The motto of the Ritz-Carlton is we are Ladies and Gentlemen serving Ladies and Gentlemen.（）

听力原文： Man: Good morning, ladies and gentlemen, and welcome to the Factories of the Year award. My name is Jonathan Hargreaves, and I'm Chief Executive of the Institute of Production Research, which organised these awards, in association with Barrington Business School. I'm delighted to introduce to you the school's professor of manufacturing science, Jacqueline Allen, who again chaired the panel of judges. Jacqueline.

Woman: Thank you, Jonathan, and good morning, everyone. This year's search for the Factories of the Year has produced a bumper crop of outstanding winners, which is very welcome proof that the old economy isn't dead, but is emerging revitalised from its recent problems.

As ever, we initiated our search for the best by sending each participating factory a questionnaire. This consisted of fourteen pages and probably more questions than the recipients would have liked. From their answers, each factory was assessed on a basket of performance criteria. Some of these were immediately measurable, like handover times, which of course can have a big impact on productivity and which are showing a healthy tendency towards being shortened. Another was delivery reliability, a high score in which is essential for any customer-led organisation.

Other criteria which we considered were less tangible, but no less important for that. We took staff morale very seriously, because if it's poor it can have measurable results such as high staff turnover and a high accident rate. And if a business can't easily handle change, it may well create more problems than it solves, and its future is unlikely to be secure.

The next step was for the panel of judges to assess the results and devise a shortlist. We then visited these factories. I must say, I found it fascinating to see so many factories in action. As a result of these visits, we came up with the three winners in each category.

The factories that emerged from this process shared some familiar characteristics. Impressive people-management practices, for a start. A determination among the factory's management team not to be second best, for another. And acting on the realisation that clever initiatives don't count if they don't further a factory's mission. No successful factory can, for a moment, forget its customers, whether they're internal to the company or external.

As ever, new trends emerged: an outstanding level of competence in supply-chain management, as well as in manufacturing, is increasingly important. The links between a factory, its suppliers and its customers can make or break an operation.

This year's winners also demonstrate the importance of optimising the movement of goods and people around the factory. Confused, muddled-looking factories underperform, while successful ones use signs to help staff and visitors find the best route to their destination. And allowing goods or materials to get lost in some dusty corner of the warehouse is unacceptable: the problem of tracking components as they move through production has led to a number of developments, of which electronic tagging is one of the most exciting.

Now I'd like to turn to the individual categories...

&8226;You will hear the opening of the Factories of the Year awards ceremony.

&8226;As you listen, for questions 1-12, complete the notes, using up to three words or a number.

&8226;After you have listened once, replay the recording.

Notes on selection procedure

Panel of judges:

&8226;Head of panel, Jacqueline Allen, teaches (1)______ at Barrington Business School

Selection process: first stage

&8226;a questionnaire that was (2)______ long

Measurable performance criteria included:

&8226;length of (3)______ which affect productivity

&8226;success in achieving reliable (4)____

听力原文：Ladies and Gentlemen,

Now we have come to the most exciting and most impressive part of this island trip, The Elephant Walk. If you are interested, you may choose to ride an elephant to have a tour around. All the elephants here are professionally trained for the purpose. Don't worry if you feel it difficult to climb onto such a gigantic animal; our assistants will be there to help you. Generally speaking, there are four ways to climb onto an elephant. The first is the easiest for the passenger and the most uncomfortable for the elephant. With a command of 'Baitho!' , the elephant kneels. You climb up to the seat by stepping on the top of the front part of either leg, holding onto the ear, and pulling yourself up. The second way is more difficult. Upon the command of 'Utha! Utha!', the elephant lifts either of its front legs and, holding onto the ear, you step onto the leg and are raised up as in a lift. The third is over the backside. The elephant lowers one of its back legs and you simply catch hold of the tail. The fourth, the expert's way, is by the trunk. It looks so elegant and simple. As the trunk is lowered to the ground, you place your foot in the middle and then hold onto both ears. The result is that you are lifted up and over and onto the elephant's back.

According to the man, why shouldn't people be worried about climbing onto an elephant?

A．Because elephants are mild animals.

B．Because elephants are trained to carry goods.

C．Because people have designed safe ways for the climbing.

D．Because people will be aided by professional assistants.

听力原文： Ladies and gentlemen, this is your captain speaking. Because of the large number of planes waiting to take off, twenty-five to be exact, we can expect to sit on the runway for a good fifteen minutes or so. I ask you all to be patient, and we'll be airborne soon. In the meantime, please remain in your seats. Turn off your cell phones and obey the no-smoking sign. Approximately 20 minutes after take-off, the flight attendants will begin serving drinks. In order to keep you waiting no longer than necessary, they will be coming around the cabin now to take your order. Thank you for your patience.

Who is listening to this announcement?

A．A football team.

B．Hospital patients.

C．Airplane passengers.

D．A theater audience.

听力原文： Good morning, ladies and gentlemen. It's a great pleasure that I welcome you to the new Museum of Industrial and Rural life. The museum provides us with a unique historical record of industrial and agricultural life in the area. Here, you find a wonderful collection of industrial and agricultural exhibits. Some of them date back 200 years which reflect the history of our area over the last two centuries. Until recently, the area was mainly agricultural, and the world industries and traditions were all associated with agriculture. The museum's collections bring this heritage back to life, with the fascinating blend of working and static displays. From early times, good communications with the rest of the country have led to the industrial prosperity for the area. One example of such communications was the Roman Road, Portsmouth Street which passed nearby. Later, canals came to bring new prosperity, and then the railways. Good transport systems encouraged local industries, especially those related to agriculture, and the museum has collections of national significance from many of these. Local people, too, have changed the history, and the museum will introduce you to these and other local celebrities. The displays with all items collected locally show what local life used to be like. Many displays of local items are in context and show, for example printer's and cobbler's workshops. Whatever you are interested, we hope the museum will have something for you.

The museum aims mainly to display ______ .

A．the area's technological development

B．the nation's important historical events

C．the area's agricultural and industrial development

D．the nation's agricultural and industrial development

听力原文： Good morning, ladies and gentlemen. It's a great pleasure that I welcome you to the new Museum of Industrial and Rural life. The museum provides us with a unique historical record of industrial and agricultural life in the area. Here, you find a wonderful collection of industrial and agricultural exhibits. Some of them date back 200 years which reflect the history of our area over the last two centuries. Until recently, the area was mainly agricultural, and the world industries and traditions were all associated with agriculture. The museum's collections bring this heritage back to life, with the fascinating blend of working and static displays. From early times, good communications with the rest of the country have led to the industrial prosperity for the area. One example of such communications was the Roman Road, Portsmouth Street which passed nearby. Later, canals came to bring new prosperity, and then the railways. Good transport systems encouraged local industries, especially those related to agriculture, and the museum has collections of national significance from many of these. Local people, too, have changed the history, and the museum will introduce you to these and other local celebrities. The displays with all items collected locally show what local life used to be like. Many displays of local items are in context and show, for example printer's and cobbler's workshops. Whatever you are interested, we hope the museum will have something for you.

The museum aims mainly to display ______ .

A．the area's technological development

B．the nation's important historical events

C．the area's agricultural and industrial development

D．the nation's agricultural and industrial development

听力原文： Ladies and gentlemen, distinguished guests, colleagues, friends, and family, I am honored to be standing before you today to accept this award on behalf of the many researchers and administrators of our team. It was 25 years ago that I first entered the field of bio-technological research with a vision and dream of making the impossible possible for everyone. With my team of dedicated researchers and a very meticulously working administrative staff, we have gone where no one has gone before. I owe a very big thank you to Dr. Elizabeth Lipton for her support during the early stages of my research. Without her moral and professional support, I believe we would still be running the same regressions and be obtaining the same ambiguous reports.

What is the purpose of this talk?

A．To show his gratitude for being recognized.

B．To introduce the keynote speaker of the day.

C．To help raise funds for a research project.

D．To present the award to the winner.

听力原文：Good afternoon, ladies and gentlemen and welcome to Kahupata park. Before we begin today's tour, I'd like to make a few announcements. The South American exhibit is closed for cleaning and maintenance, so we won't be able to see the crocodile today. However, this will give us more time to spend in other areas in the park, where we will see a variety of animals from different parts of the world. The tour will last approximately 3 hours including a half hour break for lunch. We will be outdoors during most of our visit, so I recommend that you wear protective gear such as sunglasses and a hat. It' s also a good idea to keep your camera nearby as you' II have many opportunities to take great pictures.

What is the purpose of the announcement?

A．To explain the history of the place

B．To inform. people about the crocodile

C．To let people know about the schedule

D．To describe the park tour