—Did you see any foreigner present at the party？—She was the only foreigner ______ I saw a

A.Record the solution in the appropriate logs for future use.

B.Ask the user who reported the issue what past documentation they have.

C.Ask the user who reported the issue to explain the symptoms in detail.

D.Record what steps should be taken to resolve the issue.

A. Allow the user to demonstrate expertise.

B. Do not argue; empathize with the user, and offer to help.

C. Ask the user to watch as the technician diagnoses and corrects the problem.

D. Document each of the steps to replicate at a later time.

evice.After installing and configuring the device, which of the following steps should the technician takeNEXT？（）

A. Verity full system functionality

B. Identify the main problem and question the user

C. Document their findings, actions, and outcomes

D. Escalate the issue to upper management

red touse a static IP address. The technician notes the following configuration:Which of the following changes will allow the desktop to communicate properly with remote networks？（）

A. Changing the DNS to 172.16.1.100

B. Changing the WINS server to 172.174.136

C. Changing the netmask to 255.255.255.0

D. Changing the default gateway to 172.16.3.1

A. Switching loop

B. Broadcast storm

C. IP conflict

D. Routing loop

A. Test the computer with a known-good monitor.

B. Check if the monitor is still covered under the manufacturer’s warranty.

C. Replace the monitor’s power cord with a known-good power cord.

D. Swap out the computer’s video card.

A. Run a System Restore

B. Check Device Manager

C. Check the Event Logs

D. Check the System Information

e Cisco IOS is outdated and needs to be updated.Which of the following commands would the technician issue to replace the Cisco router IOS with the newer version？（）

A. Router#copy tftp flash

B. Router(config)#restore flash

C. Router(config)#repair flash

D. Router#copy flash run

E. Router>copy start flash

F. Router#copy start flash

e directly connected through the serial line. The technician notices that the serial line is up but cannot see any neighbors displayed in the output of the show cdp neighbors command.

In which OSI layer is the problem most likely occurring？

A．Physical

B．Data link

C．Network layer

D．Transport layer

E．Application layer

A.A remote physical layer problem exists.

B.The host NIC is not functioning.

C.TCP/IP has not been correctly installed on the host.

D.A local physical layer problem exists.