Dear Mr. Blank:
Last October I signed a contract with your company for the installation of dry walls and the renovation of a bathroom in my home at the above address. I am now appealing to you to have this work completed in a satisfactory manner.
I have spoken to your Quincy, Mass, store manager on several occasions, to the plumbing department manager, to your maintenance people, and to anyone else who seemed to be in a position to assist in completing the work. I have received considerate responses followed by service people trying to do the necessary work.
Nevertheless, I have had expensive broadloom rugs badly stained; I have had water pour through my kitchen ceiling at least six times after your people left my home with everything supposedly in order; and I now again have leaks, grout falling out, and other defects. I have experienced nothing but trouble with your workmanship and materials from the outlet. I will illustrate with detail--an incomplete list--which your records should confirm.
1. An expensive vanity was delivered with doors assembled upside down and doors catches not functioning properly.
2. The dry wall work was left in such rough condition that your installers had to return several times. In some areas sanding was overlooked; in others, dry wall taping was not used, and molding was left incomplete. (The next few paragraphs listed additional defects.)
Mr. Blank, I had your service people come to the house at least six were denials of responsibility. Children were blamed, etc. And in each case, it was finally established that the installation was faulty. At this writing, water is again leaking to the floor below when the shower is used.
Frankly, I believe I have reached the point of no return in dealing with your local staff.
I now want to have my bathroom completed in a workmanlike manner, even if it means removing the entire installation. In the event that any removal is necessary, I will not accept a patched-up finish.
For a job that costs about 2,500, your performance has been outrageously bad. I expect the courtesy of a prompt reply from you, and the necessary inspections and corrections from qualified personnel.
Sincerely yours,
Howard Gerber
What does "vanity" mean?
A.Emptiness.
B.Fair for cosmetic.
C.Dining table.
D.Door.
第2题
银行业从业人员在业务活动中,为了赢得客户的信赖,可以向客户明示或暗示规
避金融、外汇监管的规定。 ()
第4题
A.银行业从业人员在业务活动中,应当树立依法合规意识,不得向客户明示或者暗示规避金融、外汇监管规定
B.一般而言,法律法规的规定既包括授权性规定,也包括禁止性、义务性或程序性规定
C.程序性规定属于法律明确规定不可以从事的行为
D.义务性规定要求行为人必须履行的行为
第5题
A.银行业从业人员在业务活动中,应当树立依法合规意识,不得向客户明示或暗示规避金融、外汇监管规定
B.一般而言,法律法规的规定既包括授权性规定,也包括禁止性、义务性或程序性规定
C.程序性规定属于法律明确规定不可以从事的行为
D.义务性规定是法律要求行为人必须履行的行为
第7题
银行业从业人员在业务活动中,为了赢得客户的信赖,可以向客户暗示规避外汇监管的规定。()
A.正确
B.错误
第8题
A.为了避免发生利益冲突,本人及亲属不得购买所在机构销售的金融产品
B.即使离职后,也不能透露任何客户资料
C.可以根据内幕信息为客户提供理财建议
D.在业务活动中可以将内幕消息告知机构内的所有人员
E.应该树立依法合规意识,不得向客户明示或暗示以诱导客户规避金融、外汇监管规定
第9题
以下关于监管规避的说法不正确的有()。
A.银行业从业人员在业务活动中,应当树立依法合规意识,可以向客户明示或暗示规避金融、外汇监管规定
B.规避是指为逃避法律、法规中禁止性、义务性以及程序规定而采取的以合法形式逃避法定义务、掩盖非法或违规事实的行为
C.法律法规的规定既包括授权性规定,也包括禁止性、义务性或程序性规定
D.银行违反禁止性、授权性或程序性规定将会对其产生直接不利的后果
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