加急洗衣服务自收取衣物开始（）交换宾客。

A. 7小时

B. 6小时

C. 4小时

D. 3小时

A. 8.5；

B. 8；

C. 5；

D. 4.5。

加急处理属于物流客户服务要素中的( )。

A.交易前要素

B.综合要素

C.交易中要素

D.交易后要素

Task 4

Directions: The following is a list of terms related to parcel delivery service. After reading it, you are required to find the items equivalent to (与…等同) those given in Chinese in the table below. Then you should put the corresponding letters in the brackets on the Answer Sheet, numbered 51 through 55.

A—parcel carrier

B—annual revenue

C—package distribution company

D— quality

E—weight of the shipment

F—pick-up and delivery

G—urgent delivery

H—full electronic tracking

I—export documentation

J—scheduled delivery

K—automatic confirmation of delivery

L—global network

M—door-to-door delivery

N—zone number of the destination

O—approximate value of the shipment

P—additional charge

Q—express plus package

Examples: (Q) 加急邮件服务 ( F ) 收取与递送服务

51. ( ) 定时送货 ( ) 紧急投递

Directions: The following is a list of terms related to parcel delivery service. After reading it, you are required to find the items equivalent to (与…等同) those given in Chinese in the table below. Then you should put the corresponding letters in the brackets on the Answer Sheet, numbered 51 through 55.

A—parcel carrier

B—annual revenue

C—package distribution company

D— quality

E—weight of the shipment

F—pick-up and delivery

G—urgent delivery

H—full electronic tracking

I—export documentation

J—scheduled delivery

K—automatic confirmation of delivery

L—global network

M—door-to-door delivery

N—zone number of the destination

O—approximate value of the shipment

P—additional charge

Q—express plus package

Examples: (Q) 加急邮件服务 ( F ) 收取与递送服务

51. ( ) 定时送货 ( ) 紧急投递

52. ( ) 全程电子跟踪 ( ) 货物大约价值

53. ( ) 包裹承运商 ( ) 自动送货确认

54. ( ) 质量承诺 ( ) 允许出口的文件

55. ( ) 附加费 ( ) 上门送货服务

IT服务工程师在回复邮件时，可直接在对方以前的任意邮件上回复。如果是加急邮件，在邮件上添加标签或直接在标题中列明“加急”，在发出之后最好通过电话或者短信提醒对方

此题为判断题(对，错)。

A. 上门收单服务

B. 客户意见调查

C. 推销银行最新金融产品

D. 客户投诉处理

跨行转账加急业务的受理时间()

A.每天的8:30—17:00

B.工作日的8:45—16:30

C.每天24小时服务

D.工作日的8:30—17:00

基本医疗保险基金不予支付费用的诊疗项目包括

A.出诊费

B.检查治疗加急费

C.优质优价费

D.特约上门服务费