Ladies and gentlemen, welcome to Dalian, a famous summer resort （避暑胜地) and one of the best 1 ___________ （what？) in China.

听力原文： Man: Good morning, ladies and gentlemen, and welcome to the Factories of the Year award. My name is Jonathan Hargreaves, and I'm Chief Executive of the Institute of Production Research, which organised these awards, in association with Barrington Business School. I'm delighted to introduce to you the school's professor of manufacturing science, Jacqueline Allen, who again chaired the panel of judges. Jacqueline.

Woman: Thank you, Jonathan, and good morning, everyone. This year's search for the Factories of the Year has produced a bumper crop of outstanding winners, which is very welcome proof that the old economy isn't dead, but is emerging revitalised from its recent problems.

As ever, we initiated our search for the best by sending each participating factory a questionnaire. This consisted of fourteen pages and probably more questions than the recipients would have liked. From their answers, each factory was assessed on a basket of performance criteria. Some of these were immediately measurable, like handover times, which of course can have a big impact on productivity and which are showing a healthy tendency towards being shortened. Another was delivery reliability, a high score in which is essential for any customer-led organisation.

Other criteria which we considered were less tangible, but no less important for that. We took staff morale very seriously, because if it's poor it can have measurable results such as high staff turnover and a high accident rate. And if a business can't easily handle change, it may well create more problems than it solves, and its future is unlikely to be secure.

The next step was for the panel of judges to assess the results and devise a shortlist. We then visited these factories. I must say, I found it fascinating to see so many factories in action. As a result of these visits, we came up with the three winners in each category.

The factories that emerged from this process shared some familiar characteristics. Impressive people-management practices, for a start. A determination among the factory's management team not to be second best, for another. And acting on the realisation that clever initiatives don't count if they don't further a factory's mission. No successful factory can, for a moment, forget its customers, whether they're internal to the company or external.

As ever, new trends emerged: an outstanding level of competence in supply-chain management, as well as in manufacturing, is increasingly important. The links between a factory, its suppliers and its customers can make or break an operation.

This year's winners also demonstrate the importance of optimising the movement of goods and people around the factory. Confused, muddled-looking factories underperform, while successful ones use signs to help staff and visitors find the best route to their destination. And allowing goods or materials to get lost in some dusty corner of the warehouse is unacceptable: the problem of tracking components as they move through production has led to a number of developments, of which electronic tagging is one of the most exciting.

Now I'd like to turn to the individual categories...

&8226;You will hear the opening of the Factories of the Year awards ceremony.

&8226;As you listen, for questions 1-12, complete the notes, using up to three words or a number.

&8226;After you have listened once, replay the recording.

Notes on selection procedure

Panel of judges:

&8226;Head of panel, Jacqueline Allen, teaches (1)______ at Barrington Business School

Selection process: first stage

&8226;a questionnaire that was (2)______ long

Measurable performance criteria included:

&8226;length of (3)______ which affect productivity

&8226;success in achieving reliable (4)____

听力原文： Good evening, ladies and gentlemen and welcome to this year's biggest performance of the Lakewood Philharmonic Orchestra. We are pleased to welcome our feature guest conductor Giovanni Jones, who will be conducting our first piece of the evening. The first piece will be followed by a 10 minute intermission. Washrooms are located in the front lobby, for your use. We want to remind you that you can still buy tickets for the final performance of the season, a special outdoor performance called "Nighttime Magic". Don't miss out on what will be an amazing production. Thank you for coming and we hope you'll enjoy the performance.

What type of performance will follow this announcement?

A．A dance

B．An opera

C．A talent contest

D．A musical concert

听力原文： Good evening, ladies and gentlemen, and welcome. I'm sure we have all heard the expression, "Think Green". Tonight we are going to talk about ways that we call" Act Green "in our everyday lives.

The best place to start, of course, is the home. Every day, people all over the world are hurting the environment without even knowing it. For example, busy families buy paper napkins and plastic food at the supermarket. This helps them save time on housework, but after these things have been used, what happens to them? They go in the trash. In many places, especially in the North America, big cities are running out of places to throw their trash, what can we do about it?

How can we cut down on garbage? Well, we can start using cloth napkins and cloth towels instead of paper towels. When we go grocery shopping, we can choose products that are not" over-packaged". For example, last week I bought a package of Cookies. The cookies were in a bag, there was a plastic tray inside the bag, and then each cookie was in its own little package on the tray in the bag! That's over-packaging! We should also take our own bags to the grocery store to carry things home.

Cleaning products are another danger. Dangerous cleaning products enter our water supply every day. Of course, everyone wants a clean house, so what's the answer? For one thing, we could make our own cleaning solution from baking soda, lemon, and vinegar.

Now, what about in the community? At work and school, we use one very valuable item every day. Paper, of course, we need paper to do our work, but how much do we waste? Get your school or office to recycle paper. Learn to make notepads from unused side of old pieces of paper.

Perhaps the most important thing we do is to ask our schools to teach recycling to young children. We should teach them to be careful; we should teach them not to litter. We should also teach them by being good role models and recycling as much as we can every day! Finally, plant a tree. Better yet, plant two trees.

What's the talk mainly about?

A．Green house effect.

B．Garbage treatment.

C．Environment protection.

D．Over-packaging problem.

听力原文：Good morning, ladies and gentlemen. Welcome to this workshop entitled how to improve communications skills. First, I' d like to thank the Public Relations department of Hamala Inc. for organizing this workshop. Now, let me introduce our guest speaker, Elizabeth Kendall, professor of Communications at St. Paul University. Ms. Kendall has been working in the area, communications, for the past fifteen years. Her famous communication book was published a decade ago and is still in use among working professionals. Her talk today will focus on effective communication with the public. I' m sure you' II enjoy it. Let' s give Ms. Kendall a big welcome.

What is the purpose of this talk?

A．To present an achievement award

B．To describe a well-known book

C．To discuss a research report

D．To introduce a guest speaker

Good evening, Ladies and Gentlemen. A warm welcome to you all to this reception. First, I’d like to say a few words about tonight’s programme. We shall begin with a talk by Professor Richard Johnson from London. This will be followed by a question and answer period. You will be free to exchange ideas with the professor. At about 8 o’clock tonight when the talk finishes, the reception will go on. And we have prepared some chocolates, drinks and fruits outside for you. Professor Johnson is taking his flight home tonight. Although we would like to have him here longer with us, we’d have to make sure that he leaves here by 8:30.

听力原文： Good evening, ladies and gentlemen, and welcome. I' m sure we have all heard the expression, "Think Green". Tonight we are going to talk about ways that we can "Act Green in our everyday lives.

The best place to start, of course, is the home. Every day, people all over the world are hurting the environment without even knowing it. For example, busy families buy paper napkins and plastic food wrap at the supermarket. Tins helps them save time on housework, but after these things have been used, what happens to them? They go in the trash. In many places, especially in the North America, big cities are running out of places to throw their trash, what can we do about it?

How can we cut down on garbage? Well, we can start using cloth napkins and cloth towels instead of paper towels. When we go grocery shopping, we can choose products that are not "over-packaged". For example, last week I bought a package of cookies. The cookies were in a bag, there was a plastic tray inside the bag, and then each cookie was in its own little package on the tray in the bag! That' s over-packaging! We should also take our own bags to the grocery store to carry things home in.

Cleaning products are another danger. Dangerous cleaning products enter our water supply every day. Of course, everyone wants a clean house, so what' s the answer? For one thing, we could make our own cleaning solution from baking soda, lemon, and vinegar.

Now, what about in the community? At work and school, we use one very valuable item every day. Paper, of course, we need paper to do our work, but how much do we waste? Does your school or office recycle paper, learn to make notepads from unused sides of old pieces of paper. Perhaps the most important thing we do is to ask our schools to teach recycling to young children. We should teach them to be careful; we should teach them not to litter. We should also teach them by being good role models and recycling as much as we can every day! Finally, plant a tree. Better yet, plant two trees.

What' s the talk mainly about?

A．Green house effect.

B．Garbage treatment.

C．Environment protection.

D．Over-packaging problem.

听力原文： Good morning, ladies and gentlemen. I want to take of your time to make you know about the short training program the company is now planning. The program is called "Learning from Adventure" and it is designed to develop leadership skills. There will be lectures on public relations and management, as well as outdoor activities such as climbing mountains, long-distance running and camping. You don't need any past experience. There will be no end program test. However, the company will receive a full report on your performance. You'll sure improve your ability to help others to realize their goals and deal with difficult tasks under difficult conditions, The 12-day program will be in July. If you like, you can use part of your 20-day paid holidays, There is no charge for this prgram, If you're interested, please write your name on this piece of paper after the meeting. Thank you.

What is the aim of the program?

A．To keep trainees in shape.

B．To improve public relations.

C．To develop leadership skills.

Ladies and Gentlemen, It's my honor to be the guide to show you around our company. First of all, I'll introduce our factory to you. Our company 11 in the 1980s. We mainly produce electronic goods and export them all over the world. We 12 of about US$80 million last year, and our business is growing steadily. We now have offices in Asia, North America and Europe, with about 1500 employees, and we are working gladly to 13 of our customers. In order to further develop our overseas market, we need more agents to 14 our products. I hope you will 1 5 doing business with us. Thank you!