&8226;Read this note you have received from your boss. Mary Brown at Head Office called to

TRADE FAIR STANDS

A CIP System: Internal Telephone Systems

B Bertix pie: Top-of-the-Range Portable Computers

C Aurora Ltd: Hands-Free Mobile Phones for Vehicles

D FastCo Ltd: Distribution Services

E Tops Recruitment Agency: Specialists in Management

F HTML Ltd: Website Marketing and Internet Advertising

G Journey. com: Travel Agency for the Business Executive

H FTA: Finance for Training

Sally Green imports computer hardware and needs a company to transport it from the port to her chain of stores.

-- Look at the list of industries below.

-- For questions 6-10, decide which industry (A—H) is the most suitable for each person.

For each question, mark the correct letter (A—H) on the Answer Sheet.

-- Do not use any letter more than once.

We have a chain of supermarkets all over Britain.

● Read the memo below from the senior Regional Manager (Europe), Mile Mosby.

● Complete the record card.

● Write a word, phrase (in CAPITAL LETTERS) or a number o lines 41-45 on your Answer Sheet.

B&Z

From the Desk of Mile Mosby

The final thing is a complaint I got when I was in the Zurich branch on 3rd of this month. I know it was important because the woman actually complained to me directly on the day it happened. I was in the of rice and she found out somehow where I was and insisted on speaking to me personally. Apparently she'd come into the Feldstrasse office to talk to Bertha Nelson—she was our Marketing Consultant there—but was treated very impolitely. So the woman, Tina Williams, found me, told me what had happened and asked me to deal with it. Nelson had insulted her and virtually told her to take her business elsewhere.

I dealt with it because I was on the spot. I told Nelson to come and see me at 2:30 in the manager's office. I was still waiting at 3:00. She eventually turned up and offered no apology. She seemed quite proud of being impolite to the customer and me and then fell over. I could smell alcohol and she happily told me that she'd two bottles of wine at lunch time. So, the fact that she was drunk during working hours was the final straw. I had no alternative but to sack her then and there. I asked the local manager to send our apologies to Ms Williams and to send her a 500 SFr gift token. I hope that is the end of the matter and it should convince them not to employ any more ex-geography teachers in Zurich.

Milo Mosby

Complaint Record

Date complaint received: (41) ______

Complaint addressed to whom: (42) ______

Branch: (43) ______

Position: (44) ______

Date of action complained about: (45) ______

Place of action complained of Feldstrasse office

(41)______

&8226;Look at the list below. It shows the contents of a Web.

&8226;For questions 6-10, decide which part (A-H) each person should visit.

&8226;For each question, mark one letter (A-H) on your Answer Sheet.

&8226;Do not use any letter more than once.

CONTENTS

A. Home

B. Business

C. World

D. People

E. Finance & Economy

F. Markets & Data

G. Science & Technology

H. Books & Arts

Byron Stone wants to know the latest news from Mars.