&8226;Read this letter which you have had from James Brook, the General Manager of the com

& D Manager.

&8226;Write a note:

√ saying when and why you want to meet him

√ asking him to bring the promotion materials for tile new product.

&8226;Write 30-40 words.

&8226;Write on your Answer Sheet.

Office Files

A. Sales figures

B. Customer contact information

C. Complaints about faulty goods

D. Product details

E. Publicity expenditure

F. Service agreements

G. Shipping

H. Human Resources

Ms Kay has to find some missing documentation for an export order.

with their prices in the preceding month．

听力原文：W1: Continental Express. Good afternoon.

W2: Good afternoon. John Hill, please.

W1: Who's calling please?

W2: Elaine Morrison.

W1: I'll connect you.

W2: Thank you.

M: John Hill.

W2: Hello, John. How are you?

M: Elaine! Good to hear from you. How are things?

W2: Fine, thanks. And how are you?

M: Oh, fine.

W2: Good. Now I know you're going to be thrilled. I finally have my vacation plans pinned down, and I would like to make some reservations.

M: Well, Elaine, I'll be glad to help you. What have you decided?

W2: I'm going to Boston and Hyannas.

M: Sounds good. When are you travelling?

W2: Er... starting Monday, July 26. About midday--late morning or early afternoon.

M: Let me just check. Hang on for a moment,please. You still there, Elaine? I can get you a noon flight from Kennedy to Boston. How does that sound?

W2: That's just fine.

M: OK. Now where are you planning to stay?

W2: Moving right along here, John--Ritz Carlton Hotel, Boston. Would you make reservations for Monday July 26 and Tuesday July 27.Two nights, single with bath, please.

M: July 26 and 27, single with bath. Yes, I've noted that.

W2: Yes, fine. Now, Wednesday, July 28... an a. m.flight Boston to Hyannas.Can you do that for me?

M: Just have a look. Hey, Elaine, I've got just what you want.Departure from Boston at 10:45. How's that?

W2: Fine! Terrific. Can I pick up the tickets this evening?

M: Of course. And I hope there'll be time for us to have a drink together.

W2: That'd be great. See you later, John.Thanks.

?Look at the notes below.

?Some information is missing.

?You will hear a conversation about making travel arrangements.

?For each question (9-15), fill in the missing information in the number space using a word,numbers or letters.

?After you have listened once, replay the recording.

TRAVEL ARRANGEMENTS

Company name: Continental (9)______

Mr Morrison wants to speak to (10)______Hill.

Mr Morrison plans to go to (11)______and Hyannas.

Mr Morrison will have a (12)______flight from Kennedy.

Reservations for (13)______,single with bath.

Departure at (14)______

Pick up the (15)______the evening

(9)

&8226;Read this part of a fax from Sally Saunders, a hotel conference manager.

To. Susan Winslet

Fax No.

From: Sally Saunders

Date: 1 March 2002

Pages ( incl. cover): 3

Thank you very much for your letter, enquiring about availability of conference facilities at this hotel for 1-4 September. I note your request for a special menu for the conference dinner on your final evening. You will find suggestions enclosed.

Unfortunately, during the week you have chosen for your conference, there is a trade fair. Therefore, we have very few single rooms available. I could offer you twin-bedded rooms, or perhaps you would consider moving your conference to the following week?

I look forward to receiving your booking and choice of dishes for the conference dinner.

&8226;Write a fax to Mrs Saunders:

&8226;thanking her for her fax

&8226;confirming your original dates for the conference

&8226;booking 20 twin-bedded rooms

&8226;telling her which dishes from the menu you require for the conference dinner.

&8226;Write 60-80 words on your Answer Sheet.

&8226;Do not include any postal addresses.