Many phosphors are based on activators doped into a host matrix.

Passage 1

1. The first fax message is sent by ().

2. The first fax message is sent to the ()of Phillips and Sons.

3. The first fax message is sent at ()on Thursday.

Mistakes with the order:

Jackson Accountants ordered best quality computer paper. but they received(4)computer paper.

Jackson Accountants ordered 10 pads of (5) , but they received none.

6. The second fax message is sent by ().

7. The second fax message is sent to ().

Problems with the order:

The Reference Number on the order was (8).

The number on the Delivery Note is (9).

The order has been delivered to another client.

Solutions( 解决办法):

There will be a (10) tomorrow morning.

Questions 24 to 27 are based on the following passage.

Are there any chronic (长期的) complainers where you work? It seems like every workplace has them —the people for whom the weather is always too warm or too cold, the food is bad, the work is dull, and so on. No matter how good things get, they still only see the bad. They go to huge lengths to point it out to everyone around them.

I’m not saying we should forbid complaining, but workplaces need to do something about the chronic complainers because they tend to make people around them unhappy at work. It ’s a fact that negative people are highly contagious (传染的) and one chronic complainer can easily get an entire department down.

We try many different strategies to deal with complainers. But most of the strategies we normally use on complainers don’t help and often make matters worse. So what does work? Here’s a simple but very effective trick.

A friend of mine who’s a dentist told me about an elderly complainer who was a patient of hers. Every time he came in for an appointment, he ’d complain. My friend is a naturally happy person and would try to cheer him up. But it didn’t work and just made him complain even more.

So I taught her this trick, and the next time he came in for an appointment she was ready. He sat on the chair, and immediately started complaining. After listening to his usual complaints for a while, my dentist friend said, with deep sympathy in her voice, “You know, that sounds terrible. I don’t know how you deal with all of these problems.”

You know what he said? “Well, well, it’s not THAT bad!”

This approach works because it gives the complainer what he’s really after: understanding of what is, for him, a difficult situation.

24. Chronic complainers are those who _____.

A.usually express feelings of dissatisfaction

B.tend to see the good side of everything

C.like to talk with anyone about weather

D.often share their feelings about others

What is the author’s attitude to chronic complainers at workplace?A.They should be put in the same department

B.Their complaints should be forbidden in the office

C.Something should be done to make them negative

D.Measures should be taken to stop their complaints

What did the dentist use to do with the elderly complainer?A.To complain together with him

B.To persuade him to stop talking

C.To try to make him happy

D.To ask him questions about his life

What does a complainer hope to get by making complaints to others?A.Advice on how to become a happy person

B.Suggestions to stay away from problems

C.Medical help and treatment

D.Others’understanding and sympathy

请帮忙给出每个问题的正确答案和分析，谢谢！

【C9】

A．counterparts

B．partners

C．collaborators

D．rivals

A．On Sunday.

B．On Saturday.

C．On Monday.

D．On Thursday.

An explosion on Thursday killed one and injured 21 in a busy street in Tongren, Southwest China's Guizhou Province.

The bomb was hidden in a rubbish bin in the city's commercial hub, where lots of shops and restaurants are concentrated.

The ear-splitting blast was heard around 12:50 p. m., said a local newspaper, citing witnesses. The power of the blast shattered(粉碎) nearby shop windows and ripped the stainless steel rubbish can to pieces.

One passer-by, identified(确认) only as Zhang, said she was shocked by the noise and saw a lot of pedestrians (行人) lying on the ground when she got to the scene.

Thirteen of the injured were taken to a local hospital after the explosion. A doctor there said five were in serious condition but already out of danger after emergency treatment. The others were just slightly hurt.

The cause of the explosion is still under investigation, said an officer with the Tongren police, but refused to speculate as to the cause.

It can be inferred from the passage that ______.

A．all the injured were taken to a hospital

B．8 of the injured were not taken to a hospital

C．the rubbish bin with a bomb was in a restaurant

D．the rubbish bin with a bomb was in a shop