第1题
第3题
Directions: In this section, you will hear several passages. Listen to the passages carefully and then answer the questions that follow.
听力原文: I'm so glad to see so many of you sign up for this cleanup project. We need all the help we can get. As you probably know, we'll be cleaning up the trails of this mountain today.
Let's begin by dividing the group. There are thirty of us, so we'll divide up into two fifteen-person teams. I want one team to take the east side of the mountain and pick up litter along the trails, paying special attention to the picnic areas. And the other will take the west side and pick up the litter, paying special attention to the rivers and streams. I'm passing around plastic trash bags for you to place the litter in. Please take at least two bags, as there is a lot of trash. When you've filled the bags, bring them back to this area and we'll dump them altogether into that huge trash bag. If you find any aluminium cans, toss them into the many boxes we have already placed along the trail. Later, we will pick up the boxes and take the cans to the recycling center.
How will the club members work to clean up the area?
A.They will work alone.
B.They will work in pairs.
C.They will work in two 10-person teams.
D.They will work in two 15-person teams.
第4题
Directions: In this section, you will hear several passages. Listen to the passages carefully and then answer the questions that follow.
听力原文: I'm so glad to see so many of you sign up for this cleanup project. We need all the help we can get. As you probably know, we'll be cleaning up the trails of this mountain today.
Let's begin by dividing the group. There are thirty of us, so we'll divide up into two fifteen-person teams. I want one team to take the east side of the mountain and pick up litter along the trails, paying special attention to the picnic areas. And the other will take the west side and pick up the litter, paying special attention to the rivers and streams. I'm passing around plastic trash bags for you to place the litter in. Please take at least two bags, as there is a lot of trash. When you've filled the bags, bring them back to this area and we'll dump them altogether into that huge trash bag. If you find any aluminium cans, toss them into the many boxes we have already placed along the trail. Later, we will pick up the boxes and take the cans to the recycling center.
How will the club members work to clean up the area?
A.They will work alone.
B.They will work in pairs.
C.They will work in two 10-person teams.
D.They will work in two 15-person teams.
第5题
When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy's Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long. Some even Offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm "thank you" from the clerk. Many stores even allow customers to take their shopping carts out to the parking lot. In that way, they don't have to carry heavy bags out to the car.
In America, customer service continues long after the sale. Many products come with a money-back guarantee, ff there is a problem with the product, customers can take it back. The customer service representative will often allow them to exchange the item or return it for a full refund.
From the passage we know in America the principle of customer service is ______.
A.to be fast and convenient
B.to make customer the center of attention
C.to be the first in the world
D.to make the customer feel at home
第6题
A、pay attention to
B、pay to
C、attention to
第7题
A. pay attention to
B. paying attention to
C. paying attention on
第8题
A.reach
B.gain
C.achieve
D.succeed
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