Task Sheet: Video Conferencing The company you work for is concerned about the amount of

?Read the article below about a survey of businesswomen staying in hotels.

?Choose the best sentence from below the passage lo fill each of the blanks.

?For each gap (8—12), mark one letter (A—G) on your Answer Sheet.

?Do not use any letter more than once.

Hotelkeepers should take note because they are facing serious criticism! Women account for more than half of all business travelers, but hotels are not doing enough for them. This is evident from the results of a questionnaire distributed to hotel guests by the Business Travel Association. These show that the number of complaints made about the way women guests are treated is increasing.

The Harbor Hotel in Hong Kong also conducted a recent survey of. Hong Kong's businesswomen, which reveals that 70% feel they receive an inferior service. (8) The attitude of hotel staff made them feel out of place in public areas: for example. 62% chose to eat in their rooms because they were made to feel uncomfortable by staff when dining alone. (9) Four years ago, for example, a similar survey had revealed that a significant number of women traveling alone and wishing to use the hotel restaurant were actually turned away.

Many of the suggestions for improved services put forward by the Business Travel Association are relatively simple. (10) Placing tables in restaurants in a way that allows the head waiter to introduce guests to one another, so they can choose to sit together over a meal, was a further suggestion. Guests in the dining room would then have the opportunity to meet up with others who might, for example, be attending the same conference, or have the same business interests.

Wendy Wang, Executive Manager of the Harbor Hotel, agreed with the Business Travel Association that hotel star ratings should be influenced by the level of service they offer lo female business guests. (11) Our survey highlighted the unwillingness of many women to air their views if they are treated badly, ' Wendy Wang pointed out.

A group of influential businesswomen recently met to discuss the results of the Business Travel Association questionnaire. They suggested that businesswomen should not hesitate to make it clear if they have a problem. (12) Once clients have gone. it is all too easy all the issue to be ignored by hotel managers, and it will also be forgotten by the overworked business executives themselves.

A. The hotel staff assumed they should be booked into the same room.

B. But there is clear evidence that things are slowly improving.

C. This would enable women to make an informed choice about a hotel, and they would not be placed in the uncomfortable position of having to complain about poor service.

D. It is advisable for them to do this during their stay rather than waiting until they check out.

E. Making sure that facilities in guest bedrooms eater equally to the needs of male and female guests is one such idea.

F. Most of the women, when questioned further, thought that the reason for this was that they were female and traveling alone.

G. This is evident from the results of a questionnaire distributed to hotel guests by the Business Travel Association.

(8)

?Look at the sentences below and the following advertisements.

?Which business for sale does each sentence (1-7) refer to?

?For each sentence, mark one letter (A, B, C or D) on your Answer Sheet.

?You will need to use some of these letters more than once.

A

ICM specialises in health foods and other products associated with a healthy life-style. It is located in ground-floor premises in a busy street in the centre of town, and has a reputation for first class quality. Health food is a growth industry and the profits can be enormous.

Cost: ￡ 125,000 (includes fridges, freezers and all fittings)

B

This import-export business specialising in spare parts is completely risk-free and could provide an income in excess of ￡200, 000. It can be operated from a small office or even your home. No experience or capital are required. We will provide you with clients in over 220 countries and help you with initial contracts.

C

This bakery currently occupies the second floor of a two-storey building in a quiet area. It has traditionally been very profitable, with a turnover of ￡258, 400 last year. The business employs a number of staff and comes complete with all plant machinery and live delivery vans.

Cost: ￡370,000

D

This bicycle sales and maintenance business was established in 1973 and has a very profitable trading history. It is currently trading at below previous levels but is a great opportunity for the right person Five very experienced staff are currently employed. The premises consist of a large showroom and workshop Competitively priced.

This business isn't as successful as it was.

听力原文：A: This is the Pan-American Club. May I help you?

B: Yes, I believe you have a luncheon meeting this coming Wednesday. Could you give me some more information about that?

A: Yes, of course. The guest speaker is Professor Miguel Lopez of Guadalajara University, and he'll be lecturing about "The impact of the Oil Crisis on Latin America."

B: Mmm, that sounds very interesting. And when does the meeting begin?

A: Lunch will be served at 12:00, and Professor Lopez will speak at 12:45.

B: is there an admission fee?

A: Yes. The lunch and lecture are $7.50 per person.

B: And do you have any idea when it will end?

A: Oh, I think about two o'clock at the latest.

B: Very well. Thank you very much.

A: You're quite welcome

—Look at the note below.

—You will hear a notice about a luncheon meeting.

1. The Pan-American will have a luncheon meeting this coming 【5】______ , professor Miguel Lopez will make a speech at 【6】______.

2. The admission fee is $【7】______ per person, and the speech will probably end at 【8】______o'clock

&8226;Read the article below about setting up the appraisal scheme.

&8226;Choose the best sentence from the opposite page to fill each of the gaps.

&8226;For each gap (8--12), mark one letter (A-G) on your Answer Sheet.

&8226;Do not use any letter more than once.

Setting up an appraisal scheme

Appraisals can be a wonderful opportunity for your staff to focus on their jobs and make plans to develop their unused potential. They can also be a means of getting the best out of staff, both as individuals, and as team members. So, if you have decided that an appraisal scheme should be set up in your company, you need to establish some formal procedures and make some decisions before you begin. Even if your company already has a scheme, you need to consider what you want to achieve and how you are going to do this.

First of all, you need to decide on your key objectives and the real purpose of your scheme. (8) A scheme should never be introduced at a time of redundancies, or simply for profit or competitive edge, because this will create fear and alienate staff. The next step is to decide how the scheme can most successfully be managed. It is essential that all senior staff are committed to the process and willing to make a positive contribution.

The person given responsibility for designing the scheme and the appraisal forms needs to have knowledge of all roles within the organisation. He or she must also be aware of employees' potential needs. (9) It should be someone who is trusted and whom staff will turn to if they are concerned about their appointed appraiser or the appraisal interview. The design of the scheme should indicate who will be appraising whom. This needs great tact and sensitivity. First, remember that no manager can effectively appraise more than seven or eight people. It is equally important to remember that, if significant numbers of staff are appraised by someone they dislike, or by a person whose values they do not share, the success of your scheme may be threatened. (10) So bear this in mind from the beginning and, if necessary, establish an appeals procedure.

Having decided on your policy and who will appraise which members of staff, you need to communicate this in the simplest possible way. Avoid lengthy documents - few people will read them. (11) Host organisations choose a person's line manager to be the appraiser. This can be seen as an opportunity or a threat, so be ready to consider alternatives if necessary. Once you have established the appraisal process, make sure that appraisal interviews take place at a convenient time, and ideally on neutral ground. It should be borne in mind that some appraisals may involve the disclosure of confidential information. (12) These will show the decisions that were taken during the interview and will also indicate any new performance targets that have been agreed.

A It is important to select a manager who can deal effectively with any suspicions staff may have about appraisals.

B Such a measure can also reduce insecurity and unite staff in recognising the positive elements of appraisal.

C Having even one staff member in such a position may affect how others respond to the process.

D Ideally, this should be to provide a supportive framework that aids staff development.

E Simply make sure that staff know who will appraise them and why, and what form. the interview will take.

F It is therefore important to decide who will have access to written records of the appraisal.

G They can also be a means of getting the best out of staff, both as individuals, and as team members.

(8)

of livestock and poultry from the company. Since this is the first time we are doing business together I must be careful about every detail. So when he said he'd make the payment by L/C, I pointed out that it should be irrevocable. Otherwise, there is no protection for the exporter.

&8226;You will hear another five recordings.

&8226;For each recording, decide who is speaking.

&8226;Write one letter (A--H) next to the number of the recording.

&8226;Do not use any letter more than once.

&8226;You will hear the five recordings twice.

`

A an official

B a marketing researcher

C a health products exporter

D an agent for textiles

E a trader for livestock and poultry

F a clothing maker

G a company's receptionist

H a board member

ut two weeks ago on June 2nd, I remember. I hope they're good seats. They're about halfway up the first balcony.

(16)