A.Mimic the content of the message
B.Probe, then content, then advise
C.Evaluate the content, then advise
D.Rephrase the content and reflect the feeling
E.None of the above
第1题
A.Reduced productivity
B.Increased hostility
C.Low morale
D.Increased conflict
E.Increased stress
第2题
A.Project archives, formal acceptance, and lessons learned
B.Change requests, project records, and lessons learned
C.Lessons learned, performance reports, and change requests
D.Communication management plans, change requests, and project archives
E.None of the above
第3题
A.Be as brief as possible and emphasize the practicality of his or her ideas
B.Provide options, including the pros and cons
C.Stress the relationships between his or her proposals and the people concerned
D.Remain patient if the other person goes off on tangents
E.Speak as quickly as possible to ensure that all the information is conveyed
第4题
A.Having a war room
B.Using a tight matrix
C.Being a good communication blocker
D.Being a communication expeditor
E.Holding effective meetings
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