Even if you know the person’s name, you don’t have to use it. You can still use DearEven if you know the person’s name, you don’t have to use it. You can still use Dear Sir/Madam.（）

FC: Well, rye been looking at our payment terms, in other words how long we have to wait for payment, we must reduce the average delay in payment. It's nearly 45 days now from the date we send out the invoice. We've got to get it down to near 30 days. It's not easy. The Sales people always argue it is better to wait for payment rather than lose a customer, but I think we can tighten up on reminders, statements and so on.

MD: What about our payments to suppliers?

FC: Well, that's more difficult. We are a small firm dealing with large suppliers. They don't have to help us. Still, maybe one or two of our older suppliers could give us better payment terms.

MD: Right, let's look at some more general cost cutting measures we can take. I'm interested in support services such as training and personnel development.

PM: Look, I must say something here. We simply mustn't cut these services. They are our long term investment in people.

MD: Maybe, but we've got to reduce costs some- how. We can't cut in the production area. I...

PM: True, but our training budget is already very limited. Most of the training programmes are long term.

MD: I’m not saying we have to stop any existing programmes, but perhaps we should look carefully at future training courses.

PM: Well, I can let you have details of what we plan. I think you'll see that they are all worth- while investments.

MD: I'm sure. Anyway, let me have the programme and we'll discuss it later. We'll have to stop now. I’ve got another meeting at 2.

PM: I must go too. I've got a meeting straight away.

● You will hear a talk on import regulations.

● For each questions 23-30, mark one letter (A, B or C) for the correct answer.

● After you have listened one, replay the recording.

The managing Director feels they must ______ .

A．tighten up on financial control

B．losen financial control

C．keep the situation

FC: Well, rye been looking at our payment terms, in other words how long we have to wait for payment, we must reduce the average delay in payment. It's nearly 45 days now from the date we send out the invoice. We've got to get it down to near 30 days. It's not easy. The Sales people always argue it is better to wait for payment rather than lose a customer, but I think we can tighten up on reminders, statements and so on.

MD: What about our payments to suppliers?

FC: Well, that's more difficult. We are a small firm dealing with large suppliers. They don't have to help us. Still, maybe one or two of our older suppliers could give us better payment terms.

MD: Right, let's look at some more general cost cutting measures we can take. I'm interested in support services such as training and personnel development.

PM: Look, I must say something here. We simply mustn't cut these services. They are our long term investment in people.

MD: Maybe, but we've got to reduce costs some- how. We can't cut in the production area. I...

PM: True, but our training budget is already very limited. Most of the training programmes are long term.

MD: I’m not saying we have to stop any existing programmes, but perhaps we should look carefully at future training courses.

PM: Well, I can let you have details of what we plan. I think you'll see that they are all worth- while investments.

MD: I'm sure. Anyway, let me have the programme and we'll discuss it later. We'll have to stop now. I’ve got another meeting at 2.

PM: I must go too. I've got a meeting straight away.

You will hear a talk on import regulations.

For each questions 23--30, mark one letter (A, B or C) for the correct answer.

After you have listened one, replay the recording.

The managing Director feels they must ______ .

A．tighten up on financial control

B．losen financial control

C．keep the situation

M: Hi, Jessica. I've heard that you' ve got a job. Congratulations!

F: Thank you. What about you ?

M: Still hunting. Sometimes I just wonder why I've got such bad luck!

F: Why not try using the Internet? I got mine there. You don' t go on line very often, do you ?

M: Yes. But I don' t trust the Internet much. Usually I just check my mail, enter the chat room and find some interesting news on the Internet.

F: You can make better use of your computer apart from just having fun. Through the keyboard, we can correspond almost instantly with anyone else, an where; we can find information on almost any topic. You can play orders for goods and services and you can explore the catalogues of faraway libraries.

M: And of course, I can reach the companies that want to recruit people.

F: Yes. All you have to do is to flu in some blanks and cliche here and there. And then, you wait for phone call.

M: Is that what happened to you ?

F: Exactly. I received phone balls from 27 companies within two weeks.

M: Ok, I will try.

What may be the relationship between the two people?

A．Classmates.

B．Boyfriend and girlfriend.

C．Colleagues.

D．Brother and sister.

M: Hi, Jessica. I've heard that you' ve got a job. Congratulations!

F: Thank you. What about you ?

M: Still hunting. Sometimes I just wonder why I've got such bad luck!

F: Why not try using the Internet? I got mine there. You don' t go on line very often, do you ?

M: Yes. But I don' t trust the Internet much. Usually I just check my mail, enter the chat room and find some interesting news on the Internet.

F: You can make better use of your computer apart from just having fun. Through the keyboard, we can correspond almost instantly with anyone else, an where; we can find information on almost any topic. You can play orders for goods and services and you can explore the catalogues of faraway libraries.

M: And of course, I can reach the companies that want to recruit people.

F: Yes. All you have to do is to flu in some blanks and cliche here and there. And then, you wait for phone call.

M: Is that what happened to you ?

F: Exactly. I received phone balls from 27 companies within two weeks.

M: Ok, I will try.

What may be the relationship between the two people?

A．Classmates.

B．Boyfriend and girlfriend.

C．Colleagues.

D．Brother and sister.

You can’t beat it，but you don’t have to join it. Maybe it got the name “common cold” because it’s more common in winter．The fact is，though，being cold doesn’t have anything to do with getting one． Colds are caused by the spread of rhinoviruses，and，at least so far，medical science is better at+ telling you how to avoid getting one than how to get rid of one．

Children are the most common way cold viruses are spread to adults，because they have more colds than adults—an average of about eight per year．Why d0 kids seem so much more easily to get colds than their parents ? Simple．They haven’t had the opportunity to become immune to many cold viruses．

There are more than 150 different cold viruses，and you never have the same one twice． Being infected by one makes you immune to it—but only it．

Colds are usually spread by direct contact，not sneezing or coughing． From another person’s hand to your hand and then to your nose or eyes is the most common route．The highest concentration of cold viruses anywhere is found under the thumbnails of a boy，although the viruses can survive for hours on skin or other smooth surfaces．

Hygiene is your best defense．Wash your hands frequently，preferably with a disinfectant soap，especially when children in your household have colds．

But even careful hygiene won’t ward off every cold. So，what works when a coughing，sneezing，runny nose strikes?

The o1d prescription of two aspirins，lots of water，and bed rest is a good place to start． But you’ll also find some of the fo1k remedies…worth Wing．Hot mixtures of sugar（or honey），lemon，and water have real benefits．

第 21 题 According to the essay，you may have a cold because．

A．the weather is too cold．

B．the spread of rhinoviruses gets people infected．

C．another person’s coughing passes the cold to you

D．you wash your hands too often．