&8226;You are a clerk in Lucky Tourism Company. You are responsible for arranging travelin

t covering recent developments for store managers.

?Look at the graphs and email below, on which you have already made some handwritten notes.

?Then, using all your handwritten notes, write your report for store managers.

?Write 120-140 words on a separate sheet.

me is on people management. We'll give you clear guidelines, explicit case studies, exercises, presentations and evening syndicate work. The focus is on reality and what can and cannot be done in the actual business environment.

(16)

rovide you with whatever suits the occasion from knowledgeable ex pert to glamorous celebrity. As you know, it's what they say and how they say it. We can advise on and deliver unforgettable presentations or spellbinding storytelling. Call us.

(14)

How to approach Speaking Test Part Two

&8226;In this part of the test you give a short talk (approximately one minute) on a business topic.

&8226;You choose one of three topics. Each one is in the form. of a question beginning What is important when ... ? There will be two words or phrases to help you develop your ideas, but it isn't essential to use these.

&8226;You have I minute to prepare your ideas. In this time make brief notes to give you a structure and some key words.

&8226;When you talk, make the structure clear, for example by giving a brief introduction and conclusion, and using linking words and phrases to introduce each section.

&8226;Speak to both the examiner and the other candidate, and listen to what the other candidate says. You will have to ask the other candidate a question about their presentation after they have spoken.

&8226;Remember that you are being tested on your ability to speak in English, not on your knowledge of specific areas of business, so if you don't know much about a topic, just say what you can about it.

1. Practise preparing short talks on the topics below and on the next page.

Task Sheet One

A WHAT IS IMPORTANTWHEN...?

Advertising a product or service

- Appropriate media

- Competition

-

-

B WHAT IS IMPORTANT WHEN... ?

Preparing to attend a conference

- Information about the speakers

- Planning the journey

-

-

C WHAT IS IMPORTANTWHEN...?

Setting targets

- Staff morale

- Planning

-

-

2. Task Sheet Two

A WHAT IS IMPORTANTWHEN...?

Managing staff

- Motivation

- Experience

-

-

B WHAT IS IMPORTANTWHEN...?

Attracting investment

- Strategic planning

- Public relations

-

-

C WHAT IS IMPORTANTWHEN...?

Preparing for a product launch

- People involved

- Costs

-

-

ight. I guess I should have thought more carefully about wearing the fight sort of things, gut I was a bit disorganized and rushed out of the flat as if it was just an ordinary day and then felt like an odd one out when I got there and saw everyone else in suits. I was so embarrassed.

(22)

ring my be a suit. I arrived on time and so did the other three applicants. But they kept us waiting for an hour and a half while they tried to sort themselves out. By the time I went, I was so impatient with the company I didn't want the job any more.

(20)

&8226;Read the article below about the people test.

&8226;In most of the lines 34-45 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.

&8226;If a line is correct, write CORRECT on your Answer Sheet.

&8226;If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.

When an organization doesn't work right, executives are often quick to blame for "people problems". But that's wrongheaded, If an organization is not suited

34 to the skills and attitudes of its members, the problem lies in with the design,

35 not the people. For this test, first look at your key players -- the members of the

36 top management team and other individuals are deemed critical to the business.

37 For each, ask them whether the design provides the appropriate responsibilities

38 and reporting relationships and wins their commitment. If so, for example, your

39 CEO is a marketing type one and the design focuses her attention on

40 performance management, you have got a problem. Now look at the pivotal

41 jobs in the design -- the position that will need to be staffed by highly talented

42 people even if the organization is to work well. Typically, these will include the

43 heads of all key business units and the managers of all functions who involved

44 in critical cross-unit relationships . Do you have the career paths ready and development initiatives needed to create it and retain new talent for tomorrow?

45 Do you have outstanding people to staff these jobs today?

(34)

on pack, but I hope it's not too late to change my mind - I only sent it in last week. The thing is, I've now got an urgent appointment at the office, so I'll have to leave early - I've tried moving the meeting to another day, but that just isn't possible. It's a shame, because this is the first time I've been able to come.

(22)

听力原文：A: Long distance. May I help you?

B: Yes, I want to make a person to person call to Denver, please.

A: What is the name of the party, please?

B: Robert Ritchie.

A: How do you spell that?

B: It's R-I-T-C-H-I-E.

A: And What is the number?

B: It's 736-4859, but I don't have the area code.

A: Just a minute, please.

Conversation Three

A: Excuse me. Could you tell me how to get to the laundromat from here?

B: The laundromat? Sorry, I really don't know.

A: Well, thanks anyway.

&8226;Look at the note below.

&8226;You will hear a talk between a caller and an operator.

The caller want to make a (5) distance call to (6)

2. The name of the party: Robert (7)

3. The telephone number: (8)

听力原文：A: Hi, Sally. Welcome back. How was the West Coast?

B: Terrific. I had a wonderful time. It was really nice to get away from the city for a while.

A: What did you think of L. A.?

B: it was all right. I liked it better than I thought I would. It's very clean and spacious, and it's got lots of trees. The problem is transportation. The bus service is terrible and of course, they don't have a subway, so it's a little difficult to get a- round. We had to rent a car.

A: And what did you see?

B: Oh, the usual things. We took a drive around Hollywood and looked at the stars' homes and then we went to Universal Studios and Disneyland.

A: How did you like Disneyland?

B: It was great! We really enjoyed it. We took all the rides, some of them twice and had lots of fun. I felt just like a kid again.

A: Was the weather good?

B: Oh, yeah. It was nice and warm in L. A. and cool but comfortable in San Francisco.

A: Cool in San Francisco? That's surprising.

B: Yeah, it surprised us a bit, too. We didn't take any sweaters or anything. But they say it's always like that in August. Anyway, I just loved it. It's probably the most beautiful town in the U. S. —all those hills, and the bay, and those charming old Victorian houses.

A: So, you liked it better than L. A. ?

B: Oh, yes. There's much more to see and do. And because it's smaller than L. A. , it's a lot easier to get around. There are lots of buses and street- cars, and of course, the cable cars.

A: What did you like best?

B: Oh, I don't know. It's hard to say. I liked Golden Gate Park and Fishermen's Wharf. But, I guess, most of all, I liked the cable car ride that was the most fun.

&8226;You will hear three conversations.

&8226;Write down one or two words or a number in the numbered spaces on the notes or forms.

&8226;After you have listened once, replay the recording.

Conversation One

&8226;Look at the note below.

&8226;You will hear a woman talking her visit to the West Coast.

Sally came back from the West Coast, the L. A is very clean and (1) but the traffic is terrible.

2. She took a drive around (2) and visit the stars' home.

3. It was nice and (3) in L. A. but (4) in San Francisco.