I haven't seen her for years and she has changed beyond____. （recognize)

听力原文：W: Hi, Jim. I haven't seen you for a few weeks.

M: Oh, hi, Mary. (9)I have been studying a lot for my final exam.

W: Well, this semester is about over now.

M: Yeah. (8)My brother is coming for a visit this summer and we'd like to see some of the country, but traveling is so expensive.

W: Have you thought about camping?

M: Camping? I've never done that.

W: I think you'll really like it. (10)you can rent the equipment you need.

M: Is it cheap?

W: Yeah, much cheaper than buying or staying at the hotel.

M: Good idea. Here is my bus. I'll talk to you about this again and get all the details.

(8)

A．To travel with his friends.

B．To travel with his brother.

C．To go to see his brother.

D．To work as a tour guide.

听力原文：W: Hey, Jake, rise and shine.

M: What time is it, Sheila? I have no idea how long I've been here.

W: Hmm ... the library is toe quiet. You need a place that's nice and noisy to study.

M: You've got a point. I always mean to study hard but I quickly nod off. It's just too quiet here.

W: Maybe you were thinking of Carlson's psychology lesson. That's as good as a sleeping pill.

M: Yeah, nice guy, but he just can't seem to come down to earth. The whole time he seemed to be talking to himself.

W: You should have been in my history class with Professor Rivers. What a trip! One student got up and challenged him to name 6 women who contributed to the American Revolution. He was speechless.

M: The class must have been buzzing.

W: Especially when the student started rattling off over a dozen names. She was no fool and she wasn't going to let him off the hook.

M: Seems she gave Professor Rivers a good lecture.

W: Yeah, although I kind of felt she should have given him a chance to save his face. After all I doubt whether many people can name even one.

M: That's true. I sure can't.

W: Jake, Jake. You should attend Professor Anderson's class on women's studies. She'll tell you about people like Sarah Bradlee Fulton, a spy who was a key figure in the Boston Tea Party.

M: Hmm... Maybe Rivers should join me.

(23)

A．The man is too sleepy.

B．The library is too quiet.

C．The library is nice and noisy.

D．The man has been there for a long time.

Judy Sodhi is in her fi rst teaching year at the National College, a private college offering short courses in accounting, auditing and management. In her fi rst year Judy has primarily taught the Certifi cate in Managerial Finance. This is a three-day short course which ends in an externally set examination, marked and invigilated by staff employed by the Institute of Managerial Finance (IMF). The IMF also defi nes the syllabus, the length of the course and accredits colleges to run the course. There are no pre-conditions for candidates who wish to attend the course. Last year Judy ran the course 20 times with an average of nine students on each running of the course. At the end of each course every student has to complete a post-course evaluation questionnaire. Judy does not see these questionnaires and has received no feedback about her performance.

As the college is a virtual organisation using serviced training rooms, Judy rarely sees her manager Blake Jones. However, he contacted her recently to suggest that they should conduct her fi rst appraisal and a date and time was agreed. Blake explained that ‘it would be just a general chat looking at how the year had gone. We need to do one to satisfy the college and the IMF’. The time of the appraisal was set for 3.00 pm, fi nishing at 5.00 pm.

The appraisal did start with a general discussion. Blake outlined the plans of the organisation and his own promotion hopes. Judy was surprised to see that Blake was not following any standard list of questions or noting down any of the answers she made. She told him that one of her main problems was the numeracy level of some of the candidates. She recognised that the course had no pre-conditions, ‘but it does require some basic mathematical skills that some of our candidates just do not have’.

After listening to Judy for a while Blake produced a statistical summary of the feedback questionnaires from the courses she had run in the last year. He said that the organisation expected its lecturers to attain an acceptable result in all 10 questions given in the post-course questionnaire. An acceptable result ‘is that 90% of all candidates said that they were ‘satisfi ed or very satisfi ed’ with key aspects of the course’. Judy had achieved this on seven of the questions but specifi cally failed on the following performance measures;

– Percentage of candidates who felt that the course was relevant to their current job – only 65% of your candidates felt that the course was relevant to their current job.

– Percentage of candidates who passed the examination – only 88?88% of your candidates passed the examination.

– Percentage of candidates who felt that the course pace was satisfactory – only 75% of your candidates felt that the pace of the course was satisfactory.

After expressing her surprise that she had not been given this information before, she immediately returned to the problem of numeracy skills. ‘As I told you’ she said ‘some of these students lack the mathematical skills to pass. That’s not my fault, it is yours – you should not have let them on the course in the fi rst place. You are just fi lling the places to make money’.

After a heated discussion, Blake then turned to the ‘last thing on my agenda’. He explained that it was only college policy to give pay increases to lecturers who had achieved 90% in all 10 questions, so there would be no increase for Judy next year. However, he also needed to discuss her workload for next year. He produced a spreadsheet and had just begun to discuss course planning and locations in great detail when his mobile phone rang. ‘I am sorry, Judy, I have to collect the children from school – I must go. I will write down your planned course assignments and e-mail them to you. I think that was a very useful discussion. Overall we are very happy with you. See you at the end-of-year party, and of course at next year’s appraisal.’ He left at 4.30 pm.

Required:

(a) Based on Judy’s appraisal, evaluate the appropriateness of the appraisal process and performance measures at the National College, from both an employee and an organisational perspective. (15 marks)

(b) Explain the concept and purpose of competency frameworks for organisations, assessing their potential use at the National College and the Institute of Managerial Finance. (10 marks)

听力原文：W: Mary insists she's coming to my graduation.

M: But she has to work that week, doesn't she?

What docs the man imply about Mary?

A．She won't be able to come.

B．She's not going to graduate.

C．She has a week to do the work.

D．She'll visit her sister in a week.

听力原文：W: Mary insists she's coming to my graduation.

M: But she has to work that week, doesn't she?

What does the man imply about Mary?

A．She won' t be able to come.

B．She' s not going to graduate.

C．She has a week to do the work.

D．She' ll visit her sister in a week.

听力原文：W: Janet insists she's coming to my graduation.

M: But she has to work that week, doesn’t she?

Q: What does the man imply about Janet?

(17)

A．She won't be able to come.

B．She's not going to graduate.

C．She has a week to do the work.

D．She'll visit her sister in a week.

听力原文：M: Mr. Dow seemed to think I was qualified. I can't figure out why I haven't heard from him yet. It has been nearly two weeks since I had the job interview.

W: Well, they said it would be about ten days. Listen, if you're so anxious to find out, why don't you call them and ask if they've made a decision yet?

Q: What can we learn from the conversation?

(15)

A．The man is looking for work.

B．The woman is out of employment.

C．The man thinks he is qualified.

D．The woman thinks he has failed.

听力原文：M: Hello, Sally, haven't seen you for a long time. How have you been doing in your work?

W: As a matter of fact, not very well.

M: May I ask why?

W: The truth is that I want to give up my present job. I'd like to work in a larger company with better pay and more opportunities.

M: I understand your choice. The job of a typewriter is really dull.

W: It's more than that. Sometimes when there is an urgent task, I have to work over time, even on Sundays. I really couldn't bear that.

M: Do they give you extra pay for your overtime?

W: Extra pay? I haven't thought about that. My only hope now is to leave this company as soon as possible. I'm going crazy.

M: Have you found any suitable jobs, may I ask?

W: Not yet. But I have received several interviews and the Sunshine Washing Machine Company's personnel manager telephoned me this morning for the second interview. Their general manager wants to see me in person. I'm the only person who has received the invitation.

M: If you make it, will you leave the present company at once?

W: I haven't received the pay of this month. I need to give my present employer sufficient notice of thirty days.

M: I hope you may succeed.

W: Thank you.

(23)

A．Because she can not get extra pay.

B．Because she hopes for more opportunities.

C．Because she can not bear the dull environment.

D．Because she dislikes the manager.