Hello,I ’m Xiaoyan.Nice to meet you. Fine,thank you. （)

-Fine, thank you.()

W: Fine, thank you. A bit busy. Though, you know, I'm trying to put everything in order in my new apartment,

M: Oh, I see. Well, I was wondering if you'd like to go to a concert tomorrow evening, I think it'll be good. And if I remember correctly, you did say you like pop music.

W: Yes, that's right, I do. It's nice of you to ask me, Mac. But I don't think I can. Margaret has already asked me to see a friend and then we'll go to the cinema together. In fact, she's getting the tickets this evening.

M: Oh, well. Never mind. What about next weekend? This concert is still on then, I think, if you're free next Saturday.

W: Oh, I'd like to very much, but what time exactly?

M: Well, it starts at 7:00 p.m. I think.

W: Oh, good, that'll be fine. The basketball match will be over by 5:30, I'm sure.

M: Good, I'll call you again when I get the tickets.

W: Sure. Bye for now.

8: Why did Mac call Lucy?

(8)

A．To ask if she's got the tickets.

B．To invite her out for a concert.

C．To offer his help with her new flat.

D．To take care of his friend.

W: Fine. thank you. A bit too busy though. You know, I'm trying to put everything in order in my new list.

M: Oh. I see. Well. I was wondering if you would like to go to a concert to- morrow night. I think it will be good. And if I remember correctly, you did say you liked country music.

W: Yes. That's right; I do. It's nice of you to ask. Bob. But I don't think I can. Mother has already asked me to see a friend and then we'll go to the theater together. In fact she's getting the tickets this evening.

M: Oh. well, never mind. What about next weekend? This concert is still on then, I think, if you are free next Saturday.

W: Oh. I'd like to very much. But what time exactly?

M: It starts at 7:30. I think.

W: Oh. good. That'll be fine. The tennis match will be over by five o'clock, I'm sure.

M: Good. I'U call you again when I get the tickets.

W: Sure. Bye now.

Why does Bob call Nancy?

A．To ask if she's got the tickets.

B．To invite her out for an evening.

C．To offer his help with his new flat.

W: Fine, thank you. A hit too busy though. You know, I'm trying to put everything in order in my new flat.

M: Oh, I see. Well, I am wondering if you'd like to go to a concert tomorrow night. I think it will be good. And if I remember correctly, you did say you liked country music.

W: Yes. That's fight. It's nice of you to ask, Bob. But I don't think I can. Mother has already asked me to see a friend and then we'll go to the theatre together. In fact she's getting the tickets this evening.

M: Oh, well, never mind. What about next weekend? This concert is still on then, I think, if you are free next Saturday.

W: Oh, I'd like to very much. But what time exactly?

M: It starts at 7:30, I think.

W: Oh, good. That'll be fine. The tennis match will be over by 5 o'clock, I'm sure.

M: Good, I'll call you again when I get the tickets.

W: Sure. Bye.

Why did Bob call Nancy?

A．To ask if she's got the tickets.

B．To invite her out for an evening concert.

C．To offer his help with her new flat.

M：Thank you．

F：So，you're the Training Manager of Anderson，am I right?Give me some background of the company—so I get a general picture．

M：Joseph Anderson founded the company nearly twenty years ago，and he ran it for a long time．Our businesses had been doing fine，but now with the intense competition in the field，we are actually going downwards．The biggest problem now is to improve the efficiency among various chain shops，I mean，retaining our control without affecting each store's autonomy。Mr．Anderson intends to organize a training programme for all the shop owners．so here I am．

F：What kind of training programme do you intend to have?

M：I was thinking of something like communication strategies，ways to improve your efficiency，etc．An-yway，there should be no worries about the training resources，as we do have plenty of them．But then I wonder about the appropriate method for the delivery．

F：In this case，I would recommend the‘case study’，which I thought wouldn’t be an unfamiliar term to you，right?

M：Yes，I know，but not so much．Could you tell me more in detail?

F：OK．Case studies are particularly useful in depicting a holistic portrayal of a client's experiences and results regarding a programme．For example，to evaluate the effectiveness of a programme's processes，evaluators might develop case studies on its successes and failures．They are used to organizing a wide range of information about a case and then analyzing the contents．A case can be individuals，programmes，or any unit，depending on what the programme evaluators want to examine through indepth analysis and comparison．

M：I see，it sounds very applicable．But how could we develop a case study that is tailored to our company's needs?

F：OK，there're normally five steps．I'll go through them one by one．

M：All right，please go ahead．

F：The first step is about the data collection．You must make sure that all necessary data is gathered-first-hand would be preferred，but second-hand is also OK。For example，if the study is to highlight a programme's failure with a client，data would be collected about the programme，its processes and the client．Data could result from a combination of methods，including documentation(applications，histories，records，etc．)，questionnaires，interviews and observation．

M：Yes．

F：And then the data is organized into an approach to highlight the focus of the study．In our example，data in the case would be organized in a chronological order to portray how the client got into the pro-gramme，went through it and did not receive effective services．

M：So that should be the second step．What's next?

F：You're right．The third step concerns the development of a case study narrative．The narrative is a highly readable story that integrates and summarizes key information around the focus of the case study．The narrative should be complete to the extent that even an outside reader could understand what happened regarding the case．

M：Ok，please go on．

F：The narrative might be then validated by reviews from programme participants．For example，the cli-ent for whom the programme failed，would read the narrative to ensure it fully depicted his or her ex-perience and results．

M：Indeed，and I guess that’s step four?

F：Exactly．Then comes our final step in the case study．The case studies might be cross-compared to isolate any themes or pattems．For example，various case studies about programme failures might be compared to notice commonalities in these clients'experiences and how they went through the programme．

M：OK，that's a very detailed illustration of the case study method．I wonder if you have any real life examples?

F：Sure．Here is a sample of a case study report．The evaluation includes focus on the programme's process，outcomes and facilitation．You could take it away for reference．

M：Thank you very much．But is there any other material that could be used?

F：

A．To retain the ownership of the various chain shops．

B．To improve the efficiency among various chain shops．

C．To ensure more flexibility of the various chain shops．

(A) I am fine, thank you.

(B) I am in the living room.

(C) I'm 48.

(36)

A．

B．

C．

B、Fine, thank you、And you?

C、How do you do?

D、I'm good.

(15)

A．Fine, thank you.

B．I'm reading.

C．I'm in the office.

M: Fine, thank you.

W: I'd been wondering when I'd run into you. Have you been here long?

M: I arrived yesterday, on Sunday. How about you?

W: I got here a few days ago, on Saturday. No—wait a minute, what's to day?—Sorry Friday, not Saturday.

M: But we didn't have to be here till today.

W: Yes, I know, but I wanted to get my things moved into my room, and just take a look around. So, did you decide to do English in the end?

M: No, I changed my mind and opted for history instead. And you're doing biology, if I remember correctly.

W: Yes, although to start with I couldn't decide between that and geography.

M: How much reading have you got? I was given an amazingly long list of books to read. See!

W: Wow, it does look pretty long.

M: Well, I counted 57. I could hardly believe it! What's your list like?

W: Well, it's not as long as yours, but there are 43 altogether. I don't know how I'm going to get through them all.

M: Well you don't have to read them all this week! You just have to stay ahead of the lectures and seminars. Have you got your class schedule yet?

W: Yep. It came with the reading list. When's your first lecture?

M: Tuesday. How about you?

W: The day after. It's my busiest day; I've got two lectures in the morning and one in the afternoon.

(23)

A．Tuesday.

B．Friday.

C．Saturday.

D．Sunday.