What complainers need is not advice but______.

A.May

B.Must

C.Nee

D.Could

Questions 24 to 27 are based on the following passage.

Are there any chronic (长期的) complainers where you work？ It seems like every workplace has them —the people for whom the weather is always too warm or too cold, the food is bad, the work is dull, and so on. No matter how good things get, they still only see the bad. They go to huge lengths to point it out to everyone around them.

I’m not saying we should forbid complaining, but workplaces need to do something about the chronic complainers because they tend to make people around them unhappy at work. It ’s a fact that negative people are highly contagious (传染的) and one chronic complainer can easily get an entire department down.

We try many different strategies to deal with complainers. But most of the strategies we normally use on complainers don’t help and often make matters worse. So what does work？ Here’s a simple but very effective trick.

A friend of mine who’s a dentist told me about an elderly complainer who was a patient of hers. Every time he came in for an appointment, he ’d complain. My friend is a naturally happy person and would try to cheer him up. But it didn’t work and just made him complain even more.

So I taught her this trick, and the next time he came in for an appointment she was ready. He sat on the chair, and immediately started complaining. After listening to his usual complaints for a while, my dentist friend said, with deep sympathy in her voice, “You know, that sounds terrible. I don’t know how you deal with all of these problems.”

You know what he said？ “Well, well, it’s not THAT bad!”

This approach works because it gives the complainer what he’s really after: understanding of what is, for him, a difficult situation.

24. Chronic complainers are those who _____.

A.usually express feelings of dissatisfaction

B.tend to see the good side of everything

C.like to talk with anyone about weather

D.often share their feelings about others

What is the author’s attitude to chronic complainers at workplace？A.They should be put in the same department

B.Their complaints should be forbidden in the office

C.Something should be done to make them negative

D.Measures should be taken to stop their complaints

What did the dentist use to do with the elderly complainer？A.To complain together with him

B.To persuade him to stop talking

C.To try to make him happy

D.To ask him questions about his life

What does a complainer hope to get by making complaints to others？A.Advice on how to become a happy person

B.Suggestions to stay away from problems

C.Medical help and treatment

D.Others’understanding and sympathy

请帮忙给出每个问题的正确答案和分析，谢谢！

All ________ is a continuous supply of the basic necessities of life.

A) what is needed

B) for our needs

C) the thing needed

D) that is needed

听力原文：Do you have batteries for this alarm clock？

(A) It's 9:28.

(B) What size do you need？

(C) What time should I wake you up？

(11)

A．

B．

C．

A.Getting across the brand new design philosophy to the customer.

B.Communicating with the customers on something they like or nee

C.Making sure the customer having experienced the product fully.

D.Demonstrating everything that can benefit the customer.

What does the woman mean？

A．The man can use the telephone.

B．She doesn't believe the man needs the telephone.

C．She doesn't know how to use the telephone.

What is a Multimodal Transport Document to be evidenced？

(1)( ) A Multimodal Transport Document needs to state that the transport document is to evidence that more than one mode of transport will be utilized in the course of the shipment.

(2)( ) A Multimodal Transport Document evidences more than one means of transport from the stated place of taking in charge to the place of final destination.

What does the man say about his projects？

A．They often take longer than expected.

B．They need to be completed very quickly.

C．They have to be approved by many people.

D．They frequently change their requirements.

What was recommended for Ph. D. s and postdoctoral researchers？

A.They meet the urgent needs of the corporate world.

B.A long-term career goal be set as early as possible

C.An IDP be made in consultation with an adviser.

D.They acquire an explicit tool to help obtain jobs.