Listen to the dialogues and choose the best answer for each question. Dialogue One question 1

A、About 5 minutes

B、About 10 minutes

C、About 15 minutes

D、About 20 minutes

A、The Internet plays an essential role in his life.

B、The Internet is an interesting tool in his life.

C、The Internet has a negative influence on his life.

D、He doesn’t want to spend too much time on the Internet.

A、He uses microblog to chat with people.

B、He uses microblog to touch people.

C、He uses microblog to communicate with people who have the same interests with him.

D、He uses microblog to help people.

Listen to the dialogue. Then write the words you hear in the blanks. (I=Interviewer, IT= Indira Thambiah) I. Argos sells goods in its ____1_____ stores and online. How do you run these operations successfully _____2_______? IT. The key to our success is that we treat the customer as a single _____3____, and we don't treat customers as online customers or store customers. Our experience shows that customers will sometimes buy online, sometimes order on the telephone and sometimes go into the stores to pick up goods. So we need to understand what our customers want at any one time or what our customers want depending on the product that they' re buying, and serve those customers in the most _____4______ way. In terms of our operation, our operations are fully ____5____. The prices that we show on the website are identical to the prices that you would pay in the store. You can call up a call center and enquire about an order that you, you placed through any channel, whether that's the store, the website or the telephone. And if you buy something from the website and you don't like what you've got you can return that item to a store. So running a ___6___ operation is the key to our success. We don't run operations side by side; we run a truly integrated multichannel offer. I. What do you think are the keys to success in online selling? IT. I think the, the most important thing is to understand that customers use websites for lots of different reasons. Some people are coming to a website to actually buy something on that day; a lot of other people are coming to a website to ____7____ information either about a product or about the retailer, and the key to selling online is to understand or recognize what the customer wants when they're on your website and try and provide that information. So the keys for us are providing good _____8_____ and good information - technical information on all of the products that we sell; being very clear about the price of the product and any _____9_____ that are running alongside those products; being very clear to the customer about what the ____10____ options are for each individual product; and then, allowing them to find all of that information and then buy once they’re ready.