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题目内容
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● Read the memo below from the senior Regional Manager (Europe), Mile Mosby.
● Complete the record card.
● Write a word, phrase (in CAPITAL LETTERS) or a number o lines 41-45 on your Answer Sheet.
B&Z
From the Desk of Mile Mosby
The final thing is a complaint I got when I was in the Zurich branch on 3rd of this month. I know it was important because the woman actually complained to me directly on the day it happened. I was in the of rice and she found out somehow where I was and insisted on speaking to me personally. Apparently she'd come into the Feldstrasse office to talk to Bertha Nelson—she was our Marketing Consultant there—but was treated very impolitely. So the woman, Tina Williams, found me, told me what had happened and asked me to deal with it. Nelson had insulted her and virtually told her to take her business elsewhere.
I dealt with it because I was on the spot. I told Nelson to come and see me at 2:30 in the manager's office. I was still waiting at 3:00. She eventually turned up and offered no apology. She seemed quite proud of being impolite to the customer and me and then fell over. I could smell alcohol and she happily told me that she'd two bottles of wine at lunch time. So, the fact that she was drunk during working hours was the final straw. I had no alternative but to sack her then and there. I asked the local manager to send our apologies to Ms Williams and to send her a 500 SFr gift token. I hope that is the end of the matter and it should convince them not to employ any more ex-geography teachers in Zurich.
Milo Mosby
Complaint Record
Date complaint received: (41) ______
Complaint addressed to whom: (42) ______
Branch: (43) ______
Position: (44) ______
Date of action complained about: (45) ______
Place of action complained of Feldstrasse office
(41)______
更多“● Read the memo below from the senior Regional Manager （Europe), Mile Mosby.● Complete the”相关的问题
第1题
第2题
Writing Exercise: a Memo Read the information below and then write a memo to all the staff in your company. Write 40-50 words only. Remember to include a To, From, Date and Subject line. You are a human resources manager for a large manufacturing firm. To offer staff better health insurance, the company has recently changed its insurance company. A representative from the insurance company is visiting to present the new policy. In your memo you should: * say what has happened and why. * announce the representative’s visit. * say when and where his presentation will take place.
第3题
&8226;Read the following memo below on which you have made some handwritten notes.
&8226;Use the information in the memo to write a short report discussing whether your company should deal with the supplier or not.
&8226;Write 120-140 words.
第4题
Questions 41-45
&8226;Read the memo and the CV of an application below.
&8226;Complete the candidate information that follows.
&8226;Write a word or phrase (in CAPITAL LETTERS) or a number on lines 41-45 on your Answer Sheet.
Memo
To: Joan
From: Steven
I got this CV from an applicant this morning. I find he might be the person we need. Could you please read the CV carefully and fill in the Applicant Information Form？
Then please pass the Form. on to the Human Resources Manager and ask him to arrange interviewfor the applicant.
Thank you.
Applicant Information Form
First Name: (41) ______
Post Code: (42) ______
Present Post: (43) ______
Former Job: (44) ______
Interests: Mountain biking, hiking, skiing, sailing,
Reference's Company: (45) ______
(41)
第5题
A．Suggest additions to quality-control instructions.
B．Ask if they don"t understand something.
C．Contact him when the new system starts.
第6题
&8226;Read the memo below.
&8226;Complete the Expenses Claim Form.
&8226;Write a word, phrase or number in spaces 41-45 on your Answer Sheet.
Memorandum
From Arthur Bowyer, Head of Marketing
To Secretary
Date 30.11.97
Re Expenses claim from
Could you fill out the rest of this Expenses Claim Form. for me for my trip to Liverpool last week to attend the VIS conference？ I enclose a couple of receipts.
(41)
第7题
&8226;Read the memo and the e-mail below.
&8226;Complete the form.
&8226;Write a word, phrase or numbers in spaces 41-45 on your Answer Sheet.
MEMO
To: All Line Managers
From: Louis Harvey, Accounts
Overtime payment
Please could you let me have any staff overtime details dating from 30/8/06 to 29/9/06 as soon as possible so that the salaries can be calculated？ Please remember to state if the worker would prefer to be paid or have leave.
Thanks a lot.
To: louisharvey @ fibretech, co. uk
From: jimbrooks@ fibretech, co. uk
Subject: overtime payment
Robert White, Assistant in Personnel, has done 28 hours' overtime this month, i.e. three extra shifts. He would like to have time off.
Overtime Payment
Worker's name: (41) ______
Extra hours worked: (42) ______
Period ending: (43) ______
Pay/Leave: (44) ______
Department: (45) ______
(41)
第8题
？Read the memo below from the CEO of your company.
MEMO
To: International Sales staff
From: CEO
Date: 30/10/04
Subject: 50th anniversary celebration
I think it would be a good idea to include some of our overseas clients on the guest list for the formal event we are planning as part of the company's 50th anniversary celebrations.
Could all International Sales staff write to their most important clients to invite them to the event.
？Write a letter to an overseas client, Mrs Johannson:
？inviting her to the event
？giving her the date of the event
？giving details of what will happen at the event
？explaining what overnight accommodation is available.
？Write 60-80 words on your Answer Sheet.
？Do not include any postal addresses.
第9题
&8226;Read the memo and the information about office laser printers.
&8226;Complete the form. below.
&8226;Write a word, phrase or number in spaces 41-45 on your Answer Sheet.
Memo
To: Tim Nicholls
From: Rachel West
Date: 20 December 1998
We'll have to order the new printer today or it won't be delivered before Christmas. Could you look at these 3 printers and choose one？ We need a printer that is fast but not the most expensive. Could you place the order for me this morning and leave me a copy of the order form？
560Pro Tek200 Projet
Width 50cm 40cm 62cm
Depth 53cm 50cm 49cm
Height 40cm 33cm 37cm
Pages Permin 3 6 4-5
Memory 12MB 24MB 20MB
Price ￡2995 ￡3495 ￡3900
Order Form
Contact person (41)______ .
The type of printer (42) ______ .
Price (43) ______ .
Date of order (44) ______ .
Memory (45)______ .
(41)
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