The firm you work for is developing fast and is looking for new places. Your Managing Dire

ined about this last year. With our present strategy, we could find ourselves having problems in the future. We need to turn the situation around, work the market to our advantage. What I'd suggest is a complete review of the way we're approaching the market. I think we should get everyone together and explore all the possibilities.

?You will hear another five recordings.

?For each recording, decide what the speaker is doing.

?Write one letter (A- H) next to the number of the recording.

?Do not use any letter more than once.

?You will hear the five recordings twice.

A. Making a complaint

B. Confirming information

C. Giving instructions

D. Changing all arrangement

E. Requesting information

F. Making a recommendation

G. Giving an invitation

H. Requesting advice

an equal number of man-hours worked, there has been a 25 percent increase in output. This is a much better rate than the same period last year. I think that the introduction of staff bonuses, as well as the arrival of the new machinery, have brought about this greater efficiency.

(17)

because you actually built the problem in from the start. It's vital that each member of the team knows exactly what it is he or she is supposed to contribute. You won't get a good whole if the parts aren't put together properly. If members are from different departments, they'll have different expectations, which need to be dealt with.

(21)

&8226;Look at the statements below and the passage.

&8226;Which paragraph (A, B, C or D) does each statement (1-7) refer to?

&8226;For each statement (1-7), mark one letter (A, B, C or D) on your Answer Sheet.

&8226;You will need to use some of these letters more than once.

Demand for Houses Still Running Ahead of Supply

A

House prices have risen again this month as demand continues to outstrip supply, according to the latest research from the property website Rightmove. co. u. k. National average asking prices asking prices rose by 2.3 per cent in September, pushing the average house price through ￡150,000 and setting the annual rate at 22.2 per cent.

B

"The shortage of properties coming on to the market in many areas means that it is still a seller's market, particularly in the lower and middle price brackets. This shortage and continuing demand are resulting in renewed increases in asking prices overall," Rightmove's Miles Shipside said. The findings support the latest survey from the nationwide Building Society, which showed prices rising at their highest rate since 1999, but contradict the latest Halifax survey which reported a slight slowdown in annual inflation from 20.8 to 18.8 per cent.

C

"It's an intriguing situation, with two house price indexes showing the market grinding to a halt, and two showing that the train still has a good head of steam," said John Wriglesworth, an independent housing commentator. He said that property markets should remain "well supported", thanks to "low interest rates, good affordability and low unemployment".

D

At the end of last month, nation wide said house prices surged at their fastest rate for 13 years and said it saw no sign of demand for homes weakening. The price of the average home jumped by 2.5 percent in August, for the second month in a row, to ￡110,890, a gain of￡67 for every day of the month. Halifax contradicted that just days later, reporting that prices rose in August at their slowest rate for 10 months. It said house prices rose just 0.2 per cent, after jumping 1.8 per cent in July, bringing the annual rise down to 18.8 per cent.

It is still a seller's market.

&8226;You work for Jenny, a shop which sells up-market clothing. You are asked to find a way to increase the profits of your shop.

&8226;Read the following figure showing the results of a survey of two up-market specialty shops. Point A refers to your shop. Point B refers to Lily Fashion Shop, your main competitor, near your shop.

&8226;Use the figure to write a report recommending ways of improving the quality and pricing of your shop.

&8226;Write 120-140 words

?Write 40-50 words on your separate sheet.

?Mike Hunnicutt, Managing Director of Cyber International, New York City, is going to visit your company. The aim of the visit is to discuss an agency agreement.

?You made some telephone calls to check the arrangements, and you made some hand-written notes on Mr. Hunnicutt' schedule.

?Use the program and the hand-written notes to write a letter (about 120-140 words) to Mr. Hunnicutt telling him about the changes to his program.

?You are advised to lay out your letter properly. Do not include the address in your letter.

Mr. Hunnicutt, Cyber International

Programme of Your Visit

Monday 18:00 Arrive at International Airport. Our driver will take you to the Peace Hotel--fully

booked. Wonder Hotel instead.

09:00 Driver collects you from hotel- needs to collect 30 minutes earlier as far away

Tuesday Tour of factory with Factory Manager.

Return to hotel at 16:00 -- Dinner with president 7:30

08:00--Driver collects you from your hotel.

Tour of warehouse

Wednesday Lunch with company President -- cancelled

14:00 -- Meeting with Managing Director at Head Office

21:00 Depart from International Airport -- now 19:30