1993年年底，中央政府主导的以政务信息化为特征的系统工程()开始启动。

借助( )面向社会、面向公众。

A、电视

B、计算机

C 、通信

D、网络

Revise the following e-mail message. And the formatting of the message is to be scored.

TO: Andrea Kana

This message is in response to your recent inquiry about mail costs. Your message of April 30 said that you wanted a brief explanation of what is being done in Mail Services to cut back on overall costs. I can tell you that I've been doing many things to cut costs.

For one thing. l' m trying very hard to locate duplicate names and addresses inadvertently included in our mailing lists. This problem is particularly difficult when we merge multiple mailing lists. Another thing l'm doing relates to envelope size. Departments that use envelopes larger than 631 by 1131 are costing us a lot of money. which they do not realize. Therefore. 1 am making a proposal to all departments to limit the envelope size.

Finally. l' m looking into the possibility of presorting some of our first- and third-class mail. Mailings that are presorted are charged less.

George Miller

15. In accordance with your wishes , we are sending you under separate cover two contract forms. (to make it concise)

16. The committee reached the conclusion that a great majority of students had a preference for mail-in registration. (to improve the vigor and clarity)

17. Reference is made to your May 7 letter in which you describe the approved procedure for initiating a claim. (to make it conversational)

18. You won' t be disappointed with the many electronic services we now offer. (to make it positive)

19. It is imperative that you reply at once. (to make it courteous)

20. This letter is to inform. you of an important change in our policy concerning insurance. (to emphasize "you" attitude)

21. Every employee is entitled to see his personnel file. (to eliminate gender bias)

22. According to you , the it stopped working. (to avoid mistrust)

23. You must return the form. by 5 p. m. (to change the aggressive tone to a friendly one)

24. We will inspect the building plans before construction begins. (to avoid dangerous words)

You should use complete sentences.

11. Explain five strategies for improving communication among diverse workplace audiences.

12. What does ethnocentrism refer to?

13. What are the techniques for building interest in a persuasive request?

14. What are the five significant characteristics of culture?

, the mobile phone , and the Internet are all instrumental in the continuing development of the Information Age. Previously , in the Industrial Age , raw materials and physical labor were the key ingredients in the creation of wealth. Today, however, wealth depends on the development and exchange of knowledge. Individuals in the workforce offer their knowledge , not their muscles. Knowledge workers get paid for their education and their ability to learn. More recently , we are hearing the term information worker (i-worker) to describe those who work with information and technology. Regardless of the terminology, knowledge and information workers engage in mind work. They deal with symbols: words, figures , and data. Some knowledge workers in the US worry over the outsourcing of their jobs to skilled workers in other countries. Outsourcing overseas is a reality. Jobs that can be condensed to a set of rules are likely to go first either to workers abroad or to computers. Although we cannot predict the kinds of future jobs that will be available , they wil1

undoubtedly require brainpower and education. Existing jobs , in both good and bad times, give way to shifts in technology and competition. Recessions are followed by recoveries , and the economy adjusts , as it has always done in the past. In the current climate of outsourcing and changing job requirements , workers need to be flexible , to learn continually, and to have strong basic skills.

As a knowledge and information worker , you can expect to be generating , processing, and exchanging information. Whether you work in m-commerce (mobile technology businesses) , e-commerce (Internet-based businesses) , or bricks-and-mortar commerce, nearly three out of four jobs will involve some form.of mind work. J obs that require thinking, brainpower, and decision making skil1 s are likely to remain plentiful. To be successful in these jobs , you wil1 need to be able to think critically, make decisions, and communicate those decisions.

Management and employees will be working together in such areas as product development , quality control , and customer satisfaction. All workers , from executives to subordinates , need to think creatively and critically. Even in factory production lines, workers are part of the knowledge culture. One of the secrets of a well-known carmaker’ s success in the past , said a chief executive of the Japanese carmaker, "is that the company encourages every worker , no matter how far down the production line , to consider himself or herself a knowledge worker and to think creatively about improving his particular corner of the organization. "

Mark the following statements True or False according to the information provided in the text.

1. Today , the development of economy is based on information and knowledge.

2. In the Industrial Age , raw materials and physical labor were the most important in

the creation of wealth.

3.In the Information Age , the creation of wealth depends on the development and

exchange of information and knowledge.

4. In the Information Age , people in the workforce offer more of their knowledge ,

rather than just their muscles , to do their jobs.

5. Knowledge workers are a team of workers formed by people in the management of a

company.

6. Information workers get paid for their education and their ability to learn , and they

engage in mind work , dealing with words , figures and data.

7. Outsourcing of knowledge workers' jobs overseas is not a reality in the US.

8. Knowledge and information workers work at jobs that require thinking , brainpower ,

and decision making skills.

9. To be successful as a knowledge worker , one needs to be able to think critically,

make decisions , and communicate those decisions.

10. All workers , from executives to subordinates , need to think creatively and critically, but those far down the production line should not regard themselves as knowledge workers.

通常消费档次越高，则消费者对卷烟需求的多样性( )。

A、越高

B、越低

C、不变

D、多变

在机会型市场，卷烟消费者一般( )。

A、没有特别青睐于哪种品牌

B、一般青睐于竞争对手品牌

C、对产品的需求尚未明确

D、一般青睐于我方品牌

某品牌在全部同类商品销量或销售额中所占的比重是指( )。

A、市场覆盖率

B、市场占有率

C、市场渗透率

D、市场收益率

单品订足率是反映各卷烟品牌()的指标。

A、重复采购占比

B、客户定额是否用足

C、客户需求满足占比

D、上柜销售覆盖面

绩效评估是从( )上反映绩效考核的过去、现在以及将来之间的关系。

A、层级横向

B、层级纵向

C、时间横向

D、时间纵向