第1题
People are inclined to regard their own way to view the world as the only acceptable way or the true way. Therefore, they are more likely to approve the words spoken in the same way with theirs.()
第2题
An antagonistic sentence or utterance sounds offensive, impolite, unacceptable to the listener and it often leads to unnecessary conflicts or confrontations.()
第3题
Closed questions are less powerful than open-ended questions in keeping a conversation flowing.()
第4题
In order to engage with the other individual who wants a talk, good communicators would like to stop to continue with the task they’ve already been doing.()
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