We really feel sorry for () we have done to you。

A、I am really sorry to say, but I am afraid that I cannot make it on time, because … . Thanks for your understanding.

B、There is something unexpected happened, I have to stay to deal with it. Could I meet you at…？

C、I will be out of town at that moment; I will be away for 6 days. I am afraid that we have to cancel the meeting. I am really sorry for it.

D、I feel so sorry that I cannot meet you at… because… Can we change it for another time？

4. 选词填空（从section, non-smoking, uncomfortable, land中选择合适的词填空） 对话情景为：A passenger wants to have a cigarette on board. CA: Excuse me, Sir. Please put out your cigarette immediately. PAX: Okay. But I really need to have a cigarette now. Is there a smoking 1 on board？ CA: Sorry, Sir. I understand you’d like to smoke. However, all Air China fights are 2 and all toilets are equipped with smoke detectors. PAX: Eh…I feel so 3 . CA：Once you are in the terminal building you will be able to smoke in specially designated areas. And we will 4 soon. PAX: All right. Thanks. CA: Thank you for your understanding and cooperation. 请选择第三个空的正确答案。

A.Thank you very much

B.I feel so sorry that it has taken you so much time

C.I feel so sorry that it has caused you so much trouble

D.I really appreciate your help

We feel sorry but we have to inform you that the materials you ordered are out of stock. (regret)

4．We feel sorry but we have to inform you that the materials you ordered are out of stock. (regret)

A.We appreciate…

B.We regret to tell you that …

C.We feel regretful that …

D.We are sorry to hear that …

W: Sure. What would you like to know？

M: What do you think about the lecture rooms here？

W: Not so good, I'm afraid. They are too small for one thing. Sometimes we can hardly find a seat.

M: Ok, thank you. This is definitely a problem. How do you feel about the car parking facilities？ Are they adequate？

W: You must be joking. I can never find a car parking space when I need one, and when I finally do, it's very long walk to the university's teaching building.

M: I'm really sorry for that. What about the Computer Center then？

W: I think it's first class. The software base contains a large selection of learning programs, language games and word-processing facilities.

M: Is the service there good？

W: Yes. There are qualified staff who can offer help to us while we work.

M: Oh, good. Well, what do you think of the library facilities？

W: I'm sorry to have to say, but I think the room has poor lighting and the opening time is inconvenient although it is well-stocked.

M: Thank you. Now let's go to the photocopying facilities.

W: I think it's too expensive for photocopying and there are not enough machines. Sometimes we have to stand in a line.

M: Thank you very much. We will try to get these problems solved as soon as we can.

(23)

A．He is conducting a survey.

B．He is doing a search.

C．He is trying to improve the Student Union.

D．He is asking for directions.

We all feel sorry for _________ for so long after your arrival.

A. keep you waiting B. having kept you waiting

C. waiting for you D. keep you wait