How might immediate corrective action have been used in this situation？ How about bas

听力原文：W: Good afternoon and welcome to Your Business. We have in this studio today Brian Williams, head of the management unit of Lawson & Fowles Publishing. Brian is here to discuss successful staff management. Brian, what makes a good manager?

M: Well, it's a combination of things, but at the top of the list I think I'd put being truthful. Staff have certain expectations of how they should be treated and they want their managers to be fair. Not telling your staff what's happening is a sure way of losing their respect. You need to concentrate on solving problems, not hiding them.

W: But not all problems can be solved, can they?

M: Most can, actually, but that's not the point. The thing is, instead of reacting after the dam-ages done, you should be talking to staff about how things are going and avoiding a situation where they come to see you about the problems after the event. The trick is to decide what problems might arise before they actually happen.

W: What about having staff work together? How should that be managed?

M: Well, some people appear to like working on their own, but in most companies, people who work on their own do so because they have been neglected. They have been given a task and their boss is not in-terested in how it is being done. This makes their sense of achievements smaller no matter how hard they work. People who work in teams have dearer overall picture of the work they are involved in. They have a role to play, and they know that if they don't perform. well, it is not only the business is going to suffer but also the other members of their team. So it is up to managers to create teams within their organization and encourage this team spirit. It raises performance.

W: How is this best done?

M: Well, it's important to identify certain key employees among your staff and give them particular support and attention. If these key people are encouraged in their work, they would perform. better themselves, and more importantly raise the general level of performance of all the others in their area.

W: Isn't it also a question of recruitment?

M: Yes, yes, lots of difficulties in staff management arise because mangers genuinely don't know how to select the right person. Sometimes interviewees are chosen on the basis of written personality tests which hear no relation with the work they'll be actually doing. Many managers admit that they sometimes ignore the lack of appropriate skills in recruiting the staff. I'd say that in the vast majority of cases they simply opt for the candidates who's made the best impression in half an hour or so...

F: So, what should we have instead?

M: Well, the selection procedure should involve matching the skills and knowledge of the applicant to the actual job. And they should be done in the most immediate and relevant way possible, for example, if you try to recruit a trainer for your company, an important part of the inter-view should involve the applicant giving a pre-pared training session. Training is what they'll be doing, so you should see them in operation be-fore employing them.

F: That sounds sensible. The final question, Brian, is about discipline, which is perhaps the hardest factor to get it right. What is the latest thinking?

B: Umm, well, the issues are: should you be a hard, unfriendly boss, make sure everyone obey your order without a question, or should you be more sympathetic and listen to your employees' difficulties? Then there will be time when you have to discipline someone who has done some-thing wrong. It can be difficult if you are on very friendly terms with them. So a certain distance is necessary. On the either hand, if you are too un-approachable, you may not be made aware of important problems.

M: Well, thank you, Brian. I'm sure plenty of managers out there will find out our talk very interesting.

?You will hear a radio interview with Brian Williams, a management expert. The interview deals with staf

A．being able to concentrate.

B．being honest.

C．being respected.

-__ have been in this city? - For about two weeks

A. How often

B. How long

C. How soon

D. What time

How many people have been found dead in the two ferry disasters?

A．More than 130.

B．Over 3,000．

C．About400．

D．At least 40.

Section B

Directions: In this section, you will hear 3 short passages. At the end of each passage, you will hear some questions. Both the passage and the questions will be spoken only once. After you hear a question, you must choose the best answer from the four choices marked A, B, C and D.

听力原文： When we talk about intelligence, we do not mean the ability to get good scores on certain kinds of tests or even the ability to do well in school. By intelligence we mean a way of living and behaving, especially in a new or difficult situation. If we want to test intelligence, we need to find out how a person acts instead of how much he knows what to do.

For instance, when in a new situation, an intelligent person thinks not about himself or what might happen to him. He tries to find out all he can, and then predicts the situation, acts immediately and tries to do something about it. He probably isn't sure how it will all work out, but at least he tries. And if he cannot make things work out right, he doesn't feel ashamed that he has failed; he just tries to learn from his mistakes. An intelligent person, even if he is very young, has a special outlook on life, a special feeling about life, and how he fits into it. If you look at children, you'll see a great difference between what we call "bright" children and "not bright" children. They are actually two different kinds of people, not just the same kind with different amount of intelligence. For example, the bright child really wants to find out about life--he tries to get in touch with everything around him. But the unintelligent child keeps more to himself and his own dream-world; he seems to have a wall between him and life in general.

(27)

A．Find out about life as he can.

B．Use it as a source of one's imaginative creation.

C．Find out how people act.

D．Set a wall between himself and life so as to protect himself.

听力原文：W: Ive been reading about new healthy snack food. Its made from fish. Have you heard anything about it? M: No, I havent. But I dont like fish very much anyway. W: Dont worry. Although its made primarily from fish, it actually doesnt have a fishy taste. In fact it can be flavoured with tomato, cheese, or chocolate for instance. M: Do you know how this snack food is made? How could it not taste fishy? W: First, the fish is cooked, then water and flour are added to make a paste. M: It sounds awful. W: Actually the paste is flavourless. The flavourings are added to give it some taste. M: Well, it still sounds a little strange. But 1 suppose this product will at least be low-calorie and high-protein, like health food. W: Yes, you could call it that. And it has a long shelf life, so it wont spoil quickly. It is also easy to digest and can be made from types of fish that usually arent eaten or from high-grade fish byproducts. M: Um.. .Have you got any sample? I might be willing to try cheese-flavoured variety. W: No. None of these seems to be available yet. As I understand it, this fish snack food probably wont be in the stores for another couple of years. So you have a while to get used to the whole idea. M: A couple of years? It may just take me that long, but thanks for telling me about it. Questions 13 to 15 are based on the conversation you have just heard. 13. Why are flavorings added to the paste? 14. What would be a good reason for buying the product? 15. When will the new product be available?14．

A．It"s healthy food.

B．Its flavor is special.

C．It goes well with fish.

D．A high grade of fish is used in its preparation.