听力原文：M: Actually Martin, can I just ask you—sorry to hold the meeting up—can I ask you

u're struggling to keep up on all fronts, and the people side of things can be a real headache. What we do is rather specialised, which means you can't just take people on as and when you need them. That's why making the skills building sessions available to more people was a good idea, as it means we can grow expertise internally.

— You will hear five short recordings about improvements in the workplace.

— For each recording, decide What improvement has been made.

— Write one letter (A - H) next to the number of the recording.

— Do not use any letter more than once.

— You will hear the five recordings twice.

A Some inefficient equipment was replaced.

B A bonus payment system was extended.

C A department was moved to new premises.

D Training opportunities were increased.

E A system of cost control was implemented.

F Some software was upgraded.

G A number of specialist staff were recruited.

H A system of promotion was introduced.

?Read the text below about The True Key to Value.

?In most of the lines 34--45 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.

?If a line is correct, write CORRECT on your Answer Sheet.

?If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.

The True Key to Value

Eough Okay, the economy is unquestionably "bad" enough, but most of us still have to

Company put food on the table, manage our business company, and produce a profit.

34 And even though the economy may go up and down, some things

35 never change--one of which being, even in the tough times, when most of us cut back

36 on spending, nobody can completely stop spending. That means somebody is

37 always buying and somebody is always selling things. In tough economic times,

38 you just need to make sure that you are one of those doing some selling. The

39 key to selling anything success in these conditions is something that can be

40 referred to as "exceeding expectations". Quite so simply, this is the means by

41 which value is created and things get sold. You can not exceed expectations in

42 price, quality, or service--and possibly all three--but you must understand it

43 what it really means to exceed expectations before you can very actually do it.

44 The first thing to understand is this: The expectations you exceed today become

45 the likely seed for new opportunities in the future. This may seem obvious, but

many people fail to connect today's actions with future opportunities.

(34)

听力原文：F: Yes, Mr. Blair. Chris speaking.

M: Hello, Chris. Could you buy some whiteboard markers for our meeting room?

F: How much money do you want to spend? '

M: Er, 80 pounds for 10 markers. What do you think?

F: I'll manage. I suggest we buy two staplers for our office.

M: Let's see ... OK! I agree. 10 whiteboard markers and two staplers. That are 96 pounds, Is that right?

F: Yes. When do you want them?

M: Before the 10th of April. By the way, I want to look at the samples beforehand.

F: OK! I will select some samples for yon.

M: Thank you. Bye.

F: Bye-bye, Mr. Blair.

&8226;Look at the notes below.

&8226;You will hear a conversation about buying office equipment.

Date: 1st April Time: 9:45

Item: Buying 10 (9) ______

Purpose: 10 for meeting room, two (10)______ for the office

Total money: (11)______

Deadline for purchasing: before (12)______ , April

t telephone bills. You suspect that staff talk too much on the phone, and that some are using the phones for personal use.

Write a memo to staff, including:

costs

the length of phone calls

personal use of office phones

Write 40 — 50 words on a separate sheet.

?Read the article below about changes in working hours.

?Choose the best sentence from the opposite page to fill in each of the gaps.

?For each gap 8-12, mark one letter (A-G) on your Answer Sheet.

?Do not use any letter more than once.

?There is an example at the beginning (0).

GETTING THE BEST FROM YOUR STAFF

Ed Smith, a senior manager for Trustco Ltd in Worcester, used to work a minimum of 70 hours a week. He travelled regularly between the UK and USA and began to feel he had become almost a stranger to his wife and his two young sons. Realising that he was putting himself under too much stress, he decided to try to change his working hours. This idea worked.

These days, he still goes to work very early but he also leaves early. He now sees his children before they go to bed and then does about an hour's work by computer from home in the evening, keeping in touch with American colleagues. (8) The key to Ed Smith's changing his hours was persuading his employer that he and other staff were more productive when they worked the hours that suited them. This is easier said than done, of course. (9) Many of them are slow to realise the benefits of letting employees work fewer or more flexible hours.

A recent survey of five thousand senior managers found that nearly half of them always worked more than their contract hours, while many worked evenings and weekends. A majority thought that this not only had a negative effect on their family relationships and their health, but also reduced their productivity. (10) It seems that it is job satisfaction that is the deciding factor when it comes to employee productivity.

However, the good news is that more employers are now starting to realise that they are only going to get higher output from their staff if those staff are happy and want to be at work. (11) His company have brought in changes partly for competitive reasons. The research and development part of the business employs highly trained scientists, who are expensive to replace. (12) The employees seem to be very happy with the new arrangements and, as a result, productivity rates have gradually but consistently increased and staff turnover rates have fallen dramatically. According to Ed Smith, many companies would benefit from a similar scheme, and everyone, from directors to employees' families, would have something to gain.

A. Ed Smith's new working hours are just one example of the attempt to alter corporate culture.

B. This adds to the increasing evidence that long hours are not necessarily useful hours.

C. They are often willing to accept that happy employees produce more.

D. He admits to feeling much happier, and believes he has established a balance between work and home life.

E. It can be difficult to persuade organisations that a change of this type is in their interest, too.

F. To keep them happy, 'trust time' has been introduced, where the company trusts employees to do what is required, in whatever time it takes.

G. Realising that he was putting himself under too much stress, he decided to try to change his working hours.

(8)

eting on Monday 2nd June to introduce yourself to the staff:

&8226;Write a memo of 40-50 words to the staff:

&8226;Saying where and when the meeting will be.

&8226;Asking all staff to attend.

&8226;Write on your answer sheet.

A.

Shanghai ACEC Commercial Consulting Co. , Ltd. , in conjunction with the Australian Chinese Education & Culture Pty. Ltd. (ACEC), an Australian consulting and agent company engaging in the promotion of the Educational cooperation between Australian and Chinese Institutions aimed in carrying out the joint courses delivery in China for Chinese students, and providing the professional services to Australian Chinese education providers. ACEC also provides the services with its local partner to Chinese citizens who wish to study, to find the job or to migrate to Australia.

B.

Mountain View Data Inc. is a leading developer of network storage and server management software products. Mountain View Data Inc. has offices in the US, Japan and China.

We offer competitive salary, benefits and stock options for qualified employees. We also give employees an open environment to develop and grow.

Your detailed resume in both English and Chinese is required. Good English communication skills both in oral and written is a must. Please e-mail your resume in plain text or HTML to cnjobs @ mountainviewdata. com. Please indicate the position you are applying for and the expected salary.

C.

PCCW is one of Asia's leading integrated communications companies. As the incumbent telecommunications provider in Hong Kong, PCCW is committed to building shareholder value by leveraging synergies among its core businesses and partners to deliver total solutions to corporate and consumer customers throughout Asia, particularly in greater China.

D.

The automation age changed the speed at which man could work; today it's the information and the way we reason. As the source of semiconductor process efficiency, we know just how fast this world is moving and changing, and proud to be driving it. We're always exploring new ways to make relationships satisfy and last, like implementing a total front-end solution for our big name chip-making customers. For the 1000 + people who call ATMI home, it's an open atmosphere, consistent recognition of individual/team performance, and the chance to be part of our continued growth.

The company provides services to chip manufacturers.

SilverMark Inc. Design & Build. He is on phone right now!

B: Good Evening! Everybody!

A: Eric! We knew you are working in a very successful, multi-million dollar company, could you tell us why this company becomes so successful?

B: Well, I think its success down to corporate culture. This culture is something that's been in place for some time. We're involved in basically every major decision within the company — from setting client expectations to implementing a new dust protection system. As production coordinator, I get to know our customers well, so it was a natural for me to volunteer to call past clients. I loved it and got immediate results.

A：Could you tell us more?

B: We also organize anti-bureaucrat weeks, where all the managers have to work in the store showrooms, warehouses or restaurants for at least one week a year.

A: So, that really makes SilverMark Inc. Design & Build a fascinating place to work for.

You will hear two people talking about corporate culture of company.

Name of programme: (5)______

Eric Finucane works as (6)______ in the company.

The company organizes (7)______ in the company

All the managers have to work (8)______ a year in warehouses or restaurants.

ng countries.