No one will _______ you _______ this mater. ​ A. blame... to B. blame... on C. blame... for D. blame... of

to a slight drop in profits.

● Look at the organization plan below.

● For questions 6—10, which department (A-H) does this job?

● For each question, mark the correct letter (A—H) on your Answer Sheet.

● Do not use any letter more than once.

ABB Company

A. Department of production E. Department of purchasing

B. Department of marketing F. Department of research and development

C. Department of public relations G. Department of accounts

D. Department of dispatch H. Department of personnel

Which department deals with customers with problem?

len years, and we can expect further changes over the next ten years. I'd like to present the trends over the last ten years and also anticipate the trends we predict over the next ten years.

I'm not going to take long -- just long enough to give you an overview of developments so that we can discuss the implications. Do interrupt me if you've got any questions or comments. So, let's start by looking at trends over the last ten years. On this first transparency you'll see two pie charts -- the first represents the milk product market ten years ago, the second, how it looks now. There are two outstanding features: firstly, the total market has grown substantially from 280 million litres to 440 million litres; secondly, the actual sector share of the. tour main milk products has changed radically; the full milk sector has fallen dramatically from 74% to just 53% -- here on the pie chart; the skimmed milk sector has rocketed from only 12% to 40% , reflecting the weight of publicity directed towards low fat diets. The other two sectors are long life milk and milk drinks. It's interesting to see that the long life sector has risen from 5% to 13% -- a significant rise considering initial consumer resistance to this type of milk. And finally, the milk drinks have remained pretty stable, just increasing by 1%. So the two big winners of the decade are skimmed milk and long life milk.

Now, what's really important is the likely trends over the next ten years in these four sectors. If you look at this graph you will see the same trends I just outlined for the four sectors. Beyond this line we've plotted the anticipated trends over the next ten years. We forecast that the full milk sector will decline more gradually over the next five years to around 40% and then fall a further 2'% by the end of the 10-year period.

&8226;Look at the notes about the key trends in the milk drinks market.

&8226;Some information is missing.

&8226;You will hear part of a presentation on the subject.

&8226;For each question (16 -22), fill in the missing information in the numbered space using one or two words.

&8226;You will hear the recording twice.

There are two outstanding (16) ______

Total market has grown from 280

million litres to (17) ______ million litres.

The full milk sector has fallen from (18) ______ to just 53%.

The skimmed milk sector has

risen from (19) ______ to 40%.

The other two sectors are long life

milk and (20) ______

The long life sector has risen from (21) ______ to

The full milk sector will decline ... by

the end of the (22) ______ period:

(16)

WHAT IS IMPORTANT WHEN ... ?

Arranging a social event for clients

Types of activities

Cost of event

Giving presents

Topic B

WHAT IS IMPORTANT WHEN ... ?

Choosing the location for a new factory

Transport connections

Cost

Size of factory

&8226;Read the tax and note below.

&8226;Complete the note to Mary Brown.

&8226;Write a word, phrase or number in spaces 41-45 on your Answer Sheet.

To: Susan Green Sunny Clothing Co.

From: Jack Bloom Cite Bank Customer Services

Date: 12 October 2006

Hello Susan,

Here's the information you need about using your computer for PC banking. Using your PC shouldn't be a problem as you can even use the software on old computers.

Anyway, what you need is a Dell compatible PC with 486XP processor or higher. We recommend you to use a computer with at 4MB of RAM. You'll also need Windows software, version 3.0 or higher.

Finally, you'll need a fast modem. I hope that answers all your questions. If you need any more help, give ale a call.

Regards

Jack

Alex

Mary in accounts wants to know whether her computer is OK for PC banking. Here's a fax I received from the bank. Could you send her a note with the information she needs?

Thanks

Susan

To: Mary Brown in (41) ______

From: Alex Syllabus

(42) ______ contacted us with tile information you wanted about PC banking.

Here are the requirements:

Processor (43) ______

RAM (44) ______

Software (45) ______

(41)

erence next month.

&8226;You are going to attend an engineering exhibition in Frankfurt soon.

&8226;Write a memo to your assistant:

explaining why you will be away

letting her know the dates you will be away

saying what work she should do while you are away.

&8226;Write 30-40 words.

&8226;Write on your Answer Sheet.