Don't【63】explaining that half the staff is out with【64】flu. Well intentioned though they may be, such explanations usually add to the complainer's【65】because they come across as excuses.【66】the complainer has a【67】gripe, avoid belaboring what went wrong.【68】, agree, apologize and then move on to what can be done about it. Simply【69】: "You're right. I'm sorry you haven't received it yet. If I can have your name and address again. I'll【70】put it in the mail to you today." I recently【71】this approach firsthand. The reception area in my doctor's office was full. The man across【72】me had already【73】the pile of tattered magazines and was squirming in his seat, looking at his watch every few minutes. Finally he marched to the receptionist's window and【74】on the glass. "What's going on?" he demanded【75】, "I had an【76】for three o' clock!"
"You're right," said the receptionist, "I'm sorry you've had to wait so long. The doctor was held up in surgery. Let me【77】the hospital to see how much longer he'll be. I【78】your patience."
Telling someone you're sorry doesn't mean you're admitting guilt. It simply acknowledges his frustration and defuses the complaint. Then by taking action and focusing on what【79】be done rather than what hasn't been done, you【80】a mistake before it 'gets bigger.
(41)
A.comes
B.flies
C.launches
D.brings
第1题
临床上常用于输血或输液时监测输入量和输液速度是否恰当的指标是
A、动脉血压
B、静脉血压
C、毛细血管血压
D、中心静脉压
E、脉压
第2题
A.是指胸腔大静脉和右心房的血压
B.心脏射血能力减弱时,中心静脉压较低
C.正常变动范围为0.4~1.2kPa(4~12cmH2O)
D.是反映心脏功能的一项指标
E.静脉输液量大且过快时,中心静脉压升高
第3题
A.是指胸腔大静脉和有心房的血压
B.心脏射血能力减弱时,中心静脉压较低
C.正常变动范围为0.4~1.2kPa
D.是反映心脏功能的一项指标
E.静脉输液量大且过快时,中心静脉压升高
第4题
A.是指胸腔大静脉和右心房的血压
B.心脏射血能力减弱时中心静脉压较低
C.正常变动范围为0.4~1.2kPa(4~12cmil2O)
D.是反映心脏功能的一项指标
E.静脉输液量大且过快时,中心静脉压升高
第5题
B、心脏射血能力减弱时,中心静脉压较低
C、正常变动范围为0.4~1.2kPa(4~12cmH2O)
D、是反映心脏功能的一项指标
E、静脉输液量大且过快时,中心静脉压升高
第6题
A.可反映右心房压
B. 其正常值变动范围为8~30mmHg
C. 可反映右心室射血功能
D. 可作为临床控制输液速度和量的参考指标
E. 大量输液时,中心静脉压升高
第7题
A.指胸腔大静脉和右心房的血压
B.心脏射血功能减弱时,中心静脉压降低
C.正常值为0.4~1.2kPa(4~12cmH2O)
D.是反映心血管机能状态的一个指标
E.静脉输液速度过快时中心静脉压升高
第8题
A.指胸腔大静脉和右心房的血压
B.正常值变动范围为4~12cmH20
C.可反映心脏的射血功能
D.外周静脉广泛收缩时,中心静脉压降低
E.可作为临床控制输液速度和输液量的指标
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