Loyal customers are an organization's only protection against bankruptcy, and losing them because of neglect or indifference is downright sinful. Not only do satisfied customers continue to fatten the till, they often encourage others to buy. This is advertising that doesn't cost a penny. And although there are always problems in giving good service to customers, maintaining their patronage(光顾) isn't all that difficult. It's a matter of attitude, of believing that everyone who buys from you is entitled to the best treatment you can deliver. Plus giving just a little more than you have to.
We said there are always problems in giving good service to customers. The reason, of course, is that no organization is perfect, and there's many a slip: unreasonable delays in filling orders, shipping the wrong merchandise, failing to answer letters promptly, and so on.
Sometimes these errors or failures can't be helped. For example, if you can't get parts because of material shortages or a transportation strike, customers may be denied the goods they've ordered. And not infrequently the customer is to blame—for example, failing to clearly identify the article or service required.
Yet no matter who is at fault, customers whom you value highly should generally be given the benefit of the doubt. Note that we said "customers whom you value highly." The old saying(格言) goes that all customers should be treated alike is a myth. Customers who repeatedly place large orders and pay for them will naturally, get more attention than those who buy infrequently and have to be badgered to pay what they owe. However, you have to make the assumption that all customers are good unless proved otherwise.
The main idea of the passage is best expressed by which of the following? _____
A.Business organizations should not spend so much money to attract new customers
B.Maintaining customers' patronage is the most important to business organizations'
C.Customers are kings
D.Organizations should pay more attention to the benefit of their customers
第4题
王小花与张某买卖金戒指的行为是()。
A.有效的民事法律行为
B.可撤销的民事行为
C.效力待定的民事行为
D.无效的民事行为
第5题
狭义的无权代理()。
A.按有效的民事法律行为处理
B.按可撤销的民事行为处理
C.按效力未定的民事行为处理
D.按无效的民事行为处理
第6题
狭义的无权代理()。
A.按有效的民事法律行为处理
B.按可撤销的民事行为处理
C.按效力未定的民事行为处理
D.按无效的民事行为处理
第7题
显失公平的民事行为属 ()
A. 有效民事行为
B. 无效民事行为
C. 效力待定民事行为
D. 可撤销民事行为
第8题
关于无效民事行为与可撤销的民事行为的联系和区别,下列表述错误的是()。
A.可撤销的民事行为被依法撤销后,其效力与无效的民事行为一样,自行为开始时无效
B.无效民事行为与可撤销的民事行为都从行为开始就没有法律约束力
C.无效民事行为与可撤销的民事行为都欠缺民事法律行为的有效要件
D.可撤销的民事行为被依法撤销后,其法律后果与无效民事行为相同
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