After a sharp rise, there was almost no change in mobile phone sales for the rest of the p

听力原文：Man: Hello, this is Thomas Wood. Can I speak to Mrs. Boshwell, please?

Woman: Speaking. please.

Man: Oh, hi. , Mrs. Boshwell. I called yesterday morning, but you were out.

Woman: Oh, yes. I am sorry I didn't have time to call you back.

Man: That's all right. You see, we are going to expand our company and we decide to buy two more vans.

Woman: Oh, that's good. SO what do you have in mind?

Man: We have read through your catalogue and are impressed with that new model of TOYOTA G4000．

Woman: That's really a nice model with enough space for 14 people. It's been out in the market only for a month.

Man: Yes, we really like that except for one thing…

Woman: What's that?

Man: The price $15，000 is really too high.

Woman: Well, that's about as low as we can go.

Man: Mm, but the price of other car dealers is a bit lower than yours.

Woman: But considering the good after-sale service, you'll find our price reasonable. It is guaranteed for seven years here.

Man: I am clear that you are well known for your after-sale service, but if you could go a little lower, say$13，500 for each van, we'll place the order right now.

Woman: Well, since you are one of our old clients, I think I can give you$13，800 for each.

Man: All right. So that would be $27，600 in total. How shall we pay you?

Woman: You can transfer it to our account. Our account number is CT6753．

Man: OK. When can they be delivered?

Woman: Next Thursday. I think. Oh, just a moment, can I have your name again, please?

Man: Thomas Wood. That's W—O—O—D. And my mobile phone number is 13578967989．

Woman: OK, I've got that. Thank you very much.

(9)

听力原文：F：What do you think is the cause of the output reduction in summer?

M：Well，due to high replacement rate and low efficiency from fill-in workers，we just don't make as many bicycle

frames as we do during the rest of the year．

F：Where does the high replacement rate come from?

M：Good question．Both the high replacement rate and low efficiency are because of the extreme heat in the workshop．The average temperatures inside the workshop are 6℃ over the outside tempera tures．During the summer，when work starts at 8：00，it's already 31℃ in the workshop．By 11：30， it's at least 37℃．On six days last summer．it hit 41℃．

F：That's hot!

M：Yes．And as you know，these workers are always working on，moving or carrying bicycle frames，which weigh as

much as 8 kilos．When temperatures are 35℃，they slow down．When they feel it's too hard to put up with，they quit．

F：How many was it again?

M：Well，this summer we have already changed 11 of the 36 employees in the workshop．Replacement rate for the whole

summer will usually run over 50%．When someone quits，it takes an average of five days to find and train a fill-in worker．During that time，the trainee produces nothing．For another five days，the new person can work at only about half

speed．According to my calculations，we are producing 12，300 less units per summer than we would without this replacement rate．

F：Is it really that much?

M：Yes，and figuring a profit of $16 on every bike we sell，those 12，300 products we aren't making are costing us 196，800 dollars in potential earnings.

&8226;Look at the meeting notes below．

&8226;Some information is missing．

&8226;You will hear Steve，a manager from a bicycle frame. manufacturer，talking with his colleagues about a difficult situation they have every summer．

&8226;For each question 9-15．fill in the missing information in the numbered space using a word，numbers or letters．

&8226;You will hear the cOnversation twice．

Meeting Notes

The problem：Cause of the output(9)______of bicycle frames

High(10)______rate & Low(11)______from fill-in workers

[Caused by extreme heat in the workshop]

The temperature records：

—Average temperature difference inside and outside the workshop：(12)______℃The highest temperature record last summer：41℃

Current situation：

—11 of the 36．employees have been changed

—It takes about(13)______days altogether to find a new worker，train him and make him as productive as the old employees．

Loss：

Producing(14)______less units per summer．

Costing(15)______dollars in potential earnings．

(9)

听力原文：Woman: May I help you?

Man: Yes, I would like to place an order for toner cartridges. We have a standing agreement with your company, so we will need the same amount as last time.

Woman: Let me key in your information into my computer. I will pull up our records for you. Do you have an order number? What name is the order listed under?

Man: It should be under Smith. The number is 184796 A．

Woman: Yes, Mr. Smith. I have an order for three cases of cartridges, is that what you would like to refill?

Man: Yes.

Woman: Is there the correct billing address?

Man: No, please post the bill to 124 Hildrod Lane, Milton County, 98830．

Woman: I will send you an invoice in the next few days. Your order should be delivered before the end of the day on Monday.

Man: Thank you.

(1)

cy group.

?For questions 6-10, decide which service (A-H) each person on the opposite page needs.

?For each question, mark one letter (A-H) on your Answer Sheet.

?Do not use any letter more than once.

PUCKERIDGE CONSULTANCY GROUP

We offer the following services:

A. vehicles and drivers for all goods/routes

B. advice on legal requirements for imports/exports

C. staff pay records produced for all company types

D. electronic files adapted for most software programmes

E. software for predicting sales

F. container units for hire

G. effective recruitment advertising

H. workplace skills training

Kenichi Saitoshi runs an expanding law firm, and needs help with filling vacant posts.

pany.

Dear Mr. Grant,

I'm pleased to tell you that we would like to offer you the post of Branch Manager of our Company in Hong Kong. The position is as important as your present job, because this branch is larger. We will give you a 10% increase in salary, and other benefits. Your new job will start at the beginning of November.

Please let me know if you have any questions.

James Brook

General Manager

&8226;You want the job, but there are some problems. Write a letter:

Thanking him for the offer

Giving a reason why you cannot start until December

Asking for a bigger increase in salary

Requesting details about the other benefits.

&8226;Write 60 -80 words.

&8226;Write on your Answer Sheet. Do not include any postal addresses.

& D Manager.

&8226;Write a note:

√ saying when and why you want to meet him

√ asking him to bring the promotion materials for tile new product.

&8226;Write 30-40 words.

&8226;Write on your Answer Sheet.