听力原文：A: Nokia Shanghai after-sale service center. What can we do for you？B: Hello. I a

听力原文：A: Nokia Shanghai after-sale service center. What can we do for you？

B: Hello. I am afraid there is something wrong with my cell phone.

A: I see. We offer a variety of maintenance services to increase performance and lifespan of your Nokia products. Can you describe the failure briefly？

B: I cannot see anything from the screen.

A: Sounds not that serious. In most cases your screen need a professional cleaning, due to the increasing dust.

B: I am afraid my cell phone is out of warranty.

A: In case it is out of warranty and you wish for it to be repaired, please come to us for a free cost estimate. But professional cleaning should be charged.

B: OK. Thank you. I will come to you tomorrow.

A: You are welcome. Bye.

Look at the note below.

You will hear a man calling to complain.

Message

Receiver: Shanghai (9)______ center

Faulty Items: Nokia cell phone

Reason for complaints: Nothing can be seen from (10) ______ of the cell phone.

Suggestions: The screen needs (11)______ due to the increasing dust. The estimate will be free, but cleaning should be charged since the cell phone has been (12)______ .