review?{A; B; C}

A. Understand the established performance standards.

B. Learn more about what the employee wants or expects.

C. Learn what the person who gives the review may think.

5. Why should we understand the cause of a bad performance review?{A; B; C}

A. Because it helps the employee to get promoted immediately.

B. Because it encourages and motivates the worker to do better.

C. Because it prevents the employee from professional growth.

阅读理解

PERFORMANCE MANAGEMENT AND PERFORMANCE APPRAISAL

Performance management aims to acknowledge employee achievements, support their personal and professional development, and motivate and empower them to perform. their work effectively. Performance management helps employees to develop their understanding, knowledge and skills so that they can contribute to the achievement of the enterprise's goals and gain personal and job satisfaction. It is a vital part of any quality human resource system.

Every enterprise wants and should expect high performance from each employee.The elements of a competency-based performance management system will, if implemented well, enable high performance which will define enterprise and personal success. Using performance management processes, an enterprise can be better placed to meet competitive challenges. This is done by:

●identifying the critical positions

●determining the most important competencies for those positions

●providing the education, training and feedback required by employees

●holding each person accountable for their results

The key to the performance management process is ‘performance appraisal'. Performance appraisal is simply an evaluation of how well an employee performs his or her job compared to a set of predetermined standards. It is a systematic process of feedback on an employee's work performance, and agreement to future training plans, job goals and job aspirations.

To be effective, a performance appraisal needs to have a set of agreed criteria that will be the basis of feedback as well as of setting future goals. Units of competency provide a very effective tool for setting benchmarks or criteria for work performance. The performance criteria within units of competency can be used as measures to assess against in a performance appraisal or review.

操作提示：正确选T，错误选F。

1. Performance management is a very important part of any quality human resource system.{T; F}

2. The aim of performance management is to punish the unqualified employees.{T; F}

3. An enterprise can be better placed to meet competitive challenges by providing the education, training and feedback required by employees, for example.{T; F}

4. Every enterprise can expect high performance from each employee.{T; F}

5. “Performance management” is also called “performance appraisal”.{T; F}

Without his assistance, I ________ the research last month.

A: would not have completed

B; could not finish

C; should not finish

Wendy suggests that we ________ tomorrow.

A: shall go

B; should go

C; will go

— I think I have made a great mistake.

— ____________

A: I don't think so. You really made an error.

B; I don't think so. It's really terrible.

C; I don't think so. It's not your fault.

A: that

B; for

C; which

— Haven't seen you for ages. What are you busy doing now?

— ____________

A: Yes ,long time no see.

B; Yeah, thanks for coming.

C; I am working part time in a bookstore.

The workmen want to ________ the number of working hours and to increase pay.

A: delete

B; decrease

C; depress